Troubleshooting

Other

Problem

 

Possible causes and solutions

 

 

 

The TV operates incorrectly.

Some TVs with wireless remote control capability may operate incorrectly when

 

 

using the remote control of this Player. Use such TVs away from this Player.

 

 

 

The Player heats up during use.

When using this Player, the console cabinet may heat up depending on the usage

 

 

environment. This is not a malfunction.

 

 

 

ON/STANDBY indicator will remain

When the AC cord is removed from the outlet, the ON/STANDBY indicator will

lit.

 

remain lit for a short period. This is normal and is not a malfunction.

 

 

 

To Reset this Player

• If this Player receives strong interference from a source such as excessive static electricity,

strong external noise, malfunction of power supply, or voltage caused by lightning during

 

use or a wrong operation is sent to the Player, errors like the Player not accepting an

 

operation may occur.

 

POWER

Press and hold POWER on the Player until “

” appears on the front panel display

when the Player does not operate properly even after the power has been turned off. Then, after the ON/STANDBY indicator is lit, turn on the power.

When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take a few moments for the system processing to finish before the Player is ready for use. During the system processing, the BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.

Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must be set again.

When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the problem, contact the nearest service center approved by SHARP.

On-screen Error Messages

The following messages appear on the TV screen in case of an error during operation.

Error message

 

Possible Error

 

Suggested Solution

 

 

 

 

 

Cannot play.

The disc cannot be played back with

Check the disc, and load it correctly.

 

 

this Player.

 

 

 

 

 

 

 

Incompatible disc.

If you load a disc which cannot be

 

 

 

 

played with this Player (i.e. a scratched

 

 

 

 

disc), or if you load a disc upside down,

 

 

 

 

this message will appear, and the disc

 

 

 

 

tray will automatically pop out.

 

 

 

 

 

 

 

 

Occurs if the loaded disc cannot be

Remove the disc.

 

 

played because it is a non-standard disc

 

 

 

 

or scratched, etc.

 

 

 

 

 

 

Cannot operate.

• Occurs if an operation is incorrect.

 

 

 

 

 

 

This USB memory is not formatted

Occurs if there is a formatting error.

Format the USB memory again.

properly. Please format the memory in

Occurs if the USB memory is not

Format the USB memory with your

USB memory management.

 

formatted with FAT 32/16.

 

PC.

 

 

 

The Connected USB Memory cannot

• Occurs if USB memory not compliant

• Connect USB 2.0 High Speed

be used. It should be compliant with

 

with USB 2.0 High Speed (480Mbit/s) is

 

(480Mbit/s) compliant USB memory.

USB 2.0

 

used (i.e. USB 1.0/USB 1.1).

 

 

 

 

 

 

 

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Sharp BD-HP52U operation manual On-screen Error Messages, Troubleshooting Other, To Reset this Player