Service During and After the Warranty Period | HP 8000N, 8000DN

Chapter 6 Service and Support

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Service During and After the Warranty Period

z If printer hardware fails during the warranty period, contact an HP- authorized service or support provider. (See the HP Support pages at the front of this user guide.)

z If printer hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP SupportPack, request service as specified in the agreement.

z If you do not have an HP Maintenance Agreement or HP SupportPack, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user guide.)

Hewlett-Packard limited warranty statement

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HP 8000N, 8000DN manual Service During and After the Warranty Period, Service and Support 239

Contents

User Guide HP LaserJet 8000, 8000 N 8000 DN, and HP Mopier Printers Trademark Credits Warranty HP Support CHOLIAN/GO HPK For Australia, New Zealand, and India For Asia-Pacific countries For European English HP direct ordering for accessories or suppliesHP Service Information HP Service AgreementsPage Page Customer support options worldwide German EnglishDutch French Swedish NorwegianDanish FinnishPage Contents Advanced Printing Tasks Service and Support Index Introduction Introduction Button Button Name Function Navigation Features Button Button Name Function Text Format Style Meaning or Function Text Conventions Only Additional Features of Acrobat ReaderFit Back WithBookmarks Thumbnails Tips for Use Overview OverviewPrinter Basics Speed and Throughput Printer Features and BenefitsResolution Printer Features and Benefits Language and Fonts Output Paper Handling OptionsInput Connectivity Environmental Features HP LaserJet 8000 N printer ConfigurationsPrinter Information HP LaserJet 8000 printer HP Mopier HP LaserJet 8000 DN printer Printer Parts and Locations Printer Basics Accessories and Supplies Accessories and Supplies Suggested Accessories Macintosh Users Optional Hard DiskWindows Users Paper Ordering InformationOrdering Information Description or Use Order Number Printer Stands Printer Stand Chapter Printer Basics Ordering Information Supplies Printing Storage Mass Interface AccessoriesMemory, Fonts, Font Dimm Cable Printer Basics Ordering Information MaintenanceAccessory Description or Use Order Number Description or Use Order Number Control Panel Layout Control Panel Layout Light Indication ConfigurationControl Panel Lights Key Function Control Panel KeysControl Panel Keys Chapter Printer Basics Control Panel Keys Control Panel Menus To print a control panel menu map To change a control panel setting Flashing Amber LEDs Status InterpretationSolid Green Solid Amber Off Printer Basics LED Status Interpretation HP FontSmart Printer SoftwareDrivers HP Toolbox Chapter Printer Basics Printer Basics Macintosh Printer DriversWindows PCL 5e Drivers Included with the Printer Additional Drivers Software for Windows For Windows 95 and Windows NT Installing Windows Printing Software CD For Windows Installing Network Software Installing Macintosh Printing Software Properties Access the Windows Printer DriverChoose Properties Document Defualts or Choose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology HP LaserJet Utility Software for Macintosh ComputersPostScript Printer Description Files PPDs Fonts Software for Networks HP Web JetAdmin HP JetAdmin Software HP LaserJet Resource Manager Printing Tasks Printing Tasks Selecting the Input Tray Selecting the Input TrayLoading Tray Printing Tasks Paper loading differs by size Select Printing Tasks Printing Tasks Printing Tasks Printing Tasks Loading the Optional 2000-sheet Input Tray Tray On next Printing Tasks Press down on all four corners of the paper Selecting the Output Bin Selecting the Output Bin Transparencies Printing to the Standard Output Bin Adjusting the Paper Stop Printing to the Left Output Bin Collator Printing to a MailboxModes Mailbox Bidirectional Environment How to Configure the Operating ModesPrinting Tasks Modes Stacking Mailbox Mode Bin Tabletop Job Separation, Collator, and Stacking Modes Selecting Mailboxes from the Control Panel Selecting a Mailbox through the Software Loading Staple Cartridges Using the StaplerUsing the Stapler Printing Tasks Printing Tasks 100 Stapling DocumentsSelecting the Stapler through the Software Printing Tasks 101 Selecting the Stapler from the Control Panel Printing Tasks 102 Printing Tasks 103 Guidelines for Printing Both Sides of Paper