Chapter 5 Problem Solving | 189 |
Determining Printer Problems
Printer Does Not Turn On
Check to see if... | Solution |
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Printer is not plugged in. | Plug the AC power cord firmly into the grounded power |
| receptacle and into the printer. (Be sure the power source is |
| energized.) |
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Printer voltage is not | Make sure line voltage is in the correct range. (See the |
correct. | product label next to the power receptacle on the back of the |
| printer for voltage requirements.) |
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Blank or Garbled Control Panel Display
Check to see if... | Solution |
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Printer is not turned on. | Put the printer’s power switch in the on position. |
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Printer is turned on but | Make sure the line voltage is correct for the printer’s power |
internal fans are not | configuration. (See the plate next to the power receptacle on |
running. | the back of your printer for voltage requirements.) If you are |
| using a power strip and its voltage is not within specification, |
| plug the printer directly into the power receptacle. |
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Display is blank and | Press all the keys to see if one is stuck; contact your HP |
internal fans are not | service representative if this does not work. |
running. |
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Determining Printer Problems