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HP 8000N, 8000DN manual Problem Solving 199 Problems with Tray, Situation Solution

Models: 8000N 8000DN

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Page 199

Chapter 5 Problem Solving

199

Problems with Tray 1

	Situation	Solution

	Cannot clear	z A previous print job may still be in the printer’s buffer.
	MANUALLY FEED	z Make sure that Tray 1 has the correct paper size loaded. For more
	[TYPE] [SIZE] message.
	[TYPE] [SIZE] message.	information on paper specifications, see page 254.

	Cannot print from	Make sure to select Manual Feed or Tray 1 through your
	Tray 1.	software application and the size and type for which the tray is
		configured. For Manual Feed, wait for the printer to request
		the manual feed before loading the paper.

	Paper is loaded into Tray	Load the correct paper into the tray. See “ Loading Tray 1” on
	1, and the control panel	page 76. If the correct paper is already loaded, press GO.
	displays a load or manual
	feed message.

	Paper is not going to the	z Verify that the correct output bin is selected in the printer diver. For
	correct output bin.	more information on changing printer driver settings, see the
		online help.
		z The paper does not meet the specifications for the output bin. See
		page 256 for more information on paper specifications.

Determining Printer Problems

Image 199

HP 8000N, 8000DN manual Problem Solving 199 Problems with Tray, Situation Solution

