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SBC comm AlcatelPCNT02A manual Page, SBC Advanced Solutions, Inc. All rights reserved

Models: AlcatelPCNT02A

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Unknown	This scenario can occur if a NIC is physically present and	Use the “Fix” button to launch the appropriate
Network	detected by Plug-n-Play, but no drivers were installed for the	control panel and context sensitive help to
Interface	NIC. Windows will add this device to the “Other Devices”	guide you through removing the “Unknown
Adapter	section in the Device Manager.	device”.

Ping Test	The Ping Test is usually accomplished within the Configure	Failure during this test can occur from invalid
	TCP/IP step, where SBC Express pings the default gateway.	network settings, the Ethernet cable not being
	An explicit IP address can also be used.	plugged in, the DSL modem not being in
		synch, or if the specified IP address does not
		allow a ping.
		Make sure your Ethernet cable is plugged in
		and powercycle your DSL modem. Use the
		“Retry” button to try the test again.

DNS Test	The DNS Test will determine the currently defined DNS	This test can fail if the DNS server is invalid.
	servers, attempt to ping them, and upon a successful ping,	If you entered static IP information, ensure you
	will resolve a specified hostname to an IP address.	entered the DNS servers correctly.

Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT	Page 31
©2001 SBC Advanced Solutions, Inc. All rights reserved

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SBC comm AlcatelPCNT02A manual Page, SBC Advanced Solutions, Inc. All rights reserved

Contents

DSL Equipment Installation Guide Alcatel Speed Touch PC 2001 SBC Advanced Solutions, Inc. All rights reservedWindows NT READ ME FIRSTTable of Contents Follow Steps 1 through 7 to complete the DSL Equipment InstallationStep 1 Verify Your System Requirements and Documents This Installation Guide is for Windows NT users onlyStep 2 Verify the Contents of Your DSL Equipment Kit A This Installation Guide and the SBC Express CD2001 SBC Advanced Solutions, Inc. All rights reserved B 1 Alcatel Speed Touch PC Internal ModemStep 3 Install a Telephone Filter on Every Telephone Line 1 Locate the phone jack where you want to connect your DSL2 Insert the 2-way adapter in the phone jack 3 Connect a filter to one side of the 2-way adapter4 If you have a phone, fax machine, analog modem or other phone device at this location, connect it to the filter2001 SBC Advanced Solutions, Inc. All rights reserved To the DSL modemOther phones Answering machines Caller ID boxesWall mount phones Remember! Don’t install a filter on the data cable that you arePage 2001 SBC Advanced Solutions, Inc. All rights reserved3-3 Other filters you may encounter in your DSL Equipment Kit Step 4 Choose Your Modem and Minimum Requirements Check 4-2 Select Alcatel Speed Touch PC and click NextPage 2001 SBC Advanced Solutions, Inc. All rights reserved4-3 SBC Express displays the Welcome screen. Click Next to proceed 4-5 SBC Express now prompts you for your first and last name. Please type your first and last name and then click Next to proceed. Do not enter Technician Name 4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum requirements for DSL service Step 5 Installing the Alcatel Speed Touch PC You should be at the following screen in the SBC Express SoftwarePCI Slot Remove PCI slot cover Installing the Alcatel Speed Touch PC Software 5-11 Turn on your computer2001 SBC Advanced Solutions, Inc. All rights reserved 5-13 Click on the Adapters tab 5-14 Click on the Add button5-15 Click on the Have Disk button Page5-17 Windows NT will presents the following select OEM option screen, select ITeX ADSL PCI NIC and click OK. Note The IteX ADSL PCI NIC is the Alcatel Speed Touch PC adapter. This is the formal adapter name used for NT 5-19 You will be prompted to bind a TCIP/IP address to the Adapter. Select the ITeX ADSL PCI NIC in the drop down box in the Microsoft TCP/IP Properties window shown below. Next, click “Obtain an IP address from a DHCP server.” This selection will cause the Microsoft TCP/IP window also shown below to appear. Click Yes to this screen and then OK on the Microsoft TCP/IP Properties window 5-21 SBC Express will re-run the Minimum Requirements test and detect the newly installed Alcatel Speed Touch PC adapter and complete, stopping at the following screen. If problems are detected follow the instructions on the screen or look at the troubleshooting section of this manual for further information. Follow the instructions in Step 6 beginning on the next page before continuing Step 6 Finish Configuring Your System 6-3 To determine if your DSL modem has made a good connection look at the icon in the system tray. If both lights are black then you have a good connection. If either light is red or there is a red circle with a slash through it then check the diagnostic guide in appendix E for help 2001 SBC Advanced Solutions, Inc. All rights reserved PageStep 7 Create a Connection Profile 7-1 Setup a New Profile in EnterNetEnterNet Icon Page 2001 SBC Advanced Solutions, Inc. All rights reservedAppendices APPENDIX A Having Trouble?I can’t open my computer case. What do I do? I can’t connect. What do I do?APPENDIX B Uninstall/reinstall the Alcatel Speed Touch PC AdapterAPPENDIX C 2001 SBC Advanced Solutions, Inc. All rights reservedAdding TCP\IP to Windows NT Page5. Select “No” when NT asks ‘Do you wish to use DHCP?’ 2001 SBC Advanced Solutions, Inc. All rights reserved3. Select the ‘TCP/IP Protocol’ and click ‘OK.’ PagePage 2001 SBC Advanced Solutions, Inc. All rights reserved6. After clicking “No”, TCP/IP should appear under the protocols tab APPENDIX D 2001 SBC Advanced Solutions, Inc. All rights reservedProblem Solution2001 SBC Advanced Solutions, Inc. All rights reserved PageAPPENDIX E Diagnostic Icon