Sharp FO-DC535, FO-DC635 224

Problems and Solutions

Reception and copying problems

Problem		Solution

The machine doesn’t	•	Make sure that the reception mode is set to AUTO.
receive documents		If you subscribe to a distinctive ring service, make
automatically.		sure that the Distinctive Ring function is set to the
		correct ring pattern. If you do not subscribe to a
		distinctive ring service, make sure that Distinctive
		Ring is set to OFF SETTING. (See Distinctive Ring
		in Chapter 6.)

The received document is	•	Ask the other party to send higher contrast
faint.		documents. If the contrast is still too low, your
		machine may need service. Make a copy or print a
		report to check your machine’s printing ability.
	•	The toner cartridge may need replacement.

The printed image	•	Have a service technician clean the print
appears dirty and/or the		compartment.
paper jams frequently.

The power is on, but no	•	Make sure that the wall jack is connected to the
reception takes place.		TEL. LINE jack, and not the TEL. SET jack.

Received images are	•	If ECM mode (Option Setting 9) is turned off, noise
distorted.		on the telephone line may cause distortion. Have
		the other party try sending the document again.
	•	If the other machine has ECM mode, make sure
		this feature is turned on in both machines (see
		Option Setting 9).
	•	Make a copy or print a report on your machine. If
		the copy or report is also distorted, your machine
		may need service.
	•	The drum cartridge may be damaged. Try a new
		drum cartridge.
	•	The fusing unit and transfer roller may need to be
		replaced during the life of the machine if print
		quality begins to deteriorate. This must be done by
		a service technician.