Contents

User Guide HP LaserJet 8000, 8000 N 8000 DN, and HP Mopier PrintersTrademark Credits WarrantyHP Support CHOLIAN/GO HPK For Australia, New Zealand, and India For Asia-Pacific countriesFor European English HP direct ordering for accessories or suppliesHP Service Information HP Service AgreementsPage Page Customer support options worldwide German EnglishDutch FrenchSwedish NorwegianDanish FinnishPage Contents Advanced Printing Tasks Service and Support Index Introduction IntroductionButton Button Name Function Navigation FeaturesButton Button Name Function Text Format Style Meaning or Function Text ConventionsFit Additional Features of Acrobat ReaderOnly Back WithBookmarks ThumbnailsTips for Use Printer Basics OverviewOverview Speed and Throughput Printer Features and BenefitsResolution Printer Features and BenefitsLanguage and Fonts Input Paper Handling OptionsOutput Connectivity Environmental FeaturesHP LaserJet 8000 N printer ConfigurationsPrinter Information HP LaserJet 8000 printerHP Mopier HP LaserJet 8000 DN printerPrinter Parts and Locations Printer Basics Accessories and Supplies Accessories and SuppliesSuggested Accessories Windows Users Optional Hard DiskMacintosh Users Paper Ordering InformationOrdering Information Description or Use Order NumberPrinter Stands Printer Stand Chapter Printer Basics Ordering InformationSupplies PrintingStorage MassInterface AccessoriesMemory, Fonts, Font Dimm CableAccessory MaintenancePrinter Basics Ordering Information Description or Use Order Number Description or Use Order Number Control Panel Layout Control Panel LayoutControl Panel Lights ConfigurationLight Indication Control Panel Keys Control Panel KeysKey Function Chapter Printer Basics Control Panel Keys Control Panel Menus To print a control panel menu map To change a control panel settingFlashing Amber LEDs Status InterpretationSolid Green Solid AmberOff Printer Basics LED Status InterpretationHP FontSmart Printer SoftwareDrivers HP ToolboxChapter Printer Basics Printer Basics Windows Printer DriversMacintosh PCL 5e Drivers Included with the PrinterAdditional Drivers Software for Windows For Windows 95 and Windows NT Installing Windows Printing Software CDFor Windows Installing Network Software Installing Macintosh Printing Software Properties Access the Windows Printer DriverChoose Properties Document Defualts orChoose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology PostScript Printer Description Files PPDs Software for Macintosh ComputersHP LaserJet Utility Fonts Software for Networks HP Web JetAdminHP JetAdmin Software HP LaserJet Resource Manager Printing Tasks Printing TasksLoading Tray Selecting the Input TraySelecting the Input Tray Printing Tasks Paper loading differs by size Select Printing Tasks Printing Tasks Printing Tasks Printing Tasks Loading the Optional 2000-sheet Input Tray Tray On next Printing Tasks Press down on all four corners of the paper Selecting the Output Bin Selecting the Output BinTransparencies Printing to the Standard Output Bin Adjusting the Paper Stop Printing to the Left Output Bin Collator Printing to a MailboxModes MailboxBidirectional Environment How to Configure the Operating ModesPrinting Tasks Modes StackingMailbox Mode Bin Tabletop Job Separation, Collator, and Stacking ModesSelecting Mailboxes from the Control Panel Selecting a Mailbox through the SoftwareUsing the Stapler Using the StaplerLoading Staple Cartridges Printing Tasks Selecting the Stapler through the Software Stapling DocumentsPrinting Tasks 100 Printing Tasks 101 Selecting the Stapler from the Control PanelPrinting Tasks 102 Printing Tasks 103 Guidelines for Printing Both Sides of PaperPrinting Tasks 104 Paper Orientation for Printing Both Sides of PaperTray All other trays Printing Tasks 105Printing Tasks 106 Layout Options for Printing Both Sides of PaperPrinting Envelopes Printing EnvelopesFeeding Envelopes Automatically Optional Envelope Feeder Printing Tasks 107Printing Tasks 108 Printing Tasks 109 Inserting the Envelope FeederPrinting Tasks 110 Loading Envelopes into the Envelope FeederPrinting Tasks 111 Printing Envelopes from TrayPrinting Tasks 112 Loading Envelopes in TrayPrinting Tasks 113 Printing Envelopes from Your Software ApplicationPrinting Special Paper Printing Special PaperPrinting Letterhead or Preprinted Paper Printing Tasks 114Printing Tasks 115 Printing LabelsPrinting Tasks 116 Printing Tasks 117 Printing TransparenciesPrinting Tasks 118 Custom-size Paper in TrayPaper Size Printing Tasks 119 Printing Tasks 120 Printing BleedsPrinting Tasks 121 Printing Cards, Custom-size and Heavy PaperGuidelines for Printing Custom-size Paper Setting Custom Paper SizesPrinting Tasks 122 Customizing Tray 1 Operation on Printing Tasks 123Advanced Printing Tasks 124 Advanced Printing TasksAdvanced Printing Tasks 125 Using Features in the Printer DriverUsing Features in the Printer Driver Printer CollationNew Printer Driver Features Saving Printer Setup InformationAdvanced Printing Tasks 126 Advanced Printing Tasks 127 Printing with a WatermarkDifferent First Different FirstAdvanced Printing Tasks 128 Select Use different paper for firstAdvanced Printing Tasks 129 Advanced Printing Tasks 130 Printing Multiple Pages on One Sheet of PaperCustomizing Tray 1 Operation Customizing Tray 1 OperationTray 1 Mode=First Advanced Printing Tasks 131Advanced Printing Tasks 132 Tray 1 Mode=CassetteAdvanced Printing Tasks 133 Manually Feeding Paper from TrayTo print by type and size of paper, do the following Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper Advanced Printing Tasks 134Advanced Printing Tasks 135 Printer Maintenance 136 Printer MaintenanceToner Cartridge Storage Printer Maintenance 137Managing