Problem Solving 144, See | HP 8000DN, 8000N guide

Chapter 5 Problem Solving

144

5 Problem Solving

Overview

This chapter will help you to solve printer problems.

Clearing Paper	Occasionally, paper can jam during printing. This section will help
Jams	you to locate paper jams, properly clear them from the printer, and
(see page 146)	solve repeated paper jams.

Understanding	Many different messages can appear on the printer’s control panel
Printer Messages	display. Some messages tell the printer’s current status, such as
	INITIALIZING. Other messages require an action, such as
	CLOSE TOP COVER. Many of these messages are self-explanatory.
	However, some messages indicate a problem with the printer, or
	require further action or description. This section lists these types of
	messages, and tells what to do if a message persists.

Overview

Image 144

HP 8000DN, 8000N manual Problem Solving 144, See

Contents

HP LaserJet 8000, 8000 N 8000 DN, and HP Mopier Printers User Guide Warranty Trademark Credits HP Support CHOLIAN/GO HPK For Asia-Pacific countries For Australia, New Zealand, and India HP direct ordering for accessories or supplies HP Service InformationHP Service Agreements For European EnglishPage Page Customer support options worldwide English DutchFrench German Norwegian DanishFinnish SwedishPage Contents Advanced Printing Tasks Service and Support Index Introduction Introduction Navigation Features Button Button Name Function Button Button Name Function Text Conventions Text Format Style Meaning or Function Additional Features of Acrobat Reader FitOnly With BookmarksThumbnails Back Tips for Use Overview Printer BasicsOverview Printer Features and Benefits ResolutionPrinter Features and Benefits Speed and Throughput Language and Fonts Paper Handling Options InputOutput Environmental Features Connectivity Configurations Printer InformationHP LaserJet 8000 printer HP LaserJet 8000 N printer HP LaserJet 8000 DN printer HP Mopier Printer Parts and Locations Printer Basics Accessories and Supplies Accessories and Supplies Suggested Accessories Optional Hard Disk Windows UsersMacintosh Users Ordering Information Ordering InformationDescription or Use Order Number Paper Chapter Printer Basics Ordering Information Printer Stands Printer Stand Printing Supplies Mass Storage Accessories Memory, Fonts, Font DimmCable Interface Maintenance AccessoryPrinter Basics Ordering Information Description or Use Order Number Description or Use Order Number Control Panel Layout Control Panel Layout Configuration Control Panel LightsLight Indication Control Panel Keys Control Panel KeysKey Function Chapter Printer Basics Control Panel Keys Control Panel Menus To change a control panel setting To print a control panel menu map LEDs Status Interpretation Solid GreenSolid Amber Flashing Amber Printer Basics LED Status Interpretation Off Printer Software DriversHP Toolbox HP FontSmart Chapter Printer Basics Printer Basics Printer Drivers WindowsMacintosh Drivers Included with the Printer PCL 5e Additional Drivers Software for Windows Installing Windows Printing Software CD For Windows 95 and Windows NT For Windows Installing Network Software Installing Macintosh Printing Software Access the Windows Printer Driver Choose PropertiesDocument Defualts or Properties Choose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology Software for Macintosh Computers PostScript Printer Description Files PPDsHP LaserJet Utility Fonts HP Web JetAdmin Software for Networks HP JetAdmin Software HP LaserJet Resource Manager Printing Tasks Printing Tasks Selecting the Input Tray Loading TraySelecting the Input Tray Printing Tasks Paper loading differs by size Select Printing Tasks Printing Tasks Printing Tasks Printing Tasks Loading the Optional 2000-sheet Input Tray Tray On next Printing Tasks Press down on all four corners of the paper Selecting the Output Bin Selecting the Output Bin Transparencies Printing to the Standard Output Bin Adjusting the Paper Stop Printing to the Left Output Bin Printing to a Mailbox ModesMailbox Collator How to Configure the Operating Modes Printing Tasks ModesStacking Bidirectional Environment Mailbox Mode Job Separation, Collator, and Stacking Modes Bin Tabletop Selecting a Mailbox through the Software Selecting Mailboxes from the Control Panel Using the Stapler Using the StaplerLoading Staple Cartridges Printing Tasks Stapling Documents Selecting the Stapler through the SoftwarePrinting Tasks 100 Selecting the Stapler from the Control Panel Printing Tasks 101 Printing Tasks 102 Guidelines