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HP 8000N, 8000DN manual Problem Solving 225

Models: 8000N 8000DN

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Chapter 5 Problem Solving

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Determining Printer Problems

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HP 8000N, 8000DN manual Problem Solving 225

Contents

User Guide HP LaserJet 8000, 8000 N 8000 DN, and HP Mopier Printers Trademark Credits Warranty HP Support CHOLIAN/GO HPK For Australia, New Zealand, and India For Asia-Pacific countries HP Service Information HP direct ordering for accessories or suppliesHP Service Agreements For European EnglishPage Page Customer support options worldwide Dutch EnglishFrench German Danish NorwegianFinnish SwedishPage Contents Advanced Printing Tasks Service and Support Index Introduction Introduction Button Button Name Function Navigation Features Button Button Name Function Text Format Style Meaning or Function Text Conventions Additional Features of Acrobat Reader FitOnly Bookmarks WithThumbnails Back Tips for Use Overview Printer BasicsOverview Resolution Printer Features and BenefitsPrinter Features and Benefits Speed and Throughput Language and Fonts Paper Handling Options InputOutput Connectivity Environmental Features Printer Information ConfigurationsHP LaserJet 8000 printer HP LaserJet 8000 N printer HP Mopier HP LaserJet 8000 DN printer Printer Parts and Locations Printer Basics Accessories and Supplies Accessories and Supplies Suggested Accessories Optional Hard Disk Windows UsersMacintosh Users Ordering Information Ordering InformationDescription or Use Order Number Paper Printer Stands Printer Stand Chapter Printer Basics Ordering Information Supplies Printing Storage Mass Memory, Fonts, Font Dimm AccessoriesCable Interface Maintenance AccessoryPrinter Basics Ordering Information Description or Use Order Number Description or Use Order Number Control Panel Layout Control Panel Layout Configuration Control Panel LightsLight Indication Control Panel Keys Control Panel KeysKey Function Chapter Printer Basics Control Panel Keys Control Panel Menus To print a control panel menu map To change a control panel setting Solid Green LEDs Status InterpretationSolid Amber Flashing Amber Off Printer Basics LED Status Interpretation Drivers Printer SoftwareHP Toolbox HP FontSmart Chapter Printer Basics Printer Basics Printer Drivers WindowsMacintosh PCL 5e Drivers Included with the Printer Additional Drivers Software for Windows For Windows 95 and Windows NT Installing Windows Printing Software CD For Windows Installing Network Software Installing Macintosh Printing Software Choose Properties Access the Windows Printer DriverDocument Defualts or Properties Choose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology Software for Macintosh Computers PostScript Printer Description Files PPDsHP LaserJet Utility Fonts Software for Networks HP Web JetAdmin HP JetAdmin Software HP LaserJet Resource Manager Printing Tasks Printing Tasks Selecting the Input Tray Loading TraySelecting the Input Tray Printing Tasks Paper loading differs by size Select Printing Tasks Printing Tasks Printing Tasks Printing Tasks Loading the Optional 2000-sheet Input Tray Tray On next Printing Tasks Press down on all four corners of the paper Selecting the Output Bin Selecting the Output Bin Transparencies Printing to the Standard Output Bin Adjusting the Paper Stop Printing to the Left Output Bin Modes Printing to a MailboxMailbox Collator Printing Tasks Modes How to Configure the Operating ModesStacking Bidirectional Environment Mailbox Mode Bin Tabletop Job Separation, Collator, and Stacking Modes Selecting Mailboxes from the Control Panel Selecting a Mailbox through the Software Using the Stapler Using the StaplerLoading Staple Cartridges Printing Tasks Stapling Documents Selecting the Stapler through the SoftwarePrinting Tasks 100 Printing Tasks 101 Selecting the Stapler from the Control Panel Printing Tasks 102 Printing Tasks 103 Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Printing Tasks 104Tray All other trays Printing Tasks 105 Printing Tasks 106 Layout Options for Printing Both Sides of Paper Feeding Envelopes Automatically Optional Envelope Feeder Printing EnvelopesPrinting Tasks 107 Printing Envelopes Printing Tasks 108 Printing Tasks 109 Inserting the Envelope Feeder Printing Tasks 110 Loading