the Toner Cartridge HP Policy on Non-HP Toner CartridgesToner Cartridge Life Expectancy Printer Maintenance 138Printer Maintenance 139 Continue Printing When Toner is LowRedistributing the Toner Printer Maintenance 140 Printer Maintenance 141 Cleaning the PrinterCleaning the Printer Printer Maintenance 142 Printer Maintenance 143 Using the Printer CleaningSee Problem Solving 144See Problem Solving 145Clearing Paper Jams Problem Solving 146Clearing Paper Jams Paper jams can occur at the following locations Problem Solving 147Clearing Jams from the Input Tray Areas Problem Solving 148Clearing Tray Clearing the Right Door Problem Solving 149Clearing Trays 2 Problem Solving 150Clearing the Optional 2 x 500-sheet Input Trays Problem Solving 151Problem Solving 152 Clearing Paper Jams Clearing the Optional 2000-sheet Input Tray Tray Problem Solving 153Problem Solving 154 Clearing Paper Jams Clearing the Optional Envelope Feeder Problem Solving 155Problem Solving 156 Clearing Paper Jams Problem Solving 157 Clearing Jams from the Optional Duplex Printing AccessoryProblem Solving 158 Clearing Paper Jams Clearing Jams from the Top Cover Area Problem Solving 159Clearing Jams from the Output Areas Problem Solving 160Clearing the Standard Output Bin Clearing the Left Door Fuser Area Problem Solving 161Clearing the Optional Multibin Mailboxes Problem Solving 162Problem Solving 163 Clearing Paper Jams Clearing Jams from the Stapler Problem Solving 164Problem Solving 165 Situation Solution Problem Solving 166Solving Repeated Paper Jams 167 ChapterUnderstanding Printer Messages Problem Solving 168Understanding Printer Messages If a message persistsMessage Explanation or Recommended Action Problem Solving 169 Printer MessagesProblem Solving 170 Printer Messages Problem Solving 171 Printer Messages Problem Solving 172 Printer Messages Problem Solving 173 Printer Messages Problem Solving 174 Printer Messages Problem Solving 175 Printer Messages Problem Solving 176 Printer Messages Problem Solving 177 Printer Messages Problem Solving 178 Printer Messages Problem Solving 179 Printer Messages Problem Solving 180 Printer Messages Problem Solving 181 Printer Messages Problem Solving 182 Printer Messages Problem Solving 183 Printer Messages Problem Solving 184 Printer Messages Problem Solving 185 Printer Messages Problem Solving 186 Correcting Output Quality ProblemsCorrecting Output Quality Problems Problem Solving 187 Problem Solving 188 Troubleshooting ChecklistCheck to see if Solution Determining Printer ProblemsPrinter Cannot Print Configuration Problem Solving 190 Blank or Garbled Control Panel DisplayProblem Solving 191 Software, Computer, and Printer Interface ProblemsPrint Job Does Not Print Problem Solving 192 Print Job Does Not Print Print Speed is Too Slow Problem Solving 193 Print Job Does Not PrintPrinting is Incomplete or Incorrect Problem Solving 194 Print Speed is Too SlowProblem Solving 195 Printing is Incomplete or Incorrect Problem Solving 196 Printing is Incomplete or Incorrect Determining Printer Problems 48 for information about how your software works with Problem Solving 199 Problems with Tray See Clearing Trays 2 and 3 or Clearing the Optional Situation Solution Determining Printer Problems Situation Solution Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Problem Solving 210 Cabling ConfigurationsProblems with the Optional Envelope Feeder Printer Hard Disk PS Troubleshooting Problem Solving 213 Printer Hard DiskProblem Solving 214 PS Troubleshooting Computer, Network, or I/O Port Problems Problem Solving 215 PS TroubleshootingProblem Solving 216 Computer, Network, or I/O Port Problems Problem Solving 217 Macintosh Problem Solving Problem Solving 218 Macintosh Problem Solving Selecting an alternate PPD Problem Solving 219Click Select PPD Renaming the Printer Problem Solving 220HP JetDirect 600N 10/100Base-TX Print Server Problem Solving 221Problem Solving 222 Problem Solving 223 Autonegotiation Enabled 100 Half-duplexOperation Jumper P1 Jumper P2 Jumper P3Problem Solving 225 Problem Solving 226 Problem Solving 227 Checking the Printer’s ConfigurationChecking the Printer’s Configuration Problem Solving 228 Problem Solving 229 Problem Solving 230 Menu Map Problem Solving 231PCL or PS Font List Problem Solving 232Problem Solving 233 File Directory Problem Solving 234Event Log Problem Solving 235Service and Support 236 Service and SupportService and Support 237 Hewlett-Packard limited warranty statementHewlett-Packard limited warranty statement Service and Support 238 Service and Support 239 Service During and After the Warranty PeriodLimited Warranty for Toner Cartridge Life Service and Support 241 Ownership Service and Support 242HP Software License Terms License GrantTransfer Service and Support 243No Disassembly or Decryption Copies and AdaptationsGovernment Restricted Rights Service and Support 244Termination Export Requirements245 Worldwide Sales and Service Offices246 Canada247 Far East Region248 Germany249 Korea250 New Zealand251 Spain252 TurkeyAppendix a Specifications 253 SpecificationsAppendix a Specifications 254 Paper SpecificationsPaper Specifications Appendix a Specifications 255 Tray or Bin Capacity Paper Weight Appendix a Specifications 256Supported Sizes of Paper for Input and Output Appendix a Specifications 257 Appendix a Specifications 258 Supported Types of Paper Appendix a Specifications 259Appendix a Specifications 260 Guidelines for Using PaperSymptom Problem with Paper Solution Use good quality paper Appendix a Specifications 261Appendix a Specifications 262 Paper Weight Equivalence TablePaper Weight Equivalence Appendix a Specifications 263 Paper Weight Equivalence Appendix a Specifications 264 Paper Weight