Tray Paper Orientation for Printing Both Sides of PaperPrinting Tasks 104 All other trays Printing Tasks 105 Printing Tasks 106 Layout Options for Printing Both Sides of Paper Printing Envelopes Printing EnvelopesFeeding Envelopes Automatically Optional Envelope Feeder Printing Tasks 107 Printing Tasks 108 Printing Tasks 109 Inserting the Envelope Feeder Printing Tasks 110 Loading Envelopes into the Envelope Feeder Printing Tasks 111 Printing Envelopes from Tray Printing Tasks 112 Loading Envelopes in Tray Printing Tasks 113 Printing Envelopes from Your Software Application Printing Special Paper Printing Special PaperPrinting Letterhead or Preprinted Paper Printing Tasks 114 Printing Tasks 115 Printing Labels Printing Tasks 116 Printing Tasks 117 Printing Transparencies Paper Size Custom-size Paper in TrayPrinting Tasks 118 Printing Tasks 119 Printing Tasks 120 Printing Bleeds Printing Tasks 121 Printing Cards, Custom-size and Heavy Paper Printing Tasks 122 Setting Custom Paper SizesGuidelines for Printing Custom-size Paper Customizing Tray 1 Operation on Printing Tasks 123 Advanced Printing Tasks 124 Advanced Printing Tasks Advanced Printing Tasks 125 Using Features in the Printer DriverUsing Features in the Printer Driver Printer Collation Advanced Printing Tasks 126 Saving Printer Setup InformationNew Printer Driver Features Advanced Printing Tasks 127 Printing with a Watermark Different First Different FirstAdvanced Printing Tasks 128 Select Use different paper for first Advanced Printing Tasks 129 Advanced Printing Tasks 130 Printing Multiple Pages on One Sheet of Paper Customizing Tray 1 Operation Customizing Tray 1 OperationTray 1 Mode=First Advanced Printing Tasks 131 Advanced Printing Tasks 132 Tray 1 Mode=Cassette Advanced Printing Tasks 133 Manually Feeding Paper from Tray To print by type and size of paper, do the following Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper Advanced Printing Tasks 134 Advanced Printing Tasks 135 Printer Maintenance 136 Printer Maintenance Toner Cartridge Storage Printer Maintenance 137Managing the Toner Cartridge HP Policy on Non-HP Toner Cartridges Toner Cartridge Life Expectancy Printer Maintenance 138 Redistributing the Toner Continue Printing When Toner is LowPrinter Maintenance 139 Printer Maintenance 140 Cleaning the Printer Cleaning the PrinterPrinter Maintenance 141 Printer Maintenance 142 Printer Maintenance 143 Using the Printer Cleaning See Problem Solving 144 See Problem Solving 145 Clearing Paper Jams Problem Solving 146Clearing Paper Jams Paper jams can occur at the following locations Problem Solving 147 Clearing Tray Problem Solving 148Clearing Jams from the Input Tray Areas Clearing the Right Door Problem Solving 149 Clearing Trays 2 Problem Solving 150 Clearing the Optional 2 x 500-sheet Input Trays Problem Solving 151 Problem Solving 152 Clearing Paper Jams Clearing the Optional 2000-sheet Input Tray Tray Problem Solving 153 Problem Solving 154 Clearing Paper Jams Clearing the Optional Envelope Feeder Problem Solving 155 Problem Solving 156 Clearing Paper Jams Problem Solving 157 Clearing Jams from the Optional Duplex Printing Accessory Problem Solving 158 Clearing Paper Jams Clearing Jams from the Top Cover Area Problem Solving 159 Clearing the Standard Output Bin Problem Solving 160Clearing Jams from the Output Areas Clearing the Left Door Fuser Area Problem Solving 161 Clearing the Optional Multibin Mailboxes Problem Solving 162 Problem Solving 163 Clearing Paper Jams Clearing Jams from the Stapler Problem Solving 164 Problem Solving 165 Solving Repeated Paper Jams Problem Solving 166Situation Solution 167 Chapter Understanding Printer Messages Problem Solving 168Understanding Printer Messages If a message persists Message Explanation or Recommended Action Problem Solving 169 Printer Messages Problem Solving 170 Printer Messages Problem Solving 171 Printer Messages Problem Solving 172 Printer Messages Problem Solving 173 Printer Messages Problem Solving 174 Printer Messages Problem Solving 175 Printer Messages Problem Solving 176 Printer Messages Problem Solving 177 Printer Messages Problem Solving 178 Printer Messages Problem Solving 179 Printer Messages Problem Solving 180 Printer Messages Problem Solving 181 Printer Messages Problem Solving 182 Printer Messages Problem Solving 183 Printer Messages Problem Solving 184 Printer Messages Problem Solving 185 Printer Messages Correcting Output Quality Problems Correcting Output Quality ProblemsProblem Solving 186 Problem Solving 187 