Troubleshooting

Troubleshooting

Code

 

Action

 

 

 

Laundry needs protection because the water being supplied is

 

too hot.

4C2

• Make sure the cold and hot water taps are properly

 

connected.

 

 

 

• Power off and power the machine on after 2-3 minutes, and

 

 

then try again.

 

 

 

Check the drain system.

5C

Make sure the drain filter is not clogged.

If the drain filter is clogged, clean the filter and restart the

 

 

 

machine.

 

 

 

Check the washing heater.

HC

Power off the machine and contact a local Samsung service

 

 

centre.

 

 

 

Check the drying heater.

HC2

Power off and power the machine on after 2-3 minutes, and

 

 

then try again.

 

 

 

Check the spinning process.

 

• The load may not be balanced inside the drum. Check the

UB

 

drum and make sure the load is balanced.

 

• Press START/PAUSE to resume operation, or power off and

 

 

power the machine on after 2-3 minutes, and then try again.

 

 

 

Check the MEMS sensor.

8C, 8C1, 8C2

Power off and power the machine on after 2-3 minutes, and

 

 

then try again.

 

 

OC

Water may overflow.

• Close the water valve and call for service.

 

 

 

 

Check the motor.

3C

Power off and power the machine on after 2-3 minutes, and

 

 

then try again.

 

 

 

Check the PBA communication status.

AC6

Power off and power the machine on after 2-3 minutes, and

 

 

then try again.

 

 

 

The Add Door is open.

DDC

Close the Add Door and press START/PAUSE to resume

 

 

operation.

 

 

 

52  English

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Samsung WD21J9810KP/YL, WD19J9810KG/YL manual AC6

WD21J9810KP/YL, WD19J9810KG/YL specifications

The Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines represent a significant advancement in home laundry technology. Both models are equipped with cutting-edge features designed to enhance convenience, efficiency, and cleanliness. Their sleek design complements any modern household, making them not just appliances but essential home accessories.

One of the standout features of these models is their AI Control technology. This smart system learns the user's habits over time, personalizing washing cycles based on preferences and frequently selected programs. This ensures optimal performance, saving time and energy while delivering the best washing results possible.

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Both models are equipped with a Digital Inverter Motor, which provides a quieter, more durable, and energy-efficient operation compared to traditional motors. With fewer moving parts, this technology significantly reduces wear and tear, ensuring prolonged longevity of the appliance. Additionally, it comes with a 10-year warranty, offering peace of mind to users.

The Add Wash door is another convenient feature incorporated into both models. This innovative design allows users to add missed items mid-cycle without the hassle of stopping the entire wash. It's especially useful for those who might forget a piece of clothing or need to add fabric softener after the cycle has already started.

The Quick Wash function is a time-saving feature that delivers clean laundry in as little as 15 minutes, making it perfect for busy lifestyles. This function is ideal for lightly soiled clothes, allowing users to refresh their wardrobe quickly.

Lastly, the Smart Things app integration takes convenience to the next level. Users can monitor and control their washing machine from their smartphones, receive notifications, and even diagnose issues remotely. This means less time spent worrying about laundry and more time enjoying life.

In conclusion, the Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines are designed with intelligent technology and user-friendly features that cater to the modern household's needs. With exceptional cleaning capabilities, energy efficiency, and smart connectivity, they set a new standard for what consumers can expect from their laundry appliances.