Having Difficulty?

Common Troubleshooting Issues

I don't understand the front panel status indicators

See Front Panel LED Status Indicator Functions, for more detailed information on front panel LED status indicator operation and function.

The cable modem does not register an Ethernet connection

Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

Verify the status of the front panel status indicator lights.

The cable modem does not register an Ethernet connection after connecting to a hub

If you are connecting multiple PCs to the cable modem, you should first connect the modem to the uplink port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuously.

The cable modem does not register a cable connection

The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

Your NIC card or USB interface may be malfunctioning. Refer to the troubleshooting information in the NIC or USB documentation.

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