HELPFUL HINTS (Problems/Solutions)

Because of the Quality we build into our product, very few problems are actual TV defects. Most problems only involve simple hookup or setup changes that can be solved by the customer. Please check the chart below and try the solutions listed for your problem. If the problem still persists, before returning your TV, please visit our website at www.sanyoctv.com or call us toll free at 1.800.877.5032. We can Help!

Problem:

Check these Conditions:

Try these Solutions:

Page No.

 

 

 

 

TV turns off

● Check signal (Cable/Ant.) connection.

● Press POWER key.

6, 12

automatically.

● Power surge protection feature.

● The sleep timer may have been set.

 

 

 

● Unplug TV momentarily.

 

No picture, poor

● Check antenna connections.

● Adjust antenna.

6, 14

picture, or wavy

● May be station trouble.

● Try a different channel.

 

lines in picture.

● Brightness or Contrast misadjusted.

● Select AUTO from Picture/Sound

 

 

● Possible interference from household

on-screen menu or press RESET key.

 

 

appliance.

● Turn off Mixer, Drill, Blender, etc.

 

 

 

 

 

No sound, poor

● May be station trouble.

● Try a different channel.

8 ~ 12, 15

sound.

● MUTE function may be on.

● Adjust Volume.

 

No sound on

● Check Audio/ Video connections.

 

 

some channels.

 

 

 

Cannot display

● Check Aspect Ratio of broadcast.

● Press PIX SHAPE key to change setting.

13

picture on a full

 

 

 

screen.

 

 

 

 

 

 

 

No Captioning.

● Check if station is broadcasting a

● Press CAPTION key to select Captioning.

17

 

Closed-Caption signal.

 

 

Poor color or

● Check if program is in color.

● Try a different channel.

6, 14

no color.

● Check antenna connections.

● Adjust antenna.

 

 

● Color or Tint misadjusted.

● Press RESET key to restart channel search.

 

 

● May be station trouble.

 

 

 

 

 

 

Blue Screen with

● Check Audio/Video connections.

● Press INPUT key.

8 ~ 11

Video1, Video2,

● Check external equipment.

● Switch on external equipment.

 

Component2 or

● Check external equipment setting.

● Set external equipment output connec-

 

DVI displayed.

 

tions to match input connections.

 

No TV Stereo or

● Check if station is broadcasting a true

● Select Stereo or SAP from Audio

15

SAP sound.

MTS stereo signal or a SAP signal.

on-screen menu.

 

 

 

 

 

Cannot select or

● Channel may be removed from

● Select CH. Scan Memory and manually

16

scan some

memory.

add channels or start CH. (channel) search.

18 ~ 20

channels.

● Check antenna connections.

● Set V-GUIDE to OFF or press RESET key

 

● V-Guide is set to block programming.

to clear all setting.

 

Remote Control

● Check batteries.

● Replace batteries.

6, 12

will not work TV.

● Check if TV is plugged in.

● Aim remote control at front of TV.

 

 

 

 

 

Menu System

● Maybe a different language is selected.

● Reselect menu language choice using

16

words seem

 

the on-screen menu.

 

misspelled.

 

 

 

Cabinet makes

● This is a normal condition during

 

 

popping sound.

warm-up and cool down of the plastic

 

 

 

cabinet parts.

 

 

 

 

 

 

Need help? Visit our Web site at www.sanyoctv.com or Call 1-800-877-5032

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