Troubleshooting

Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.

Symptom

Cause

Solutions / Corrective Actions

The power does not come

The battery is not inserted.

Insert the battery correctly.

on.

The battery is exhausted.

Recharge the battery.

 

The battery is not fully charged.

Fully charge the battery and

 

discharge it for at least one

 

The battery is not used for an

The battery runs out quickly.

complete cycle before use to

extended period of time after

 

being charged.

maximize its performance and

 

lifetime.

 

 

The battery or camera feels

Long period of continuous use of

----

warm.

the camera or the flash.

 

 

The shutter button is not pressed

Press the shutter button all the

Even if press the shutter

all the way down.

way down.

The memory card does not have

Insert a new memory card, or

button, the camera does not

take a picture.

any free capacity.

delete unwanted files.

The memory card is

Remove the write-protection.

 

 

write-protected.

 

 

Images do not appear on the

LCD monitor is dark.

Adjust the brightness of the

LCD monitor.

 

LCD monitor in the menu.

 

The lens is dirty.

Wipe clean with a soft, dry cloth or

Although it is set to auto

lens paper.

 

focus, it does not focus.

The distance to the subject is

Get your subject within the

 

smaller than the effective range.

effective focus range.

The contents on the memory

You played back a memory card

Insert a memory card that was

card cannot be played back.

that was not formatted by this

formatted on this camera.

 

camera.

 

 

The file is protected.

Cancel protection.

Files cannot be deleted.

The memory card is

Remove the write-protection.

 

write-protected.

 

 

Even when the camera’s

 

 

buttons are pressed, it does

The battery is running low.

Recharge the battery.

not operate.

 

 

The date and time are

The correct date and time is not

Set the correct date and time.

wrong.

set.

 

 

 

Check whether the hard disk has

 

 

space for running Windows, and

 

The free space on the hard disk in

if the drive for loading image files

Cannot download images.

your computer may be insufficient.

has a capacity at least that of the

 

 

memory card inserted in the

 

 

camera.

 

No power supply.

Recharge the battery.

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Sanyo VPC-T1496 manual Troubleshooting, EN-45