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Contents

MODEL DOCUMENT COMMUNICATION SYSTEM U.S.A Canada This product meets the applicable Industry Canada technical specifications Introduction Halftone (grayscale) Automatic document feeder Paper capacity Compression scheme Applicable telephone line Important safety information Important: Table of Contents 3. Network Scanner Option 4. Network Printer Option Making Copies Special Functions 7. Optional Settings 8. Printing Lists and Reports 9. Maintenance 10. Troubleshooting QUICK REFERENCE GUIDE A Look at the Operation Panel 6ON LINE light (printer option only) 7FAX1 / FAX 2 lights (FO-DC635only) CONTRAST key E-mailkey 10RESOLUTION key Middle panel (Rapid Key pad) 12Rapid Dial Keys 13SYMBOL key 14PAGE COUNTER key 15CONFIDENTIAL key 16TIMER key COVER SHEET key LIFE key MEM. STATUS key REPORT key Lower panel JOB STATUS key DUPLEX SCAN key PRIORITY key 26BROADCAST key PERSONAL BOOK SPEED DIAL key MENU key UP and DOWN arrow keys Volume setting: 1. Installation Unpacking Checklist Connections Connecting the telephone line cord TEL. LINE Connecting a telephone (optional) TEL. SET Attaching the ADF exit tray Attaching the received document tray Important Installing the Print Cartridges Page Close the print compartment cover Reset the drum counter by pressing (flip up the Rapid Key overlay) until DRUM COUNTER CLEAR is selected in the When to replace the toner cartridge Sharp FO-50NDtoner cartridge Hint: When to replace the drum cartridge Sharp FO-47DRdrum cartridge Loading Printing Paper Loading paper in the paper cassette (if installed) Squeeze the paper guide and pull up to move it to the appropriate holes for the length of the paper. Push the guide down into the holes Place a stack of paper in the cassette, print side up Entering Your Name and Fax Number Press ENTER Flip the Rapid Key overlay down (if it is up), and enter your name by pressing the appropriate letter keys as shown below. (Max. of 24 characters.) Example: SHARP 8 Press twice to return to the date and time display Setting the Date and Time Page Daylight Saving Time Administrator Password Page Changing the Password Protect setting Press the following sequence of keys: without entering the password to select PASSWORD PROTECTION and press Volume Adjustment Ringer 2. Sending and Receiving Documents Transmittable Documents Maximum scanning area Other restrictions Loading the Document Adjusting the Resolution and Contrast Contrast Sending a Fax by Normal Dialing Wait for the connection. When you hear a fax tone, press on the machine Using the REDIAL key Programming Auto-DialNumbers . Make sure that SET is selected (To program an e-mailaddress in an auto-dialnumber, see page 93.) Page Chain Dialing for area and access codes Editing auto-dialnumbers Clearing auto-dialnumbers . Press to select CLEAR Page Sending a Fax by Automatic Dialing Rapid Key Dialing 1 Load the document(s) SEND READY will appear in the display 2 Press the appropriate Rapid Key Speed Dialing and then enter the Speed Dial number by pressing the numeric keys Check the display. If the destination shown is correct, press . (If Direct Keypad Dialing Searching for an auto-dialnumber 2 Press A to search from the beginning of the alphabet, or Z to search from the end . The document will be automatically transmitted once the connection is established Chain Dialing If the memory becomes full Checking the status of the current job To cancel a fax transmission or reception Checking and canceling stored transmission jobs 1 Press overlay) and then or until MEMORY TX STATUS is selected in the display Canceling a memory transmission by number overlay) and then or until MESSAGE CLEAR is selected in the display 3 Enter the 3-digitmemory number of the job you wish to cancel Automatic redialing Memory Retransmission Creating and Using Personal Books Page Press ENTER . If you selected YES in Step 11, go to Step 13. If you selected NO, go to Step Press ENTER and go to Step If you do not wish to use a passcode, press to skip this step 16 If the network scanner option is not installed, this completes the procedure. Press repeatedly to return to the date and time display Press the letter keys to enter your e-mailaddress (sender e-mailaddress) 20 Press repeatedly to return to the date and time display Using a personal book Closing a book Canceling an operation performed from a book Clearing a book select CLEAR 5 Enter the 2-digitnumber of the book you wish to clear 6 If the book has a passcode, enter the passcode 8 Press repeatedly to return to the date and time display Cover Sheet 2 Press . (Flip up the Rapid Key overlay if it is down.) 3 Dial the receiving party and transmit the fax Batch Page Numbering (Page Counter) Receiving Faxes Using AUTO Reception Mode Using MANUAL Reception Mode 1 When the machine rings, answer the call on an extension phone connected to the same line If you hear a fax tone, press Substitute Reception to Memory Dual-lineOption (FO-DC635only) Page 6 Enter the fax number (maximum of 20 digits) of Line Enter the fax number (maximum of 20 digits) of Line Press until you return to the date and time display