Determining Printer Problems | HP 8000DN, 8000N instruction

Chapter 5 Problem Solving

206

Problems with the Optional Multibin Mailbox (8 bins)

Printer does not	z Ensure that the 8-bin Mailbox has been configured in the printer
recognize the Mailbox.	driver. Refer to page 52 for more information on accessing the
	printer driver.
	z Ensure that the cable from the 8-bin Mailbox is plugged into the
	printer parallel connector. If not, turn the printer off and plug the
	cable into the parallel connector, then turn the printer back on. See
	page 210 for cabling configurations.
	z Ensure that all bins are properly installed.
	z If the printer still does not recognize the 8-bin Mailbox, contact
	your dealer or authorized HP service provider.

Paper jams and paper	z Ensure that you are using the supported paper weights
feeding problems	(page 256).
	z Do not pull paper out of the bins while printing.
	z Check cables and connectors between the printer and the mailbox.
	See page 210 for cabling configurations.
	z Repeated paper jams in the multibin mailbox area might indicate
	that the printer and multibin mailbox are set up on an uneven floor.
	Remove the toner cartridges, and then move the printer to a level
	location. Reinstall the toner cartridges.

Determining Printer Problems

Image 206

HP 8000DN, 8000N manual Determining Printer Problems

Contents

HP LaserJet 8000, 8000 N 8000 DN, and HP Mopier Printers User Guide Warranty Trademark Credits HP Support CHOLIAN/GO HPK For Asia-Pacific countries For Australia, New Zealand, and India HP Service Agreements HP direct ordering for accessories or suppliesHP Service Information For European EnglishPage Page Customer support options worldwide French EnglishDutch German Finnish NorwegianDanish SwedishPage Contents Advanced Printing Tasks Service and Support Index Introduction Introduction Navigation Features Button Button Name Function Button Button Name Function Text Conventions Text Format Style Meaning or Function Only Additional Features of Acrobat ReaderFit Thumbnails WithBookmarks Back Tips for Use Overview OverviewPrinter Basics Printer Features and Benefits Printer Features and BenefitsResolution Speed and Throughput Language and Fonts Output Paper Handling OptionsInput Environmental Features Connectivity HP LaserJet 8000 printer ConfigurationsPrinter Information HP LaserJet 8000 N printer HP LaserJet 8000 DN printer HP Mopier Printer Parts and Locations Printer Basics Accessories and Supplies Accessories and Supplies Suggested Accessories Macintosh Users Optional Hard DiskWindows Users Description or Use Order Number Ordering InformationOrdering Information Paper Chapter Printer Basics Ordering Information Printer Stands Printer Stand Printing Supplies Mass Storage Cable AccessoriesMemory, Fonts, Font Dimm Interface Printer Basics Ordering Information MaintenanceAccessory Description or Use Order Number Description or Use Order Number Control Panel Layout Control Panel Layout Light Indication ConfigurationControl Panel Lights Key Function Control Panel KeysControl Panel Keys Chapter Printer Basics Control Panel Keys Control Panel Menus To change a control panel setting To print a control panel menu map Solid Amber LEDs Status InterpretationSolid Green Flashing Amber Printer Basics LED Status Interpretation Off HP Toolbox Printer SoftwareDrivers HP FontSmart Chapter Printer Basics Printer Basics Macintosh Printer DriversWindows Drivers Included with the Printer PCL 5e Additional Drivers Software for Windows Installing Windows Printing Software CD For Windows 95 and Windows NT For Windows Installing Network Software Installing Macintosh Printing Software Document Defualts or Access the Windows Printer DriverChoose Properties Properties Choose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology HP LaserJet Utility Software for Macintosh ComputersPostScript Printer Description Files PPDs Fonts HP Web JetAdmin Software for Networks HP JetAdmin Software HP LaserJet Resource Manager Printing Tasks Printing Tasks Selecting the Input Tray Selecting the Input TrayLoading Tray Printing Tasks Paper loading differs by size Select Printing Tasks Printing Tasks Printing Tasks Printing Tasks Loading the Optional 2000-sheet Input Tray Tray On next Printing Tasks Press down on all four corners of the paper Selecting the Output Bin Selecting the Output Bin Transparencies Printing to the Standard Output Bin Adjusting the Paper Stop Printing to the Left Output Bin Mailbox Printing to a MailboxModes Collator Stacking How to Configure the Operating ModesPrinting Tasks Modes Bidirectional Environment Mailbox Mode Job Separation, Collator, and Stacking Modes