Cheetah 73LP Product Manual, Rev. E 71
10.0 Seagate Technology support servicesOnline Services

Internet

www.seagate.com for information about Seagate products and serv ices. Worldwide support is available 24
hours daily by e-mail for your disc or tape questions.

Presales Support:

Disc: www.seagate.com/support/email/email_presales.html
or
DiscPresales@Seagate.com.
Tape: www.seagate.com/support/email/email_tape_presales.html

or

Tape_Sales_Support@Seagate.com.

Technical Support:

Disc: www.seagate.com/support/email/email_disc_support.htm l
or
DiscSupport@Seagate.com.
Tape: www.seagate.com/support/email/email_tape_support.html
or
TapeSupport@Seagate.com.
Reseller Marketplace
Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers
the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace
at marketplace.seagate.com, an exclusive service for US resellers participating in the S eagate Partner Pro-
gram (SPP), is designed to streamline the purchasing process of Seagate sol utions and provide unprece-
dented value to Seagate’s resellers through real-time pricing and availability, fast and easy comparison
shopping, and seamless integration with key distributors for a one-stop shopping experience.
For support, questions and comments: reseller.seagate.com/benefits/T1.ht ml or 1-877-271-3285 (toll-free)
9A.M. to 7 P.M. (eastern time) Monday through Friday.
Tape Purchases
US customers can purchase Seagate data cartridg es, tape supplies, accessories, and select Seagate tape
drive products 24 hours daily at buytape.seagate.com.
Automated Services
SeaFONE® (1-800-SEAGATE) is Seagate’s toll-free number (1-800-732-4283) to access our automated self-
help services. Using a touch-tone phone, you can find answers to servi ce phone numbers, commonly asked
questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International
callers can reach this service by dialing +1-405 -936-1234.
SeaFAX® (1-800-SEAGATE) is Seagate’s automated FAX delivery system. Using a touch-tone phone, you can
obtain technical support information by retur n FAX 24 hours daily.
Presales Support

Presales Support

Our Presales Support staff can help you determine wh ich Seagate products are best suited for your specific
application or computer system.
Technical Support
If you need help installing your drive, consult your dealer. Dealers are familiar with their unique system co nfigu-
rations and can help you with system conflicts and other technical issues. If you need additional he lp, you can
talk to a Seagate technical support specia list. Before calling, note your system configuration and drive model
number (ST####).
SeaTDD™ (+1-405-936-1687) is a telecommunications device for the deaf (TDD) . You can send questions or
comments 24 hours daily and exchange messages with a technical suppor t specialist from 8:00 A.M. to
11:45 A.M. and 1:00 P.M. to 6:00 P.M. (central time) Monday through Friday.