Envelopes into the Envelope Feeder Printing Tasks 111 Printing Envelopes from Tray Printing Tasks 112 Loading Envelopes in Tray Printing Tasks 113 Printing Envelopes from Your Software Application Printing Letterhead or Preprinted Paper Printing Special PaperPrinting Tasks 114 Printing Special Paper Printing Tasks 115 Printing Labels Printing Tasks 116 Printing Tasks 117 Printing Transparencies Custom-size Paper in Tray Printing Tasks 118Paper Size Printing Tasks 119 Printing Tasks 120 Printing Bleeds Printing Tasks 121 Printing Cards, Custom-size and Heavy Paper Setting Custom Paper Sizes Guidelines for Printing Custom-size PaperPrinting Tasks 122 Customizing Tray 1 Operation on Printing Tasks 123 Advanced Printing Tasks 124 Advanced Printing Tasks Using Features in the Printer Driver Using Features in the Printer DriverPrinter Collation Advanced Printing Tasks 125 Saving Printer Setup Information New Printer Driver FeaturesAdvanced Printing Tasks 126 Advanced Printing Tasks 127 Printing with a Watermark Advanced Printing Tasks 128 Different FirstSelect Use different paper for first Different First Advanced Printing Tasks 129 Advanced Printing Tasks 130 Printing Multiple Pages on One Sheet of Paper Tray 1 Mode=First Customizing Tray 1 OperationAdvanced Printing Tasks 131 Customizing Tray 1 Operation Advanced Printing Tasks 132 Tray 1 Mode=Cassette Advanced Printing Tasks 133 Manually Feeding Paper from Tray Benefits of Printing by Type and Size of Paper Printing by Type and Size of PaperAdvanced Printing Tasks 134 To print by type and size of paper, do the following Advanced Printing Tasks 135 Printer Maintenance 136 Printer Maintenance Managing the Toner Cartridge Printer Maintenance 137HP Policy on Non-HP Toner Cartridges Toner Cartridge Storage Toner Cartridge Life Expectancy Printer Maintenance 138 Continue Printing When Toner is Low Printer Maintenance 139Redistributing the Toner Printer Maintenance 140 Cleaning the Printer Printer Maintenance 141Cleaning the Printer Printer Maintenance 142 Printer Maintenance 143 Using the Printer Cleaning See Problem Solving 144 See Problem Solving 145 Problem Solving 146 Clearing Paper JamsClearing Paper Jams Paper jams can occur at the following locations Problem Solving 147 Problem Solving 148 Clearing Jams from the Input Tray AreasClearing Tray Clearing the Right Door Problem Solving 149 Clearing Trays 2 Problem Solving 150 Clearing the Optional 2 x 500-sheet Input Trays Problem Solving 151 Problem Solving 152 Clearing Paper Jams Clearing the Optional 2000-sheet Input Tray Tray Problem Solving 153 Problem Solving 154 Clearing Paper Jams Clearing the Optional Envelope Feeder Problem Solving 155 Problem Solving 156 Clearing Paper Jams Problem Solving 157 Clearing Jams from the Optional Duplex Printing Accessory Problem Solving 158 Clearing Paper Jams Clearing Jams from the Top Cover Area Problem Solving 159 Problem Solving 160 Clearing Jams from the Output AreasClearing the Standard Output Bin Clearing the Left Door Fuser Area Problem Solving 161 Clearing the Optional Multibin Mailboxes Problem Solving 162 Problem Solving 163 Clearing Paper Jams Clearing Jams from the Stapler Problem Solving 164 Problem Solving 165 Problem Solving 166 Situation SolutionSolving Repeated Paper Jams 167 Chapter Understanding Printer Messages Problem Solving 168If a message persists Understanding Printer Messages Message Explanation or Recommended Action Problem Solving 169 Printer Messages Problem Solving 170 Printer Messages Problem Solving 171 Printer Messages Problem Solving 172 Printer Messages Problem Solving 173 Printer Messages Problem Solving 174 Printer Messages Problem Solving 175 Printer Messages Problem Solving 176 Printer Messages Problem Solving 177 Printer Messages Problem Solving 178 Printer Messages Problem Solving 179 Printer Messages Problem Solving 180 Printer Messages Problem Solving 181 Printer Messages Problem Solving 182 Printer Messages Problem Solving 183 Printer Messages Problem Solving 184 Printer Messages Problem Solving 185 Printer Messages Correcting Output Quality Problems Problem Solving 186Correcting Output Quality Problems Problem Solving 187 Problem Solving 188 Troubleshooting Checklist Check to see if Solution Determining Printer Problems Printer Cannot Print Configuration Problem Solving 190 Blank or Garbled Control Panel Display Software, Computer, and Printer Interface Problems Problem Solving 