Bin Tabletop Selecting a Mailbox through the Software Selecting Mailboxes from the Control Panel Loading Staple Cartridges Using the StaplerUsing the Stapler Printing Tasks Printing Tasks 100 Stapling DocumentsSelecting the Stapler through the Software Selecting the Stapler from the Control Panel Printing Tasks 101 Printing Tasks 102 Guidelines for Printing Both Sides of Paper Printing Tasks 103 Tray Paper Orientation for Printing Both Sides of PaperPrinting Tasks 104 Printing Tasks 105 All other trays Layout Options for Printing Both Sides of Paper Printing Tasks 106 Printing Tasks 107 Printing EnvelopesFeeding Envelopes Automatically Optional Envelope Feeder Printing Envelopes Printing Tasks 108 Inserting the Envelope Feeder Printing Tasks 109 Loading Envelopes into the Envelope Feeder Printing Tasks 110 Printing Envelopes from Tray Printing Tasks 111 Loading Envelopes in Tray Printing Tasks 112 Printing Envelopes from Your Software Application Printing Tasks 113 Printing Tasks 114 Printing Special PaperPrinting Letterhead or Preprinted Paper Printing Special Paper Printing Labels Printing Tasks 115 Printing Tasks 116 Printing Transparencies Printing Tasks 117 Paper Size Custom-size Paper in TrayPrinting Tasks 118 Printing Tasks 119 Printing Bleeds Printing Tasks 120 Printing Cards, Custom-size and Heavy Paper Printing Tasks 121 Printing Tasks 122 Setting Custom Paper SizesGuidelines for Printing Custom-size Paper Printing Tasks 123 Customizing Tray 1 Operation on Advanced Printing Tasks Advanced Printing Tasks 124 Printer Collation Using Features in the Printer DriverUsing Features in the Printer Driver Advanced Printing Tasks 125 Advanced Printing Tasks 126 Saving Printer Setup InformationNew Printer Driver Features Printing with a Watermark Advanced Printing Tasks 127 Select Use different paper for first Different FirstAdvanced Printing Tasks 128 Different First Advanced Printing Tasks 129 Printing Multiple Pages on One Sheet of Paper Advanced Printing Tasks 130 Advanced Printing Tasks 131 Customizing Tray 1 OperationTray 1 Mode=First Customizing Tray 1 Operation Tray 1 Mode=Cassette Advanced Printing Tasks 132 Manually Feeding Paper from Tray Advanced Printing Tasks 133 Advanced Printing Tasks 134 Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper To print by type and size of paper, do the following Advanced Printing Tasks 135 Printer Maintenance Printer Maintenance 136 HP Policy on Non-HP Toner Cartridges Printer Maintenance 137Managing the Toner Cartridge Toner Cartridge Storage Printer Maintenance 138 Toner Cartridge Life Expectancy Redistributing the Toner Continue Printing When Toner is LowPrinter Maintenance 139 Printer Maintenance 140 Cleaning the Printer Cleaning the PrinterPrinter Maintenance 141 Printer Maintenance 142 Using the Printer Cleaning Printer Maintenance 143 Problem Solving 144 See Problem Solving 145 See Clearing Paper Jams Problem Solving 146Clearing Paper Jams Problem Solving 147 Paper jams can occur at the following locations Clearing Tray Problem Solving 148Clearing Jams from the Input Tray Areas Problem Solving 149 Clearing the Right Door Problem Solving 150 Clearing Trays 2 Problem Solving 151 Clearing the Optional 2 x 500-sheet Input Trays Problem Solving 152 Clearing Paper Jams Problem Solving 153 Clearing the Optional 2000-sheet Input Tray Tray Problem Solving 154 Clearing Paper Jams Problem Solving 155 Clearing the Optional Envelope Feeder Problem Solving 156 Clearing Paper Jams Clearing Jams from the Optional Duplex Printing Accessory Problem Solving 157 Problem Solving 158 Clearing Paper Jams Problem Solving 159 Clearing Jams from the Top Cover Area Clearing the Standard Output Bin Problem Solving 160Clearing Jams from the Output Areas Problem Solving 161 Clearing the Left Door Fuser Area Problem Solving 162 Clearing the Optional Multibin Mailboxes Problem Solving 163 Clearing Paper Jams Problem Solving 164 Clearing Jams from the Stapler Problem Solving 165 Solving Repeated Paper Jams Problem Solving 166Situation Solution Chapter 167 If a message persists Problem Solving 168Understanding Printer Messages Understanding Printer Messages Problem Solving 169 Printer Messages Message Explanation or Recommended Action Problem Solving 170 Printer Messages Problem Solving 171 Printer Messages Problem Solving 172 Printer Messages Problem Solving 173 Printer Messages Problem Solving 174 Printer Messages Problem Solving 175 Printer Messages Problem Solving 176 Printer Messages Problem Solving 177 Printer Messages Problem Solving 178 Printer Messages Problem Solving 179 Printer Messages Problem Solving 180 Printer Messages Problem Solving 181 Printer