for Printing Both Sides of Paper Printing Tasks 103 Paper Orientation for Printing Both Sides of Paper Printing Tasks 104Tray Printing Tasks 105 All other trays Layout Options for Printing Both Sides of Paper Printing Tasks 106 Printing Envelopes Feeding Envelopes Automatically Optional Envelope FeederPrinting Tasks 107 Printing Envelopes Printing Tasks 108 Inserting the Envelope Feeder Printing Tasks 109 Loading Envelopes into the Envelope Feeder Printing Tasks 110 Printing Envelopes from Tray Printing Tasks 111 Loading Envelopes in Tray Printing Tasks 112 Printing Envelopes from Your Software Application Printing Tasks 113 Printing Special Paper Printing Letterhead or Preprinted PaperPrinting Tasks 114 Printing Special Paper Printing Labels Printing Tasks 115 Printing Tasks 116 Printing Transparencies Printing Tasks 117 Custom-size Paper in Tray Printing Tasks 118Paper Size Printing Tasks 119 Printing Bleeds Printing Tasks 120 Printing Cards, Custom-size and Heavy Paper Printing Tasks 121 Setting Custom Paper Sizes Guidelines for Printing Custom-size PaperPrinting Tasks 122 Printing Tasks 123 Customizing Tray 1 Operation on Advanced Printing Tasks Advanced Printing Tasks 124 Using Features in the Printer Driver Using Features in the Printer DriverPrinter Collation Advanced Printing Tasks 125 Saving Printer Setup Information New Printer Driver FeaturesAdvanced Printing Tasks 126 Printing with a Watermark Advanced Printing Tasks 127 Different First Advanced Printing Tasks 128Select Use different paper for first Different First Advanced Printing Tasks 129 Printing Multiple Pages on One Sheet of Paper Advanced Printing Tasks 130 Customizing Tray 1 Operation Tray 1 Mode=FirstAdvanced Printing Tasks 131 Customizing Tray 1 Operation Tray 1 Mode=Cassette Advanced Printing Tasks 132 Manually Feeding Paper from Tray Advanced Printing Tasks 133 Printing by Type and Size of Paper Benefits of Printing by Type and Size of PaperAdvanced Printing Tasks 134 To print by type and size of paper, do the following Advanced Printing Tasks 135 Printer Maintenance Printer Maintenance 136 Printer Maintenance 137 Managing the Toner CartridgeHP Policy on Non-HP Toner Cartridges Toner Cartridge Storage Printer Maintenance 138 Toner Cartridge Life Expectancy Continue Printing When Toner is Low Printer Maintenance 139Redistributing the Toner Printer Maintenance 140 Cleaning the Printer Printer Maintenance 141Cleaning the Printer Printer Maintenance 142 Using the Printer Cleaning Printer Maintenance 143 Problem Solving 144 See Problem Solving 145 See Problem Solving 146 Clearing Paper JamsClearing Paper Jams Problem Solving 147 Paper jams can occur at the following locations Problem Solving 148 Clearing Jams from the Input Tray AreasClearing Tray Problem Solving 149 Clearing the Right Door Problem Solving 150 Clearing Trays 2 Problem Solving 151 Clearing the Optional 2 x 500-sheet Input Trays Problem Solving 152 Clearing Paper Jams Problem Solving 153 Clearing the Optional 2000-sheet Input Tray Tray Problem Solving 154 Clearing Paper Jams Problem Solving 155 Clearing the Optional Envelope Feeder Problem Solving 156 Clearing Paper Jams Clearing Jams from the Optional Duplex Printing Accessory Problem Solving 157 Problem Solving 158 Clearing Paper Jams Problem Solving 159 Clearing Jams from the Top Cover Area Problem Solving 160 Clearing Jams from the Output AreasClearing the Standard Output Bin Problem Solving 161 Clearing the Left Door Fuser Area Problem Solving 162 Clearing the Optional Multibin Mailboxes Problem Solving 163 Clearing Paper Jams Problem Solving 164 Clearing Jams from the Stapler Problem Solving 165 Problem Solving 166 Situation SolutionSolving Repeated Paper Jams Chapter 167 Problem Solving 168 Understanding Printer MessagesIf a message persists Understanding Printer Messages Problem Solving 169 Printer Messages Message Explanation or Recommended Action Problem Solving 170 Printer Messages Problem Solving 171 Printer Messages Problem Solving 172 Printer Messages Problem Solving 173 Printer Messages Problem Solving 174 Printer Messages Problem Solving 175 Printer Messages Problem Solving 176 Printer Messages Problem Solving 177 Printer Messages Problem Solving 178 Printer Messages Problem Solving 179 Printer Messages Problem Solving 180 Printer Messages Problem Solving 181 Printer Messages Problem Solving 182 Printer Messages Problem Solving 183 Printer Messages Problem Solving 184 Printer Messages Problem Solving 185 Printer Messages Correcting Output Quality Problems Problem Solving 186Correcting