Troubleshooting
Troubleshooting
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
Problem | Action | |
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| |
| • Make sure the washing machine is plugged in. | |
The washing machine | • Make sure the door is properly closed. | |
won’t start. | • Make sure the water tap is open. | |
| • Tap Start again on the main screen. | |
Water supply is | • Open the water tap fully. | |
• Make sure the water supply hose is not frozen. | ||
insufficient, or no | ||
• Make sure the water supply hose is not kinked or clogged. | ||
water is supplied. | ||
• Clean the filter on the water supply hose. | ||
| ||
| • Make sure the washing machine is installed on a level floor. If | |
The washing machine | the floor is not level, use the levelling feet to adjust the level. | |
• Make sure that the shipping bolts are removed. | ||
vibrates badly or | • Make sure the washing machine is not touching any other | |
makes noise. | ||
object. | ||
| ||
| • Make sure the laundry load is balanced. | |
The washing machine | • Make sure the drain hose is straightened all the way to the | |
does not drain and/ | drain system. | |
or spin. | • Make sure the debris filter is not clogged. | |
| • Tap Start to stop operating the washing machine. | |
| • The door remains locked during the cycle heating process of | |
The door won’t open. | the Sanitize cycle. | |
| • It may take several seconds to disengage the locking | |
| mechanism. | |
The washing machine | • Check if the Auto Detergent and Auto Softener settings are | |
produces lots of | properly specified. | |
• Make sure you use the recommended types of detergent as | ||
bubbles. | ||
appropriate. | ||
| ||
| • Check the remaining amount of detergent and fabric softener | |
I cannot apply | to see if they are already up to the limit. | |
additional detergent. | • Make sure the Auto Dispense function is enabled, with both | |
| the Water Hardness and Density settings properly specified. | |
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If a problem persists, contact a local Samsung service centre.
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2016/6/17 19:05:19 | |||
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