Product repair and return information | Seagate ST973451FC manual

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

22	Savvio 15K.1 FC Product Manual, Rev. B

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Seagate ST973451FC, ST936751FC manual Product repair and return information

Contents

Savvio 15K.1 FC ST973451FC ST936751FCPage Contents Installation Physical/electrical specificationsDefect and error management Interface requirements Seagate Technology support services Savvio 15K.1 FC Product Manual, Rev. B List of Figures Page Scope Savvio 15K.1 family disc drive Savvio 15K.1 FC Product Manual, Rev. B Electromagnetic compatibility Applicable standards and reference documentationStandards Electromagnetic susceptibility European Union Restriction of Hazardous Substances RoHS Reference documents Ncits TR-19 Savvio 15K.1 FC Product Manual, Rev. B General description Standard features Reliability Media descriptionPerformance Formatted capacities Factory-installed accessories OptionsProgrammable drive capacity Seek performance characteristics Performance characteristicsInternal drive characteristics Access time Format command execution time General performance characteristicsStart/stop time Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operation Reliability specifications Error ratesRecoverable Errors Seek errors Reliability and serviceUnrecoverable Errors Interface errors Hot plugging the drive 4 S.M.A.R.TControlling S.M.A.R.T Determining rate Performance impactReporting control Predictive failures Drive Self Test DST Temperature Log Page 0DhParameter Code Description DST failure definition Invoking DST State of the drive prior to testingImplementation Short and extended tests Abort Product warrantyLog page entries Shipping Product repair and return information Physical/electrical specifications AC power requirementsDC power requirements General DC power requirement notes Current profiles Power sequencingConducted noise immunity +5V +12V Typical ST936751FC drive +12V and +5V current profiles Power dissipation CURRENT/POWER vs Throughput FC 1GB Random 8 Block ReadsST973451FC CURRENT/POWER vs Throughput FC 4GB Random 8 Block Reads FC CURRENT/POWER vs Throughput FC 1GB Random 8 Block Reads ST936751FC Temperature FC CURRENT/POWER vs Throughput FC 4GB Random 8 Block ReadsEnvironmental limits Shock and vibration Relative humidityEffective altitude sea level Shock Package size Packaged/product weight Drop height Recommended mounting Air cleanliness VibrationCorrosive environment Acoustics Mechanical specifications Drive dimensions inches Defect and error management Drive internal defects/errorsDrive error recovery procedures FC-AL system errors Background Media Scan Media Pre-ScanDeferred Auto-Reallocation Idle Read After Write Installation Drive orientationCooling Drive mounting Grounding Link services supported Type of frame FC-AL featuresFibre Channel link service frames Interface requirements Fibre Channel Scsi FCP task management functions Fibre Channel task management functionsFibre Channel task management responses Task name Supported Fibre Channel port login NPort login Plogi payload Bytes NPort Login Accept ACC payload Bytes Fibre Channel port login acceptFibre Channel Process Login Process Login Plri payload Process Login Accept ACC payload Bytes Fibre Channel Process Login AcceptFibre Channel fabric login Fabric Login Flogi payload Bytes Fibre Channel fabric accept login Fabric Login Accept ACC payload Bytes FC-AL options supported Dual port supportFibre Channel Arbitrated Loop options Option Supported Scsi commands supported Supported commands Command code Command name Disconnect/reconnect control page 02h Savvio 15K.1 FC Product Manual, Rev. B LBdata Supported commands Command code Supported 4 Command name Inquiry data Savvio inquiry data Bytes Data hex Supported Feature or condition Miscellaneous operating features and conditionsMiscellaneous features Miscellaneous status Physical characteristics FC-AL physical interfacePhysical description Connector requirements Part description Positions Part number FeaturesElectrical description FC-SCA pin descriptions Pin Signal name Signal type Pin Signal name Signal typePin descriptions Power Fault LED OutFC-AL transmitters and receivers Enable port bypass signals Active LED OutMotor start controls Parallel Enclosure Services Interface ESI 11 SEL6 through SEL0 ID lines Setting Arbitrated loop physical address Alpa valuesHex Dec Signal characteristics TTL input characteristicsDevice control codes Differential Pecl output Differential Pecl input Savvio 15K.1 FC Product Manual, Rev. B Presales Support Seagate Technology support servicesInternet Technical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index Numerics FAN Page Plogi SEL ID See also cooling