Output Quality Problems Problem Solving 187 Troubleshooting Checklist Problem Solving 188 Determining Printer Problems Check to see if Solution Problem Solving 190 Blank or Garbled Control Panel Display Printer Cannot Print Configuration Software, Computer, and Printer Interface Problems Problem Solving 191Print Job Does Not Print Problem Solving 192 Print Job Does Not Print Problem Solving 193 Print Job Does Not Print Print Speed is Too Slow Problem Solving 194 Print Speed is Too Slow Printing is Incomplete or Incorrect Problem Solving 195 Printing is Incomplete or Incorrect Problem Solving 196 Printing is Incomplete or Incorrect Determining Printer Problems 48 for information about how your software works with Problem Solving 199 Problems with Tray See Clearing Trays 2 and 3 or Clearing the Optional Situation Solution Determining Printer Problems Situation Solution Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Cabling Configurations Problem Solving 210 Problems with the Optional Envelope Feeder Printer Hard Disk Problem Solving 213 Printer Hard Disk PS Troubleshooting Problem Solving 214 PS Troubleshooting Problem Solving 215 PS Troubleshooting Computer, Network, or I/O Port Problems Problem Solving 216 Computer, Network, or I/O Port Problems Problem Solving 217 Macintosh Problem Solving Problem Solving 218 Macintosh Problem Solving Problem Solving 219 Selecting an alternate PPDClick Select PPD Problem Solving 220 Renaming the Printer Problem Solving 221 HP JetDirect 600N 10/100Base-TX Print Server Problem Solving 222 Problem Solving 223 Enabled 100 Half-duplex OperationJumper P1 Jumper P2 Jumper P3 Autonegotiation Problem Solving 225 Problem Solving 226 Checking the Printer’s Configuration Problem Solving 227Checking the Printer’s Configuration Problem Solving 228 Problem Solving 229 Problem Solving 230 Problem Solving 231 Menu Map Problem Solving 232 PCL or PS Font List Problem Solving 233 Problem Solving 234 File Directory Problem Solving 235 Event Log Service and Support Service and Support 236 Hewlett-Packard limited warranty statement Service and Support 237Hewlett-Packard limited warranty statement Service and Support 238 Service During and After the Warranty Period Service and Support 239 Limited Warranty for Toner Cartridge Life Service and Support 241 Service and Support 242 HP Software License TermsLicense Grant Ownership Service and Support 243 No Disassembly or DecryptionCopies and Adaptations Transfer Service and Support 244 TerminationExport Requirements Government Restricted Rights Worldwide Sales and Service Offices 245 Canada 246 Far East Region 247 Germany 248 Korea 249 New Zealand 250 Spain 251 Turkey 252 Specifications Appendix a Specifications 253 Paper Specifications Appendix a Specifications 254Paper Specifications Appendix a Specifications 255 Appendix a Specifications 256 Tray or Bin Capacity Paper WeightSupported Sizes of Paper for Input and Output Appendix a Specifications 257 Appendix a Specifications 258 Appendix a Specifications 259 Supported Types of Paper Guidelines for Using Paper Appendix a Specifications 260Symptom Problem with Paper Solution Appendix a Specifications 261 Use good quality paper Paper Weight Equivalence Table Appendix a Specifications 262Paper Weight Equivalence Appendix a Specifications 263 Paper Weight Equivalence Appendix a Specifications 264 Paper Weight Equivalence Appendix a Specifications 265 LabelsLabel Construction For best results, use Tray 1 and the Left Output Bin Appendix a Specifications 266 Transparencies Appendix a Specifications 267 EnvelopesEnvelope Construction For best results, use the Left Output Bin Appendix a Specifications 268 Appendix a Specifications 269 Envelopes with Double-Side-SeamsEnvelopes with Adhesive Strips or Flaps Appendix a Specifications 270 Envelope MarginsEnvelope Storage Type of Address Top Margin Left Margin Appendix a Specifications 271 Card Stock and Heavy PaperFor best results, use the Standard Output Bin Appendix a Specifications 272 Card Stock ConstructionCard Stock Guidelines Printer Specifications Physical DimensionsAppendix a Specifications 273 Printer Specifications Appendix a Specifications 274 Printer Weight without toner cartridge 275 Environmental Specifications Appendix a Specifications 276Minimum Recommended Circuit Capacity Appendix a Specifications 277 Power Requirements Acceptable Line VoltageOperating Printingb Power Save Acoustic Emissions Per ISO 9296a Appendix a Specifications 278 General Specifications Control Panel Menus Appendix B Control Panel Menus 279 Appendix B