Samsung WF457ARGSGR user manual Network Setup Q&A, Question Answer

NETWORK SETUP Q&A

QUESTION	ANSWER
The washer or dryer is not	• Check the power status of the AP.
found in the smartphone app.	• Check if the smartphone is connected with Wi-Fi.
	• Check if the Wi-Fi function of the washer or dryer is turned on.
	• To refresh the screen, press “Confi gure” again.
	• If the AP is installed too far away from the washer or dryer, the
	strength of the Wi-Fi signal may weak. In this case, move the AP
	closer to the washer or dryer.
The AP is not found on the	• Check the power status of the AP.
washer or dryer.	• Check if the Wi-Fi function of the washer or dryer is turned on.
	• To refresh the screen, press “Confi gure” again.
	• If the AP is installed too far away from the washer or dryer, the
	strength of the Wi-Fi signal may weak. In this case, move the
	AP closer to the washer or dryer. Ensure that the number of the
	displayed antenna bars are at least 3.
	• Since if the performance of the AP is low, it may not be found by the
	washer or dryer, use high performance AP if available.
There are more than one	• You can install only one AP.
washer or dryer in the house.	• I you want to one AP for each of the washer and dryer, select the
Do I have to install an AP for	corresponding AP for each of the products in the “Smart Washer”
each of them?	app.
	• When both washer and dryer are installed, they can be controlled
	through one AP.
Which AP is better?	• Since the washer or dryer is controlled through the AP from the inside
	or outside of the house, high performance AP is recommended.
	• Use an AP with Wi-Fi certifi cation mark.
	• Since an AP with 2 or more antennas provides better performance,
	purchse and use the AP.
How can I check if the AP is	• Connect to the AP on a smartphone and check if you can connect to
out of order?	the Internet. If you can connect to the Internet, the AP is normal.
	• Check if the LED of the AP is blinking. If all the LEDs are turned off, it
	indicates that the power is turned off.
	• If the AP doesn’t seem to be working properly, request after-sales
	service.
The customer does not have	• If the Internet can be accessed inside of the house, the feature is
a PC. Can the customer can	available. However, you have to sign up the web site and resgister the
use the indoor and outdoor	product.
control feature?
How many users can control	• Only if the “Smart Washer” app is authenticated, multiple users can
a washer or dryer?	control the washer or dryer.

05 TROUBLESHOOTING

Troubleshooting _63

WF457ARG-03153A-04_EN.indd 63 2012-08-31 ￿￿ 12:30:35