Messages Problem Solving 182 Printer Messages Problem Solving 183 Printer Messages Problem Solving 184 Printer Messages Problem Solving 185 Printer Messages Correcting Output Quality Problems Correcting Output Quality ProblemsProblem Solving 186 Problem Solving 187 Troubleshooting Checklist Problem Solving 188 Determining Printer Problems Check to see if Solution Problem Solving 190 Blank or Garbled Control Panel Display Printer Cannot Print Configuration Print Job Does Not Print Software, Computer, and Printer Interface ProblemsProblem Solving 191 Problem Solving 192 Print Job Does Not Print Problem Solving 193 Print Job Does Not Print Print Speed is Too Slow Problem Solving 194 Print Speed is Too Slow Printing is Incomplete or Incorrect Problem Solving 195 Printing is Incomplete or Incorrect Problem Solving 196 Printing is Incomplete or Incorrect Determining Printer Problems 48 for information about how your software works with Problem Solving 199 Problems with Tray See Clearing Trays 2 and 3 or Clearing the Optional Situation Solution Determining Printer Problems Situation Solution Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Cabling Configurations Problem Solving 210 Problems with the Optional Envelope Feeder Printer Hard Disk Problem Solving 213 Printer Hard Disk PS Troubleshooting Problem Solving 214 PS Troubleshooting Problem Solving 215 PS Troubleshooting Computer, Network, or I/O Port Problems Problem Solving 216 Computer, Network, or I/O Port Problems Problem Solving 217 Macintosh Problem Solving Problem Solving 218 Macintosh Problem Solving Click Select PPD Problem Solving 219Selecting an alternate PPD Problem Solving 220 Renaming the Printer Problem Solving 221 HP JetDirect 600N 10/100Base-TX Print Server Problem Solving 222 Problem Solving 223 Jumper P1 Jumper P2 Jumper P3 Enabled 100 Half-duplexOperation Autonegotiation Problem Solving 225 Problem Solving 226 Checking the Printer’s Configuration Checking the Printer’s ConfigurationProblem Solving 227 Problem Solving 228 Problem Solving 229 Problem Solving 230 Problem Solving 231 Menu Map Problem Solving 232 PCL or PS Font List Problem Solving 233 Problem Solving 234 File Directory Problem Solving 235 Event Log Service and Support Service and Support 236 Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementService and Support 237 Service and Support 238 Service During and After the Warranty Period Service and Support 239 Limited Warranty for Toner Cartridge Life Service and Support 241 License Grant Service and Support 242HP Software License Terms Ownership Copies and Adaptations Service and Support 243No Disassembly or Decryption Transfer Export Requirements Service and Support 244Termination Government Restricted Rights Worldwide Sales and Service Offices 245 Canada 246 Far East Region 247 Germany 248 Korea 249 New Zealand 250 Spain 251 Turkey 252 Specifications Appendix a Specifications 253 Paper Specifications Paper SpecificationsAppendix a Specifications 254 Appendix a Specifications 255 Supported Sizes of Paper for Input and Output Appendix a Specifications 256Tray or Bin Capacity Paper Weight Appendix a Specifications 257 Appendix a Specifications 258 Appendix a Specifications 259 Supported Types of Paper Symptom Problem with Paper Solution Guidelines for Using PaperAppendix a Specifications 260 Appendix a Specifications 261 Use good quality paper Paper Weight Equivalence Paper Weight Equivalence TableAppendix a Specifications 262 Appendix a Specifications 263 Paper Weight Equivalence Appendix a Specifications 264 Paper Weight Equivalence Label Construction Appendix a Specifications 265Labels For best results, use Tray 1 and the Left Output Bin Appendix a Specifications 266 Transparencies Envelope Construction Appendix a Specifications 267Envelopes For best results, use the Left Output Bin Appendix a Specifications 268 Envelopes with Adhesive Strips or Flaps Appendix a Specifications 269Envelopes with Double-Side-Seams Envelope Storage Appendix a Specifications 270Envelope Margins Type of Address Top Margin Left Margin For best results, use the Standard Output Bin Appendix a Specifications 271Card Stock and Heavy Paper Card Stock Guidelines Appendix a Specifications 272Card Stock Construction Appendix a Specifications Printer SpecificationsPhysical Dimensions 273 Printer Specifications Appendix a Specifications 274 Printer Weight without toner cartridge 275 Minimum Recommended Circuit Capacity Environmental SpecificationsAppendix a Specifications 276 Operating Printingb Power Save Appendix a Specifications 277Power Requirements Acceptable Line Voltage Acoustic Emissions Per ISO 9296a Appendix a Specifications 