Control Panel Menus 280 Information Menu Appendix B Control Panel Menus 281Explanation Information Menu Appendix B Control Panel Menus 282 Paper Handling Menu Appendix B Control Panel Menus 283Values Explanation Paper Handling Menu Appendix B Control Panel Menus 284 Appendix B Control Panel Menus 285 Appendix B Control Panel Menus 286 Print Quality Menu Appendix B Control Panel Menus 287Print Quality Menu Appendix B Control Panel Menus 288 Appendix B Control Panel Menus 289 Printing Menu Appendix B Control Panel Menus 290Printing Menu Appendix B Control Panel Menus 291 Appendix B Control Panel Menus 292 Appendix B Control Panel Menus 293 Appendix B Control Panel Menus 294 Configuration Menu Configuration MenuAppendix B Control Panel Menus 295 Appendix B Control Panel Menus 296 Appendix B Control Panel Menus 297 Appendix B Control Panel Menus 298 Appendix B Control Panel Menus 299 Appendix B Control Panel Menus 300 Appendix B Control Panel Menus 301 Menu Appendix B Control Panel Menus 302Menu Appendix B Control Panel Menus 303 Appendix B Control Panel Menus 304 EIO Menu 8000 N/8000 DN Appendix B Control Panel Menus 305EIO Menu 8000 N/8000 DN Appendix B Control Panel Menus 306 Appendix B Control Panel Menus 307 Resets Menu Resets MenuAppendix B Control Panel Menus 308 ItemExplanation Appendix B Control Panel Menus 309 Printer Memory Expansion Appendix C Printer Memory and Expansion 310 Appendix C Printer Memory and Expansion 311 Installing Memory Installing MemoryAppendix C Printer Memory and Expansion 312 Appendix C Printer Memory and Expansion 313 314 Installing Memory Appendix C Printer Memory and Expansion Checking Memory Installation Checking Memory InstallationAppendix C Printer Memory and Expansion 315 Adjusting Memory Settings Adjusting Memory SettingsResource Saving Appendix C Printer Memory and Expansion 316 Appendix C Printer Memory and Expansion 317 To change the I/O Buffer setting BufferingAppendix C Printer Memory and Expansion 318 Decreasing Page Processing Time Appendix C Printer Memory and Expansion 319 Installing EIO Cards/Mass Storage Installing EIO Cards/Mass StorageAppendix C Printer Memory and Expansion 320 Printer Commands Appendix D Printer Commands 321 Appendix D Printer Commands 322 HP-GL/2 Understanding PCL Printer Command Syntax Appendix D Printer Commands 323Understanding PCL Printer Command Syntax Escape character Appendix D Printer Commands 324 Combining Escape Sequences Appendix D Printer Commands 325 Entering Escape CharactersDOS Software Application Entry What Appears Appendix D Printer Commands 326 Selecting PCL FontsSelecting PCL Fonts Common PCL Printer Commands Appendix D Printer Commands 327Function Command Options # Job Control Commands Appendix D Printer Commands 328 Control Commands Appendix D Printer Commands 329 Appendix D Printer Commands 330 Appendix D Printer Commands 331 Cursor Positioning Appendix D Printer Commands 332 Programming HintsLanguage Selection Appendix D Printer Commands 333 Font Selection Appendix D Printer Commands 334 Multibin Mailbox Commands Appendix D Printer Commands 335Multibin Mailbox Commands Appendix D Printer Commands 336 Parameter Functional Range DefaultParameters Appendix D Printer Commands 337 @PJL JOB Password = Appendix D Printer Commands 338 Appendix D Printer Commands 339 Regulatory Information Appendix E Regulatory Information 340 FCC Regulations Appendix E Regulatory Information 341FCC Regulations Environmental Product Stewardship Protecting the EnvironmentPrinter design eliminates Appendix E Regulatory Information 343 Printer design reducesToner Consumption Appendix E Regulatory Information 344 Design of the printer facilitates the recycling Appendix E Regulatory Information 345 HP Cartridge Recycling Program information Material Safety Data Sheet Material Safety Data SheetAppendix E Regulatory Information 346 To ensure printer longevity, HP provides the following Environmental Conformity Appendix E Regulatory Information 347Plastics Environmental Conformity Appendix E Regulatory Information 348 Acoustics Declaration of Conformity Appendix E Regulatory Information 350 Supplementary Information Appendix E Regulatory Information 351 For Compliance Information ONLY, contact Appendix E Regulatory Information 352 Safety Statements Laser Safety StatementSafety Statements Canadian DOC Regulations Vcci Statement Japan Korean EMI statement Appendix E Regulatory Information 354 Laser Statement for Finland Appendix E Regulatory Information 355 Appendix E Regulatory Information 356 Varo 357 Bin 358 See DIMMs 359 360 361 362