Equivalence For best results, use Tray 1 and the Left Output Bin Appendix a Specifications 265Labels Label ConstructionTransparencies Appendix a Specifications 266For best results, use the Left Output Bin Appendix a Specifications 267Envelopes Envelope ConstructionAppendix a Specifications 268 Envelopes with Double-Side-Seams Appendix a Specifications 269Envelopes with Adhesive Strips or Flaps Type of Address Top Margin Left Margin Appendix a Specifications 270Envelope Margins Envelope StorageCard Stock and Heavy Paper Appendix a Specifications 271For best results, use the Standard Output Bin Card Stock Construction Appendix a Specifications 272Card Stock Guidelines 273 Printer Specifications Printer SpecificationsPhysical Dimensions Appendix a SpecificationsAppendix a Specifications 274 275 Printer Weight without toner cartridgeAppendix a Specifications 276 Environmental SpecificationsMinimum Recommended Circuit Capacity Acoustic Emissions Per ISO 9296a Appendix a Specifications 277Power Requirements Acceptable Line Voltage Operating Printingb Power SaveAppendix a Specifications 278 General Specifications Appendix B Control Panel Menus 279 Control Panel MenusAppendix B Control Panel Menus 280 Information Menu Information MenuAppendix B Control Panel Menus 281 ExplanationAppendix B Control Panel Menus 282 Paper Handling Menu Paper Handling MenuAppendix B Control Panel Menus 283 Values ExplanationAppendix B Control Panel Menus 284 Appendix B Control Panel Menus 285 Appendix B Control Panel Menus 286 Appendix B Control Panel Menus 287 Print Quality MenuPrint Quality Menu Appendix B Control Panel Menus 288 Appendix B Control Panel Menus 289 Appendix B Control Panel Menus 290 Printing MenuPrinting Menu Appendix B Control Panel Menus 291 Appendix B Control Panel Menus 292 Appendix B Control Panel Menus 293 Appendix B Control Panel Menus 294 Configuration Menu Configuration MenuAppendix B Control Panel Menus 295 Appendix B Control Panel Menus 296 Appendix B Control Panel Menus 297 Appendix B Control Panel Menus 298 Appendix B Control Panel Menus 299 Appendix B Control Panel Menus 300 Appendix B Control Panel Menus 301 Appendix B Control Panel Menus 302 MenuMenu Appendix B Control Panel Menus 303 Appendix B Control Panel Menus 304 Appendix B Control Panel Menus 305 EIO Menu 8000 N/8000 DNEIO Menu 8000 N/8000 DN Appendix B Control Panel Menus 306 Appendix B Control Panel Menus 307 ItemExplanation Resets MenuResets Menu Appendix B Control Panel Menus 308Appendix B Control Panel Menus 309 Appendix C Printer Memory and Expansion 310 Printer Memory ExpansionAppendix C Printer Memory and Expansion 311 Installing Memory Installing MemoryAppendix C Printer Memory and Expansion 312 Appendix C Printer Memory and Expansion 313 Appendix C Printer Memory and Expansion 314 Installing MemoryChecking Memory Installation Checking Memory InstallationAppendix C Printer Memory and Expansion 315 Appendix C Printer Memory and Expansion 316 Adjusting Memory SettingsAdjusting Memory Settings Resource SavingAppendix C Printer Memory and Expansion 317 Buffering To change the I/O Buffer settingAppendix C Printer Memory and Expansion 318 Appendix C Printer Memory and Expansion 319 Decreasing Page Processing TimeInstalling EIO Cards/Mass Storage Installing EIO Cards/Mass StorageAppendix C Printer Memory and Expansion 320 Appendix D Printer Commands 321 Printer CommandsHP-GL/2 Appendix D Printer Commands 322Escape character Understanding PCL Printer Command SyntaxAppendix D Printer Commands 323 Understanding PCL Printer Command SyntaxCombining Escape Sequences Appendix D Printer Commands 324Entering Escape Characters Appendix D Printer Commands 325DOS Software Application Entry What Appears Selecting PCL Fonts Appendix D Printer Commands 326Selecting PCL Fonts Job Control Commands Common PCL Printer CommandsAppendix D Printer Commands 327 Function Command Options #Control Commands Appendix D Printer Commands 328Appendix D Printer Commands 329 Appendix D Printer Commands 330 Cursor Positioning Appendix D Printer Commands 331Programming Hints Appendix D Printer Commands 332Language Selection Font Selection Appendix D Printer Commands 333Appendix D Printer Commands 334 Appendix D Printer Commands 335 Multibin Mailbox CommandsMultibin Mailbox Commands Parameter Functional Range Default Appendix D Printer Commands 336Parameters @PJL JOB Password = Appendix D Printer Commands 337Appendix D Printer Commands 338 Appendix D Printer Commands 339 Appendix E Regulatory Information 340 Regulatory InformationAppendix E Regulatory Information 341 FCC RegulationsFCC Regulations Protecting the Environment Environmental Product StewardshipPrinter design eliminates Consumption Appendix E Regulatory Information 343Printer design reduces TonerDesign of the printer facilitates the recycling Appendix E Regulatory Information 344HP Cartridge Recycling Program information Appendix E Regulatory Information 345To ensure printer longevity, HP provides the following Material Safety Data SheetMaterial Safety Data Sheet Appendix E Regulatory Information 346Environmental Conformity Environmental ConformityAppendix E Regulatory Information 347 PlasticsAcoustics Appendix E Regulatory Information 348Declaration of Conformity Supplementary Information Appendix E Regulatory Information 350For Compliance Information ONLY, contact Appendix E Regulatory Information 351Appendix E Regulatory Information 352 Canadian DOC Regulations Safety StatementsLaser Safety Statement Safety StatementsAppendix E Regulatory Information 354 Vcci Statement Japan Korean EMI statementAppendix E Regulatory Information 355 Laser Statement for FinlandVaro Appendix E Regulatory Information 356Bin 357See DIMMs 358359 360 361 362