Troubleshooting
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code | Action |
Water is not supplied.
| • Make sure the water taps are open. | |||
| • Make sure the water hoses are not clogged. | |||
| • Make sure the water taps are not frozen. | |||
| • Make sure the washing machine is operating with sufficient | |||
4C |
| water pressure. |
| |
| • Make sure that the cold water tap and the hot water tap are | |||
|
| properly connected. |
| |
| • | Clean the mesh filter as it | may be clogged. | |
| • All buttons will be disabled for 3 minutes after the | |||
|
| information code appears. |
| |
|
|
| ||
| • | Make sure the cold water supply hose is firmly connected to | ||
4C2 |
| the cold water tap. If it is connected to the hot water tap, the | ||
|
| laundry may be deformed with some cycles. | ||
|
|
| ||
| Water is not draining. |
| ||
| • Make sure the drain hose is not frozen or clogged. | |||
| • Make sure the drain hose is positioned correctly, depending | |||
|
| on the connection type. |
| |
5C | • | Clean the debris filter as it | may be clogged. | |
| • Make sure the drain hose is straightened all the way to the | |||
|
| drain system. |
| |
| • If the information code remains, contact a customer service | |||
|
| centre. |
| |
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| |||
| Operating the washing machine with the door open. | |||
dC | • | Make sure the door is properly closed. | ||
| • Make sure laundry is not caught in the door. | |||
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|
| ||
| Water has overflowed. |
| ||
OC | • | Restart after spinning. |
| |
• If the information code remains on the display, contact a local | ||||
| ||||
|
| Samsung service centre. |
| |
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