Troubleshooting
Troubleshooting
Code | Action | |
|
| |
| Check communications between main and sub PBAs. | |
AC | • Turn the machine off, and restart the cycle. | |
• If the information code remains, contact a customer service | ||
| ||
| centre. | |
|
| |
| This message appears when you open the Add Door without | |
| pressing Start/Pause (Hold to Start). If this happens, do one of | |
| the following: | |
DDC, ddC | • Press the Add Door to close properly. Then, press and hold | |
Start/Pause (Hold to Start) and try again. | ||
|
•To add laundry, open the Add Door and input laundry. Close the Add Door properly. Then, press and hold 
Start/Pause (Hold to Start) to resume operation.
| The MEMS sensor is not working properly. | |
8C | • Turn the machine off, and restart the cycle. | |
• If the information code remains, contact a local Samsung | ||
| ||
| service centre. | |
|
| |
| Check communications between the main and the inverter PBAs. | |
| • Depending on the state, the machine may automatically | |
AC6 | returns to normal operation. | |
• Turn the machine off, and restart the cycle. | ||
| ||
| • If the information code remains, contact a local Samsung | |
| service centre. | |
|
| |
| The Main Door lock/unlock is not working properly. | |
DC1 | • Turn the machine off, and restart the cycle. | |
• If the information code remains, contact a local Samsung | ||
| ||
| service centre. | |
|
| |
| The Add Door lock/unlock is not working properly. | |
DC3 | • Turn the machine off, and restart the cycle. | |
• If the information code remains, contact a local Samsung | ||
| ||
| service centre. |
If any information code keeps appearing on the screen, contact a local Samsung service centre.
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