Problem Solving 188 Troubleshooting Checklist Check to see if Solution Determining Printer Problems Printer Cannot Print Configuration Problem Solving 190 Blank or Garbled Control Panel Display Print Job Does Not Print Software, Computer, and Printer Interface ProblemsProblem Solving 191 Problem Solving 192 Print Job Does Not Print Print Speed is Too Slow Problem Solving 193 Print Job Does Not Print Printing is Incomplete or Incorrect Problem Solving 194 Print Speed is Too Slow Problem Solving 195 Printing is Incomplete or Incorrect Problem Solving 196 Printing is Incomplete or Incorrect Determining Printer Problems 48 for information about how your software works with Problem Solving 199 Problems with Tray See Clearing Trays 2 and 3 or Clearing the Optional Situation Solution Determining Printer Problems Situation Solution Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Problem Solving 210 Cabling Configurations Problems with the Optional Envelope Feeder Printer Hard Disk PS Troubleshooting Problem Solving 213 Printer Hard Disk Problem Solving 214 PS Troubleshooting Computer, Network, or I/O Port Problems Problem Solving 215 PS Troubleshooting Problem Solving 216 Computer, Network, or I/O Port Problems Problem Solving 217 Macintosh Problem Solving Problem Solving 218 Macintosh Problem Solving Click Select PPD Problem Solving 219Selecting an alternate PPD Renaming the Printer Problem Solving 220 HP JetDirect 600N 10/100Base-TX Print Server Problem Solving 221 Problem Solving 222 Problem Solving 223 Autonegotiation Enabled 100 Half-duplexOperation Jumper P1 Jumper P2 Jumper P3 Problem Solving 225 Problem Solving 226 Checking the Printer’s Configuration Checking the Printer’s ConfigurationProblem Solving 227 Problem Solving 228 Problem Solving 229 Problem Solving 230 Menu Map Problem Solving 231 PCL or PS Font List Problem Solving 232 Problem Solving 233 File Directory Problem Solving 234 Event Log Problem Solving 235 Service and Support 236 Service and Support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementService and Support 237 Service and Support 238 Service and Support 239 Service During and After the Warranty Period Limited Warranty for Toner Cartridge Life Service and Support 241 Ownership Service and Support 242HP Software License Terms License Grant Transfer Service and Support 243No Disassembly or Decryption Copies and Adaptations Government Restricted Rights Service and Support 244Termination Export Requirements 245 Worldwide Sales and Service Offices 246 Canada 247 Far East Region 248 Germany 249 Korea 250 New Zealand 251 Spain 252 Turkey Appendix a Specifications 253 Specifications Paper Specifications Paper SpecificationsAppendix a Specifications 254 Appendix a Specifications 255 Supported Sizes of Paper for Input and Output Appendix a Specifications 256Tray or Bin Capacity Paper Weight Appendix a Specifications 257 Appendix a Specifications 258 Supported Types of Paper Appendix a Specifications 259 Symptom Problem with Paper Solution Guidelines for Using PaperAppendix a Specifications 260 Use good quality paper Appendix a Specifications 261 Paper Weight Equivalence Paper Weight Equivalence TableAppendix a Specifications 262 Appendix a Specifications 263 Paper Weight Equivalence Appendix a Specifications 264 Paper Weight Equivalence For best results, use Tray 1 and the Left Output Bin Appendix a Specifications 265Labels Label Construction Transparencies Appendix a Specifications 266 For best results, use the Left Output Bin Appendix a Specifications 267Envelopes Envelope Construction Appendix a Specifications 268 Envelopes with Adhesive Strips or Flaps Appendix a Specifications 269Envelopes with Double-Side-Seams Type of Address Top Margin Left Margin Appendix a Specifications 270Envelope Margins Envelope Storage For best results, use the Standard Output Bin Appendix a Specifications 271Card Stock and Heavy Paper Card Stock Guidelines Appendix a Specifications 272Card Stock Construction 273 Printer Specifications Printer SpecificationsPhysical Dimensions Appendix a Specifications Appendix a Specifications 274 275 Printer Weight without toner cartridge Minimum Recommended Circuit Capacity Environmental SpecificationsAppendix a Specifications 276 Acoustic Emissions Per ISO 9296a Appendix a Specifications 277Power Requirements Acceptable Line Voltage Operating Printingb Power Save Appendix a Specifications 278 General Specifications Appendix B Control Panel Menus 279 Control Panel Menus Appendix B Control Panel Menus 280 Information