How Do I Troubleshoot My Internet Service Installation?

11Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.

Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option.

12Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lower-left corner.

13Is there a Hardware Address listed in this window?

„If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close.

„If no, repeat these instructions from step 6.

14Reboot your computer.

Renewing the IP Address on Windows NT, 2000, or XP Systems

1Click Start, and then click Run. The Run window opens.

2Type cmd in the Open field and click OK. A window with a command prompt opens.

3Type ipconfig/release at the C:/ prompt and press Enter. The system releases the IP address.

4Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a new IP address.

5Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further assistance.

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