Samsung Z830MH/MON, Z820MH/ESN, Z830MH/ESN manual Trouble Shooting

Z-830M 10/17/02 2:23 PM Page 21

TROUBLE SHOOTING

SYMPTOM	CHECK AND ACTION
Tray is not ejected.	–Check if the power is turned on.
The unit does not play	–Check if a disc is loaded.
Tray is ejected.	–Check if a disc is contaminated or damaged.
	Remove disc, clean it and insert again.
	–Check if a disc is seated properly.
Video or audio is muted, or tray	–Check for condensation in unit.
is ejected after 2-5 seconds.	–Removed disc, leave the unit with the power turned
	on for 1-2 hours. The unit will operate only after the
	condensation is cleared.
Picture appears late when	–Repeated pressing of PLAY/STOP/OPEN caused disc
SELECT(PLAY/PAUSE) button is pressed.	drive motor to over heat, and protection circuit
	activated until motor cools down.
Does not have video although	–Check if TV power is turned on.
disc is turned.	–Check if connection is secure.
	–Check if the unit is bypassed.
Picture shakes vertically.	–Picture may shakes momentarily during transition
	from dark to bright.
Picture quality of a particular disc	–Check if disc is damaged or deformed.
is poor and picture shakes	–Check if disc is contaminated.
SKIP or SEARCH takes too	–Some discs may require longer time to read encoded
much time.	information.
	–Check disc.
TIME SEARCH searches	–Check if disc is contaminated or deformed.
different time.	–When picture shakes disc may be contaminated or
	deformed causing malfunction. Clean disc
After pressing the SELECT(PLAY/PAUSE)	–If the PLAY/STOP/OPEN/DISC CHANGE operations are repeated within short
button, there is a long delay before	period of time, the Disc Drive Motor overheats. The disc will not rotate until
picture appears on screen.	the motor cools down. This is a normal condition. Wait a few minutes for
	the motor to cool down.
The disc rotates well, but you do not	–Check if the TV power is turn ON.
have picture on the screen, You can see	–Check if the connection is good.
the picture on screen, but the quality is	–Check if the disc is in good condition.
poor and the picture shakes.
No sound	–Check if disc is loaded upside down.
	–Insert disc with label side up.
	–Check if disc is severely deformed. Clean the disc

21