Troubleshooting

Checklist before SVC Calls

Symptom

 

Checklist

 

Measure to Take

 

 

 

 

 

Robotic vacuum

Check whether the power

 

 

cleaner cannot

 

plug of the charger is plugged

 

 

find the charger.

 

correctly into the outlet.

 

 

 

If there are any obstacles within

 

 

 

 

a range of about 1m in front of

 

 

 

 

the charger and about 0.5m

 

 

 

 

range to the left and right of the

 

 

 

 

charger, you should remove the

 

 

 

 

obstacles.

 

 

 

If there are any foreign

 

 

 

 

substances on the change pin,

 

 

 

 

wipe them off with a dry towel.

 

 

 

Is the VIRTUAL GUARD installed

Move the VIRTUAL GUARD to

 

 

near the charger?

 

another place so that the robotic

 

 

 

 

vacuum cleaner can charge

 

 

 

 

automatically.

Robotic vacuum

Are the batteries of the VIRTUAL

Replace the batteries.

cleaner passes

 

GUARD worn out?

 

(2 type D (LR20) batteries)

through the

 

 

 

 

VIRTUAL GUARD.

Is the Mode lamp turned off?

Check if the VIRTUAL GUARD

(Option)

 

 

 

is turned off and then set the

 

 

 

 

 

 

 

 

VIRTUAL GUARD to a desired

 

 

 

 

mode.

The battery

Check the batteries, whether

Replace the batteries with new

usage time of the

 

they are run down or not.

 

batteries.

VIRTUAL GUARD

 

 

 

(2 type D (LR20) batteries)

is too short.

 

 

 

 

(Option)

 

 

 

 

In the display

Is the robotic vacuum cleaner

When the robotic vacuum

panel, From

 

forced to seperate from charger

 

cleaner is seperated or pressed

30,29,28,…

 

or pressed during charging?

 

during the charging, after

the number is

 

 

 

30-second it returns to the

counted down.

 

 

 

charger for automatic recharging.

44_ Troubleshooting

Page 44
Image 44
Samsung AQV12YWAX manual Symptom Checklist Measure to Take Robotic vacuum, Cleaner cannot, Find the charger, Cleaner passes

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