191Print Job Does Not Print Problem Solving 192 Print Job Does Not Print Print Speed is Too Slow Problem Solving 193 Print Job Does Not Print Printing is Incomplete or Incorrect Problem Solving 194 Print Speed is Too Slow Problem Solving 195 Printing is Incomplete or Incorrect Problem Solving 196 Printing is Incomplete or Incorrect Determining Printer Problems 48 for information about how your software works with Problem Solving 199 Problems with Tray See Clearing Trays 2 and 3 or Clearing the Optional Situation Solution Determining Printer Problems Situation Solution Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Determining Printer Problems Problem Solving 210 Cabling Configurations Problems with the Optional Envelope Feeder Printer Hard Disk PS Troubleshooting Problem Solving 213 Printer Hard Disk Problem Solving 214 PS Troubleshooting Computer, Network, or I/O Port Problems Problem Solving 215 PS Troubleshooting Problem Solving 216 Computer, Network, or I/O Port Problems Problem Solving 217 Macintosh Problem Solving Problem Solving 218 Macintosh Problem Solving Problem Solving 219 Selecting an alternate PPDClick Select PPD Renaming the Printer Problem Solving 220 HP JetDirect 600N 10/100Base-TX Print Server Problem Solving 221 Problem Solving 222 Problem Solving 223 Operation Enabled 100 Half-duplexJumper P1 Jumper P2 Jumper P3 Autonegotiation Problem Solving 225 Problem Solving 226 Checking the Printer’s Configuration Problem Solving 227Checking the Printer’s Configuration Problem Solving 228 Problem Solving 229 Problem Solving 230 Menu Map Problem Solving 231 PCL or PS Font List Problem Solving 232 Problem Solving 233 File Directory Problem Solving 234 Event Log Problem Solving 235 Service and Support 236 Service and Support Hewlett-Packard limited warranty statement Service and Support 237Hewlett-Packard limited warranty statement Service and Support 238 Service and Support 239 Service During and After the Warranty Period Limited Warranty for Toner Cartridge Life Service and Support 241 HP Software License Terms Service and Support 242License Grant Ownership No Disassembly or Decryption Service and Support 243Copies and Adaptations Transfer Termination Service and Support 244Export Requirements Government Restricted Rights 245 Worldwide Sales and Service Offices 246 Canada 247 Far East Region 248 Germany 249 Korea 250 New Zealand 251 Spain 252 Turkey Appendix a Specifications 253 Specifications Paper Specifications Appendix a Specifications 254Paper Specifications Appendix a Specifications 255 Appendix a Specifications 256 Tray or Bin Capacity Paper WeightSupported Sizes of Paper for Input and Output Appendix a Specifications 257 Appendix a Specifications 258 Supported Types of Paper Appendix a Specifications 259 Guidelines for Using Paper Appendix a Specifications 260Symptom Problem with Paper Solution Use good quality paper Appendix a Specifications 261 Paper Weight Equivalence Table Appendix a Specifications 262Paper Weight Equivalence Appendix a Specifications 263 Paper Weight Equivalence Appendix a Specifications 264 Paper Weight Equivalence Labels Appendix a Specifications 265Label Construction For best results, use Tray 1 and the Left Output Bin Transparencies Appendix a Specifications 266 Envelopes Appendix a Specifications 267Envelope Construction For best results, use the Left Output Bin Appendix a Specifications 268 Appendix a Specifications 269 Envelopes with Double-Side-SeamsEnvelopes with Adhesive Strips or Flaps Envelope Margins Appendix a Specifications 270Envelope Storage Type of Address Top Margin Left Margin Appendix a Specifications 271 Card Stock and Heavy PaperFor best results, use the Standard Output Bin Appendix a Specifications 272 Card Stock ConstructionCard Stock Guidelines Physical Dimensions Printer SpecificationsAppendix a Specifications 273 Printer Specifications Appendix a Specifications 274 275 Printer Weight without toner cartridge Environmental Specifications Appendix a Specifications 276Minimum Recommended Circuit Capacity Power Requirements Acceptable Line Voltage Appendix a Specifications 277Operating Printingb Power Save Acoustic Emissions Per ISO 9296a Appendix a Specifications 278 General Specifications Appendix B Control Panel Menus 279 Control Panel Menus Appendix B Control Panel Menus 280 Appendix B Control Panel Menus 281 Information MenuExplanation Information Menu Appendix B Control Panel Menus 282 