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HP 8000N, 8000DN manual Software, Computer, and Printer Interface Problems, Problem Solving 191

Models: 8000N 8000DN

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Chapter 5 Problem Solving

191

Software, Computer, and Printer Interface Problems

Print Job Does Not Print

Check to see if...

Solution

 

 

Printer is off or not

Make sure the printer is on and that all power cables are firmly

connected to an active

plugged into both the printer components and an active power

power source.

source.

 

 

Printer is offline.

Press GO to put the printer online. Printer should display READY

 

and ON LINE should be lit.

 

 

Port is configured and

z Connect another printer to current port and print.

and working properly.

z Make sure the print job is being sent to the correct port (LPT1, or

 

network printer port, for example).

 

 

Printer is online but not

z Check your I/O cable:

receiving data (the Data

z Check for loose I/O cable connections at the printer and computer

light does not blink).

or network port.

 

z Try your I/O cable on a system that you know works.

 

z Check that the correct interface cable was selected and securely

 

connected to both the printer and the computer. If the cable is not

 

correctly configured, see the getting started guide for configuration

 

information.

 

 

Printer displays a

See “ Understanding Printer Messages” starting on page 168

message.

for printer messages and recommended actions.

 

 

Determining Printer Problems

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HP 8000N, 8000DN manual Software, Computer, and Printer Interface Problems, Problem Solving 191, Print Job Does Not Print
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