Selecting the line so that LINE SETTING MODE is selected in the display Verification Stamp Option PC Fax Function (Requires the FO-LN1Option) Using the PC-Faxfunction Print File 3. Network Scanner Option Introduction Steps required for setup IP address ) Subnet mask Gateway -TheIP address or host name of your e-mailserver Setting the IP Address If you are entering a permanent IP address, press 8 Enter the IP address of your machine (to move the cursor to the right press ). When finished, press ENTER Enter the IP subnet mask. When finished, press Initializing the network interface board Printing out the Network Settings Mail Server and DNS Server Settings Setting Passwords Passwords Enable Password Protection of this Web Site and operation panel Old Admin Password User Password Storing Network Scanning Destinations Storing destinations in the Web page FTP Fax Group Destination Management Scan to FTP (Hyperlink) Destination Creating personal books in the Web page Personal Address Book Add Scan to E-mailSetup 8 Press the letter keys to enter the sender name (see Step 5) Press the letter keys to enter your e-mailaddress (see Step 5) and then press repeatedly to return to the date and time display Scan to E-mailUsing the E-mailKey If you wish to enter a message, your name, or your return e-mailaddress, or select the file format for the document press 6 Press to select the option you want to change, and then press ENTER . Change the selected option as follows: Sending an Image Using a Rapid Key or Speed Dial Number Page Sending an image using a Speed Dial number Page Storing an e-mailaddress in a Rapid Key or Speed Dial number MENU and then 3 Press 4 Press Page Editing a Rapid Key or Speed Dial number Clearing a Rapid Key or Speed Dial number Installing the Network Scanner Software Sharpdesk (Desktop Document Management Software) Network Scanner Tool Installing Acrobat Reader Installing the software programs Typical Custom Sharpdesk SETUP Setting up Network Scanner Tool Initial Properties Advanced Start Programs Network Scanner Tool Configuration Uninstalling the software programs with the Sharpdesk Uninstaller Fax Transfer Storing transfer groups Fax Transfer Setup Fax Transfer Setup Add New Transfer Group Transfer Group Setting Transfer Group Name Transferred fax data from the following TSI # Deleting a group Editing a group Changing the activation selection for a group Printing forwarded faxes File format Using an LDAP Server: Searching for Destinations and User Authorization Enable LDAP Server Search Root Searching for a destination on an LDAP server (Global Address Book Search) Press ENTER . The search will begin When the search is finished, all names found that match your entered keyword will appear in the display 6 Press or until the desired name is selected in the display When you have selected the desired name, press Press or to select the destination type and press ENTER 9 Complete the operation as follows: E-mail: Broadcast transmission: 10 If you pressed in Step 9 to change e-mailoptions or enter a message, the screen at right will Storing a destination from an LDAP server in a Rapid Key or Speed Dial number E- mail Search Name Search Enabling user authentication Network Scanning Enable User Authentication Logging in when user authentication is enabled press ENTER press ENTER . (Otherwise, skip this step.) 3 The screen at right will appear. Enter your password (this will appear as asterisks) and then press ENTER Logging in from the sender list 1 When the screen at right appears, login is required. Press BOOK 2 A list of the sender names stored in personal books that have login names will appear. Press or to select your sender name and 3 The screen at right will appear. Enter your password (this will appear as Storing your login name in a personal book Login Name (Optional) Personal Address Book Setup Book Name List 4. Network Printer Option Installing the Printer Driver Network types Client-servernetwork: Installing the printer driver on the server Create a new port Standard TCP/IP Port LPR Have Disk Cancel Share as Windows NT Server Control Panel Network Services Continue Add Port LPR Port New Port Close Shared Client-ServerNetwork: Installing the Printer Driver on a Client Computer Using the Integrated Installer Run User Tools Browse Using Add Printer 3 Select Network Printer and click Next Printer Driver Path Operating system Path Windows 2000/XP Windows NT Windows 98/Me Local Printer Printer Status Monitor and Printer Administration Utility User Tools Administrator Tools Printing a Test Page from Your Computer 4 Click on Print Test Page Setting Up Status and Alert Messages Status & Alert Status Message Parameters Alert Message Parameters Printing from a Computer Canceling a print job Canceling a print job twice to display the NETWORK PRINT STATUS screen once to switch the machine off-line 4 Press 1 to select YES Opening the Printer Driver Printer Driver Settings Paper Size Fit to Paper Orientation Paper Source Scaling Copies Collate at Printer N-up Borderline Details of N-up Watermark First Page Only Edit Watermark XY Image Shift Resolution All Raster Use Printer True Type