Appendix B Control Panel Menus 283 Paper Handling MenuValues Explanation Paper Handling Menu Appendix B Control Panel Menus 284 Appendix B Control Panel Menus 285 Appendix B Control Panel Menus 286 Print Quality Menu Appendix B Control Panel Menus 287Print Quality Menu Appendix B Control Panel Menus 288 Appendix B Control Panel Menus 289 Printing Menu Appendix B Control Panel Menus 290Printing Menu Appendix B Control Panel Menus 291 Appendix B Control Panel Menus 292 Appendix B Control Panel Menus 293 Appendix B Control Panel Menus 294 Configuration Menu Configuration MenuAppendix B Control Panel Menus 295 Appendix B Control Panel Menus 296 Appendix B Control Panel Menus 297 Appendix B Control Panel Menus 298 Appendix B Control Panel Menus 299 Appendix B Control Panel Menus 300 Appendix B Control Panel Menus 301 Menu Appendix B Control Panel Menus 302Menu Appendix B Control Panel Menus 303 Appendix B Control Panel Menus 304 EIO Menu 8000 N/8000 DN Appendix B Control Panel Menus 305EIO Menu 8000 N/8000 DN Appendix B Control Panel Menus 306 Appendix B Control Panel Menus 307 Resets Menu Resets MenuAppendix B Control Panel Menus 308 ItemExplanation Appendix B Control Panel Menus 309 Appendix C Printer Memory and Expansion 310 Printer Memory Expansion Appendix C Printer Memory and Expansion 311 Installing Memory Installing MemoryAppendix C Printer Memory and Expansion 312 Appendix C Printer Memory and Expansion 313 Appendix C Printer Memory and Expansion 314 Installing Memory Checking Memory Installation Checking Memory InstallationAppendix C Printer Memory and Expansion 315 Adjusting Memory Settings Adjusting Memory SettingsResource Saving Appendix C Printer Memory and Expansion 316 Appendix C Printer Memory and Expansion 317 To change the I/O Buffer setting BufferingAppendix C Printer Memory and Expansion 318 Appendix C Printer Memory and Expansion 319 Decreasing Page Processing Time Installing EIO Cards/Mass Storage Installing EIO Cards/Mass StorageAppendix C Printer Memory and Expansion 320 Appendix D Printer Commands 321 Printer Commands HP-GL/2 Appendix D Printer Commands 322 Appendix D Printer Commands 323 Understanding PCL Printer Command SyntaxUnderstanding PCL Printer Command Syntax Escape character Combining Escape Sequences Appendix D Printer Commands 324 Appendix D Printer Commands 325 Entering Escape CharactersDOS Software Application Entry What Appears Appendix D Printer Commands 326 Selecting PCL FontsSelecting PCL Fonts Appendix D Printer Commands 327 Common PCL Printer CommandsFunction Command Options # Job Control Commands Control Commands Appendix D Printer Commands 328 Appendix D Printer Commands 329 Appendix D Printer Commands 330 Cursor Positioning Appendix D Printer Commands 331 Appendix D Printer Commands 332 Programming HintsLanguage Selection Font Selection Appendix D Printer Commands 333 Appendix D Printer Commands 334 Multibin Mailbox Commands Appendix D Printer Commands 335Multibin Mailbox Commands Appendix D Printer Commands 336 Parameter Functional Range DefaultParameters @PJL JOB Password = Appendix D Printer Commands 337 Appendix D Printer Commands 338 Appendix D Printer Commands 339 Appendix E Regulatory Information 340 Regulatory Information FCC Regulations Appendix E Regulatory Information 341FCC Regulations Environmental Product Stewardship Protecting the EnvironmentPrinter design eliminates Printer design reduces Appendix E Regulatory Information 343Toner Consumption Design of the printer facilitates the recycling Appendix E Regulatory Information 344 HP Cartridge Recycling Program information Appendix E Regulatory Information 345 Material Safety Data Sheet Material Safety Data SheetAppendix E Regulatory Information 346 To ensure printer longevity, HP provides the following Appendix E Regulatory Information 347 Environmental ConformityPlastics Environmental Conformity Acoustics Appendix E Regulatory Information 348 Declaration of Conformity Supplementary Information Appendix E Regulatory Information 350 For Compliance Information ONLY, contact Appendix E Regulatory Information 351 Appendix E Regulatory Information 352 Laser Safety Statement Safety StatementsSafety Statements Canadian DOC Regulations Appendix E Regulatory Information 354 Vcci Statement Japan Korean EMI statement Appendix E Regulatory Information 355 Laser Statement for Finland Varo Appendix E Regulatory Information 356 Bin 357 See DIMMs 358 359 360 361 362