Problems and Solutions
Reception and copying problems
Problem |
| Solution |
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The fax machine doesn’t | • | Make sure that the reception mode is set to FAX. If |
receive documents |
| you subscribe to a Distinctive Ringing service, |
automatically. |
| make sure that the Distinctive Ringing function is |
|
| set to the correct ring pattern. If you do not |
|
| subscribe to a distinctive ring service, make sure |
|
| that Distinctive Ringing is set to OFF SETTING. |
|
| (See Distinctive Ringing in Chapter 7.) |
|
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|
The power is on, but no | • | Make sure that the telephone line cord is plugged |
reception takes place. |
| into the TEL. LINE socket, and not the TEL. SET |
|
| socket. |
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|
The printing paper comes | • | Make sure that the document is loaded properly in |
out blank when you try to |
| the feeder of the transmitting machine. Make a |
receive a document. |
| copy or print a report to confirm the printing ability |
|
| of your machine. |
| • | Make sure that the thermal paper is properly |
|
| loaded in your fax machine. (If the roll has been |
|
| loaded backwards, nothing will be printed.) |
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|
|
The received document is | • | Ask the other party to send higher contrast |
faint. |
| documents. If the contrast is still too low, your fax |
|
| machine may need service. Make a copy or print a |
|
| report to check your machine’s printing ability. |
| • | Make sure you are using the recommended |
|
| thermal paper. See Loading the Thermal Paper in |
|
| Chapter 1. |
|
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|
Received images are | • | Noise on the telephone line may cause distortion. |
distorted. |
| Have the other party try sending the document |
|
| again. |
| • | Make a copy or print a report on your fax machine. |
|
| If the copy or report is also distorted, your fax |
|
| machine may need service. |
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|
|
A received document or | • | Make sure the operation panel is completely closed |
copy prints out in strips. |
| (press down on both sides of the panel). |
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