Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Code

Action

 

 

 

Check the water level sensor.

 

• Power off and power the machine on after 2-3 minutes, and

1C

then try again.

• Depending on the model, the drain system drains water

 

 

automatically. The POWER and START/PAUSE buttons may be

 

disabled during this process.

 

 

 

Check the temperature sensor on the dry air.

TC2

• Power off and power the machine on after 2-3 minutes, and

 

then try again.

 

 

DC

The door is open.

• Close the door and press START/PAUSE to resume operation.

 

 

 

 

Check the door switch.

DC1

• Power off and power the machine on after 2-3 minutes, and

 

then try again.

 

 

 

Check for water leaks.

Power the machine off and check the drain system for any leak. Once the leak is solved, power the machine on after 2-3

LC

minutes.

Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process.

 

Check the fan motor.

FC

• Power off and power the machine on after 2-3 minutes, and

 

then try again.

 

 

 

Check the water supply line.

 

• Check for the connection of the water line (including water

 

taps).

4C

• Power off and power the machine on after 2-3 minutes, and

then try again.

 

 

• Depending on the model, the drain system drains water

 

automatically. The POWER and START/PAUSE buttons may be

 

disabled during this process.

Troubleshooting

English  51 

WD19J9810KG_DC68-03474G-01-EN.indd 51

2016/6/17 19:05:19

Page 51
Image 51
Samsung WD19J9810KG/YL, WD21J9810KP/YL manual Information codes, TC2

WD21J9810KP/YL, WD19J9810KG/YL specifications

The Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines represent a significant advancement in home laundry technology. Both models are equipped with cutting-edge features designed to enhance convenience, efficiency, and cleanliness. Their sleek design complements any modern household, making them not just appliances but essential home accessories.

One of the standout features of these models is their AI Control technology. This smart system learns the user's habits over time, personalizing washing cycles based on preferences and frequently selected programs. This ensures optimal performance, saving time and energy while delivering the best washing results possible.

Another impressive innovation is the EcoBubble technology. This feature creates a rich, foamy lather that penetrates fabrics quickly, delivering deep cleaning even in cool water. As a result, users can save on energy bills while still achieving outstanding results, making it an eco-friendly choice for environmentally conscious consumers.

Both models are equipped with a Digital Inverter Motor, which provides a quieter, more durable, and energy-efficient operation compared to traditional motors. With fewer moving parts, this technology significantly reduces wear and tear, ensuring prolonged longevity of the appliance. Additionally, it comes with a 10-year warranty, offering peace of mind to users.

The Add Wash door is another convenient feature incorporated into both models. This innovative design allows users to add missed items mid-cycle without the hassle of stopping the entire wash. It's especially useful for those who might forget a piece of clothing or need to add fabric softener after the cycle has already started.

The Quick Wash function is a time-saving feature that delivers clean laundry in as little as 15 minutes, making it perfect for busy lifestyles. This function is ideal for lightly soiled clothes, allowing users to refresh their wardrobe quickly.

Lastly, the Smart Things app integration takes convenience to the next level. Users can monitor and control their washing machine from their smartphones, receive notifications, and even diagnose issues remotely. This means less time spent worrying about laundry and more time enjoying life.

In conclusion, the Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines are designed with intelligent technology and user-friendly features that cater to the modern household's needs. With exceptional cleaning capabilities, energy efficiency, and smart connectivity, they set a new standard for what consumers can expect from their laundry appliances.