HP 8000DN, 8000N manual Problem Solving 214 PS Troubleshooting

Models: 8000N 8000DN

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Chapter 5 Problem Solving

214

 

 

 

 

 

 

 

 

PS Troubleshooting (continued)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The job prints in Courier

z The requested typeface is not available in the printer or is not

 

 

 

 

 

 

 

 

 

 

(the printer’s default

present on the disk. Use a font download utility to download the

 

 

 

 

 

font) instead of the font

desired font.

 

 

 

 

 

 

 

 

 

 

you requested.

z Fonts downloaded to memory are lost when the printer is turned

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

off. They are also lost if Resource Saving is not used and a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

personality switch is performed to print a PCL job. Disk fonts are

 

 

 

 

 

 

 

 

 

 

 

 

not affected by PCL jobs or by turning the printer to off.

 

 

 

 

 

 

 

 

 

 

 

 

z Print a PS Font Page to verify that the font is available. If a disk font

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

appears to be missing, it may be because a software utility was

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

used to delete the font, because the disk was re-initialized, or

 

 

 

 

 

 

because the disk drive is not installed correctly. Print a

 

 

 

 

 

 

configuration page to verify that the disk drive is installed and

 

 

 

 

 

 

functioning correctly.

 

 

 

 

 

 

 

 

 

 

 

 

z Print a Disk Directory to help identify available fonts.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A page prints with clipped

If the page margins are clipped, you may have to print the

 

 

 

 

 

margins.

page at 300-dpi resolution or install more memory. Also try

 

 

 

 

 

 

turning off Resource Saving and I/O Buffering.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A page fails to print.

Set PRINT PS ERRORS=ON, and then send the job again to print a

 

 

 

 

 

 

 

 

 

 

 

PS error page. If this does not identify the problem try turning

 

 

 

 

 

 

off Resource Saving and I/O Buffering, or installing more

 

 

 

 

 

 

memory. (See page 232 for more information about PS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

printing.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Determining Printer Problems

Page 214
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HP 8000DN, 8000N manual Problem Solving 214 PS Troubleshooting