Menu Information MenuAppendix B Control Panel Menus 281 Explanation Appendix B Control Panel Menus 282 Paper Handling Menu Paper Handling MenuAppendix B Control Panel Menus 283 Values Explanation Appendix B Control Panel Menus 284 Appendix B Control Panel Menus 285 Appendix B Control Panel Menus 286 Print Quality Menu Print Quality MenuAppendix B Control Panel Menus 287 Appendix B Control Panel Menus 288 Appendix B Control Panel Menus 289 Printing Menu Printing MenuAppendix B Control Panel Menus 290 Appendix B Control Panel Menus 291 Appendix B Control Panel Menus 292 Appendix B Control Panel Menus 293 Appendix B Control Panel Menus 294 Appendix B Control Panel Menus 295 Configuration MenuConfiguration Menu Appendix B Control Panel Menus 296 Appendix B Control Panel Menus 297 Appendix B Control Panel Menus 298 Appendix B Control Panel Menus 299 Appendix B Control Panel Menus 300 Appendix B Control Panel Menus 301 Menu MenuAppendix B Control Panel Menus 302 Appendix B Control Panel Menus 303 Appendix B Control Panel Menus 304 EIO Menu 8000 N/8000 DN EIO Menu 8000 N/8000 DNAppendix B Control Panel Menus 305 Appendix B Control Panel Menus 306 Appendix B Control Panel Menus 307 ItemExplanation Resets MenuResets Menu Appendix B Control Panel Menus 308 Appendix B Control Panel Menus 309 Appendix C Printer Memory and Expansion 310 Printer Memory Expansion Appendix C Printer Memory and Expansion 311 Appendix C Printer Memory and Expansion 312 Installing MemoryInstalling Memory Appendix C Printer Memory and Expansion 313 Appendix C Printer Memory and Expansion 314 Installing Memory Appendix C Printer Memory and Expansion 315 Checking Memory InstallationChecking Memory Installation Appendix C Printer Memory and Expansion 316 Adjusting Memory SettingsAdjusting Memory Settings Resource Saving Appendix C Printer Memory and Expansion 317 Appendix C Printer Memory and Expansion 318 To change the I/O Buffer settingBuffering Appendix C Printer Memory and Expansion 319 Decreasing Page Processing Time Appendix C Printer Memory and Expansion 320 Installing EIO Cards/Mass StorageInstalling EIO Cards/Mass Storage Appendix D Printer Commands 321 Printer Commands HP-GL/2 Appendix D Printer Commands 322 Escape character Understanding PCL Printer Command SyntaxAppendix D Printer Commands 323 Understanding PCL Printer Command Syntax Combining Escape Sequences Appendix D Printer Commands 324 DOS Software Application Entry What Appears Appendix D Printer Commands 325Entering Escape Characters Selecting PCL Fonts Appendix D Printer Commands 326Selecting PCL Fonts Job Control Commands Common PCL Printer CommandsAppendix D Printer Commands 327 Function Command Options # Control Commands Appendix D Printer Commands 328 Appendix D Printer Commands 329 Appendix D Printer Commands 330 Cursor Positioning Appendix D Printer Commands 331 Language Selection Appendix D Printer Commands 332Programming Hints Font Selection Appendix D Printer Commands 333 Appendix D Printer Commands 334 Multibin Mailbox Commands Multibin Mailbox CommandsAppendix D Printer Commands 335 Parameters Appendix D Printer Commands 336Parameter Functional Range Default @PJL JOB Password = Appendix D Printer Commands 337 Appendix D Printer Commands 338 Appendix D Printer Commands 339 Appendix E Regulatory Information 340 Regulatory Information FCC Regulations FCC RegulationsAppendix E Regulatory Information 341 Printer design eliminates Environmental Product StewardshipProtecting the Environment Consumption Appendix E Regulatory Information 343Printer design reduces Toner Design of the printer facilitates the recycling Appendix E Regulatory Information 344 HP Cartridge Recycling Program information Appendix E Regulatory Information 345 To ensure printer longevity, HP provides the following Material Safety Data SheetMaterial Safety Data Sheet Appendix E Regulatory Information 346 Environmental Conformity Environmental ConformityAppendix E Regulatory Information 347 Plastics Acoustics Appendix E Regulatory Information 348 Declaration of Conformity Supplementary Information Appendix E Regulatory Information 350 For Compliance Information ONLY, contact Appendix E Regulatory Information 351 Appendix E Regulatory Information 352 Canadian DOC Regulations Safety StatementsLaser Safety Statement Safety Statements Appendix E Regulatory Information 354 Vcci Statement Japan Korean EMI statement Appendix E Regulatory Information 355 Laser Statement for Finland Varo Appendix E Regulatory Information 356 Bin 357 See DIMMs 358 359 360 361 362