278 General Specifications Control Panel Menus Appendix B Control Panel Menus 279 Appendix B Control Panel Menus 280 Explanation Information MenuAppendix B Control Panel Menus 281 Information Menu Appendix B Control Panel Menus 282 Values Explanation Paper Handling MenuAppendix B Control Panel Menus 283 Paper Handling Menu Appendix B Control Panel Menus 284 Appendix B Control Panel Menus 285 Appendix B Control Panel Menus 286 Print Quality Menu Print Quality MenuAppendix B Control Panel Menus 287 Appendix B Control Panel Menus 288 Appendix B Control Panel Menus 289 Printing Menu Printing MenuAppendix B Control Panel Menus 290 Appendix B Control Panel Menus 291 Appendix B Control Panel Menus 292 Appendix B Control Panel Menus 293 Appendix B Control Panel Menus 294 Appendix B Control Panel Menus 295 Configuration MenuConfiguration Menu Appendix B Control Panel Menus 296 Appendix B Control Panel Menus 297 Appendix B Control Panel Menus 298 Appendix B Control Panel Menus 299 Appendix B Control Panel Menus 300 Appendix B Control Panel Menus 301 Menu MenuAppendix B Control Panel Menus 302 Appendix B Control Panel Menus 303 Appendix B Control Panel Menus 304 EIO Menu 8000 N/8000 DN EIO Menu 8000 N/8000 DNAppendix B Control Panel Menus 305 Appendix B Control Panel Menus 306 Appendix B Control Panel Menus 307 Appendix B Control Panel Menus 308 Resets MenuResets Menu ItemExplanation Appendix B Control Panel Menus 309 Printer Memory Expansion Appendix C Printer Memory and Expansion 310 Appendix C Printer Memory and Expansion 311 Appendix C Printer Memory and Expansion 312 Installing MemoryInstalling Memory Appendix C Printer Memory and Expansion 313 314 Installing Memory Appendix C Printer Memory and Expansion Appendix C Printer Memory and Expansion 315 Checking Memory InstallationChecking Memory Installation Resource Saving Adjusting Memory SettingsAdjusting Memory Settings Appendix C Printer Memory and Expansion 316 Appendix C Printer Memory and Expansion 317 Appendix C Printer Memory and Expansion 318 To change the I/O Buffer settingBuffering Decreasing Page Processing Time Appendix C Printer Memory and Expansion 319 Appendix C Printer Memory and Expansion 320 Installing EIO Cards/Mass StorageInstalling EIO Cards/Mass Storage Printer Commands Appendix D Printer Commands 321 Appendix D Printer Commands 322 HP-GL/2 Understanding PCL Printer Command Syntax Understanding PCL Printer Command SyntaxAppendix D Printer Commands 323 Escape character Appendix D Printer Commands 324 Combining Escape Sequences DOS Software Application Entry What Appears Appendix D Printer Commands 325Entering Escape Characters Selecting PCL Fonts Appendix D Printer Commands 326Selecting PCL Fonts Function Command Options # Common PCL Printer CommandsAppendix D Printer Commands 327 Job Control Commands Appendix D Printer Commands 328 Control Commands Appendix D Printer Commands 329 Appendix D Printer Commands 330 Appendix D Printer Commands 331 Cursor Positioning Language Selection Appendix D Printer Commands 332Programming Hints Appendix D Printer Commands 333 Font Selection Appendix D Printer Commands 334 Multibin Mailbox Commands Multibin Mailbox CommandsAppendix D Printer Commands 335 Parameters Appendix D Printer Commands 336Parameter Functional Range Default Appendix D Printer Commands 337 @PJL JOB Password = Appendix D Printer Commands 338 Appendix D Printer Commands 339 Regulatory Information Appendix E Regulatory Information 340 FCC Regulations FCC RegulationsAppendix E Regulatory Information 341 Printer design eliminates Environmental Product StewardshipProtecting the Environment Toner Appendix E Regulatory Information 343Printer design reduces Consumption Appendix E Regulatory Information 344 Design of the printer facilitates the recycling Appendix E Regulatory Information 345 HP Cartridge Recycling Program information Appendix E Regulatory Information 346 Material Safety Data SheetMaterial Safety Data Sheet To ensure printer longevity, HP provides the following Plastics Environmental ConformityAppendix E Regulatory Information 347 Environmental Conformity Appendix E Regulatory Information 348 Acoustics Declaration of Conformity Appendix E Regulatory Information 350 Supplementary Information Appendix E Regulatory Information 351 For Compliance Information ONLY, contact Appendix E Regulatory Information 352 Safety Statements Safety StatementsLaser Safety Statement Canadian DOC Regulations Vcci Statement Japan Korean EMI statement Appendix E Regulatory Information 354 Laser Statement for Finland Appendix E Regulatory Information 355 Appendix E Regulatory Information 356 Varo 357 Bin 358 See DIMMs 359 360 361 362