Sharp BD-HP17U On-screen Error Messages, Troubleshooting Network, Other, To Reset this Player

Troubleshooting

Network (Continued)

Problem		Possible causes and solutions
Cannot download BD-LIVE contents.	•	Is the LAN cable connected properly?
	•	Is the USB memory device properly connected? Check that the USB memory
		device is connected to the BD STORAGE/SERVICE terminal of this Player.
	•	Check if the BD disc supports BD-LIVE.
	•	Check the setting for “BD Internet Access”. (Page 38)

Other

Problem		Possible causes and solutions
The TV operates incorrectly.	•	Some TVs with wireless remote control capability may operate incorrectly when
		using the remote control of this Player. Use such TVs away from this Player.
The Player heats up during use.	•	When using this Player, the console cabinet may heat up depending on the usage
		environment. This is not a malfunction.
ON/STANDBY indicator will remain	•	When the AC cord is removed from the outlet, the ON/STANDBY indicator will
lit.		remain lit for a short period. This is normal and is not a malfunction.

To Reset this Player

•If this Player receives strong interference from a source such as excessive static electricity, strong external noise, malfunction

of power supply, or voltage caused by lightning during use or a wrong operation is sent to the Player, errors like the Player not

accepting an operation may occur. Press and hold POWER on the Player until “” appears on the front panel display when the Player does not operate properly even after the power has been turned off. Then, after the ON/STANDBY indicator is lit, turn on the power.

•When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take a few moments for the system processing to finish before the Player is ready for use. During the system processing, the BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.

•Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must be set again.

•When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the problem, contact the nearest service center approved by SHARP.

On-screen Error Messages

Messages Relating to BD disc and DVD disc

•The following messages appear on the TV screen in case the disc you tried to playback is not appropriate or the operation is not correct.

Error message		Possible Error		Suggested Solution
Cannot play.	•	The disc cannot be played back with	•	Check the disc, and load it correctly.
		this Player.
Incompatible disc.	•	If you load a disc which cannot be
		played with this Player (i.e. a scratched
		disc), or if you load a disc upside down,
					Appendix
		this message will appear, and the disc
		tray will automatically pop out.
	•	Occurs if the loaded disc cannot be	•	Remove the disc.
		played because it is a non-standard disc
		or scratched, etc.
Cannot operate.	• Occurs if an operation is incorrect.			—
This USB memory is not formatted	•	Occurs if there is a formatting error.	•	Format the USB memory again.
properly. Please format the memory in
USB memory management.
The Connected USB Memory cannot	• Occurs if USB memory not compliant		• Connect USB 2.0 High Speed
be used. It should be compliant with		with USB 2.0 High Speed (480Mbit/s) is		(480Mbit/s) compliant USB memory.
USB 2.0		used (i.e. USB 1.0/USB 1.1).

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