SBC comm AlcatelPCNT02A Appendix D, Page, SBC Advanced Solutions, Inc. All rights reserved, Step

APPENDIX D

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact your Internet Service Provider for assistance.

Step	Problem	Solution
Launch	The following dialog appears:	Reset your display to 256 colors or more. SBC
		Express will not run in 16 color mode.
		From the start menu, choose “settings->control
		panel”. Double-click “Display” and choose the
		“settings” tab. Select more colors from the
		“colors” pull-down list.
Minimum	SBC Express verifies minimum requirements on	Update your computer to the recommended
Resources	several resources including hard drive space, RAM,	resource level.
	operating system level, and processor speed and
	family.
	If any of these resources are under the required value,
	an error will display describing which resource did not
	meet the requirement.
Installing	When installing Network Interface Cards on Windows	Some of these files can be found in the SYSTEM
Network	systems the installation process may ask for the	directory or the WINDOWS directory of the
Interface Card	original installation disk.	machine. If not, you will have to provide an
		installation CD-ROM for the installation of the
		drivers to be successful.
Incompatible	This scenario can occur when a machine had a	Use the “Fix” button to launch the appropriate
Adapter	previous NIC or Network Adapter installed, but the	system control panel along with context sensitive
	physical device is missing or was misconfigured.	help. The help provided will guide you through
		the steps to disable or remove the adapter.
Missing Internet	This scenario can occur if Client for Microsoft	Use the “Fix” button to launch the appropriate
Protocol	Networks is not installed with the TCP/IP protocol or	control panel and context sensitive help to guide
	if the NIC is installed without binding TCP/IP to the	you in binding TCP/IP to the network adapter.
	NIC.
Disabled	This scenario can occur when a NIC is present in the	Use the “Fix” button with context sensitive help
Network Adapter	system, yet the adapter has been disabled.	to guide you through enabling the adapter.

Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT	Page 30
©2001 SBC Advanced Solutions, Inc. All rights reserved