Troubleshooting

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

Action

 

 

 

• Make sure the washing machine is plugged in.

The washing machine

• Make sure the door is properly closed.

won’t start.

• Make sure the water tap is open.

 

• Tap Start again on the main screen.

 

 

Water supply is

• Open the water tap fully.

• Make sure the water supply hose is not frozen.

insufficient, or no

• Make sure the water supply hose is not kinked or clogged.

water is supplied.

•

Clean the filter on the water supply hose.

 

 

 

 

• Make sure the washing machine is installed on a level floor. If

The washing machine

 

the floor is not level, use the levelling feet to adjust the level.

• Make sure that the shipping bolts are removed.

vibrates badly or

• Make sure the washing machine is not touching any other

makes noise.

 

object.

 

 

 

• Make sure the laundry load is balanced.

 

 

The washing machine

• Make sure the drain hose is straightened all the way to the

does not drain and/

 

drain system.

or spin.

•

Make sure the debris filter is not clogged.

 

 

 

• Tap Start to stop operating the washing machine.

 

• The door remains locked during the cycle heating process of

The door won’t open.

 

the Sanitize cycle.

 

• It may take several seconds to disengage the locking

 

 

mechanism.

 

 

The washing machine

• Check if the Auto Detergent and Auto Softener settings are

produces lots of

 

properly specified.

• Make sure you use the recommended types of detergent as

bubbles.

 

appropriate.

 

 

 

 

 

• Check the remaining amount of detergent and fabric softener

I cannot apply

 

to see if they are already up to the limit.

additional detergent.

• Make sure the Auto Dispense function is enabled, with both

 

 

the Water Hardness and Density settings properly specified.

 

 

 

If a problem persists, contact a local Samsung service centre.

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Samsung WD21J9810KP/YL, WD19J9810KG/YL manual Troubleshooting, Checkpoints
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WD21J9810KP/YL, WD19J9810KG/YL specifications

The Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines represent a significant advancement in home laundry technology. Both models are equipped with cutting-edge features designed to enhance convenience, efficiency, and cleanliness. Their sleek design complements any modern household, making them not just appliances but essential home accessories.

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In conclusion, the Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines are designed with intelligent technology and user-friendly features that cater to the modern household's needs. With exceptional cleaning capabilities, energy efficiency, and smart connectivity, they set a new standard for what consumers can expect from their laundry appliances.
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