12 | Marathon 810 Installation Guide, February 1996 |
Installation troubleshooting
Before calling Seagate Technical Support, please read and con- sider all the possibilities discussed on the following pages. The suggestions presented here address the vast majority of instal- lation problems.
General troubleshooting procedures
The following is a list of general troubleshooting procedures. Solu- tions for specific problems are provided on subsequent pages.
Warning. Always turn off the computer before changing jumpers, moving cables or touching any internal components.
∙Verify hardware compatibility. Check the documentation for your drive, host adapter and computer to confirm that these components are compatible.
∙Verify your hardware configuration. Check the documen- tation for your drive, host adapter and computer to confirm that all jumpers are set appropriately.
∙Check all cables. Make sure that all cables are securely connected. Printed circuit and ribbon cables are quite fragile. Check to see that they are not crimped or damaged. Make sure that pin 1 of the interface cable is connected to pin 1 of the interface connector on the drive and on the computer. Most ribbon cables have a stripe down one side to designate pin 1. The location of pin 1 on the drive interface connector is shown in Figure 1 on page 4.
∙Check all cards. If your computer has expansion cards, check to see that they are inserted completely into their slots on the motherboard and are secured with appropriate mounting screws. Make sure that