Font Input Option Notify Job End About 5. Making Copies 4 Select MULTI if you do not want the copies sorted, or SORT if you want the copies sorted (press or ) Originals Not sorted Checking and canceling copy jobs in memory overlay). Make sure that COPY STATUS is selected in the display Page 6. Special Functions Broadcasting 6 If you are sending the document to only fax destinations, press twice. Transmission will begin If e-mailrecipients are included in the destinations, press once and go to Step Broadcasting using a Group Key 2 Press the appropriate Group Key. If the key contains only fax destinations transmission will begin If the key contains e-mailaddresses Storing destinations in Group Keys until PROGRAM/GROUP MODE is selected in the display select GROUP ENTRY MODE Page 10 Return to Step 5 to program another Group Key, or press repeatedly until you return to the date and time display Confidential Operations If the receiving machine doesn’t have multiple mailboxes, go directly to Step 6 Dial the receiving machine using one of the following methods: Confidential reception Programming the confidential passcode overlay if it is down) and then until CONFIDENTIAL CODE SET is selected in the display 4 Enter a 4-digitpasscode for the mailbox with the numeric keys Clearing a passcode until CONFIDENTIAL CODE CLEAR is selected in the display Enter the 2-digitnumber that identifies the mailbox you want to clear Enter the 4-digitpasscode of the mailbox with the numeric keys Printing out received documents until CONFIDENTIAL DATA PRINT is selected in the display Enter your mailbox number Enter your confidential passcode Polling Press ENTER . Reception will begin Serial Polling using a Group Key Being polled (Memory polling) 2 Make sure the reception mode is set to AUTO (see page 67) 3 Press MENU and then until MEMORY POLL MODE is selected in the display 5 Make sure that “SET” is selected in the display and then press ENTER Clearing a document select “CLEAR” twice to clear the documents Polling Security Turning Polling Security on and off Storing and clearing fax numbers for polling permission until PASSCODE SETTING is selected . Make sure that “SET” is Page Timer Operations Transmission (SEND MODE) Select the destinations using any of the following methods: Press RESOLUTION and/or CONTRAST to adjust the resolution and contrast if desired, and then press ENTER Page Serial Polling 8 Dial the machines to be polled using one or more of the following methods: Canceling a timer operation overlay if it is down) and then or to select “CLEAR“ 3 Enter the 2-digitnumber assigned to the operation 5 Press repeatedly until you return to the date and time display Batch Transmission 2 Press the appropriate Batch Key Canceling a document stored for batch transmission 1 Press the Batch Key in which the document you want to clear has been stored 2 Enter the 3-digitmessage number assigned to the document Entering and Using Programs Page Page Page 14 Dial the machine to be polled using one of the following methods: 16 Press repeatedly until you return to the date and time display 14 Dial the machines to be polled using one or more of the following methods: 14 Select the destinations using any of the following methods: Batch transmission Being Polled (Memory polling) Clearing a Program Key Page Using a Program Key 2 Press the appropriate Program Key Canceling a programmed timer operation 1 Press the Program Key Duplex Scanning for Two-sidedDocuments Print Hold Turning on the Print Hold function Printing received faxes Press the numeric keys to enter the Print Hold code Clearing the Print Hold code Department Control Make sure that “SET” is selected and then press ENTER (To clear a Department Code, select CLEAR and then press ENTER .) 5 Programming: Enter a 2-digitnumber from “01” to “99” with the numeric Clearing: Enter the Department Code that you wish to clear, and go to Step 8 Press the letter entry keys to enter a name for the Department Code Accessing the machine Blocking Reception of Unwanted Faxes Page Telephone Billing Page Distinctive Ring Press repeatedly to return to the date and time display Selections in Canada 7. Optional Settings Optional Settings Setting 01: DEFAULT FAX RESOLUTION Setting 02: NUMBER OF RINGS AUTO RECEPTION Setting 03: NUMBER OF RINGS MANUAL RECEPTION Setting 04: AUTO LISTING Setting 05: TRANSACTION REPORT PRINT SELECTION Setting 06: RECALL TIMES Setting 07: RECALL INTERVAL Setting 08: SECURITY SELECTION Setting 09: ERROR CORRECTION MODE (ECM) Setting 10: AUTO COVER SHEET Setting 11: FAX SCANNING WIDTH Setting 12: COPY SCANNING Setting 13: COPY CUT-OFF Setting 14: RECEIVE REDUCE Setting 15: IMAGE MEMORY PRINT Setting 16: CASSETTE SELECTION Note Setting 17: RETRANSMISSION TIMES Setting 18: RETRANSMISSION INTERVAL Setting 19: POWER SAVE MODE Setting 20: ANTI-JUNKFAX Setting 21: ALARM VOLUME Setting 22: DIAL MODE Setting 23: QUICK ON-LINE Setting 24: MULTI TTI Setting 25: BEEP LENGTH Setting 26: TELEPHONE BILLING CODE Setting 27: DEPARTMENT CODE DIGITS Setting 28: DISTINCTIVE RING Setting 29: VERIFICATION STAMP Setting 30: DEFAULT COPY RESOLUTION Setting 31: SEPARATE MODE Setting 32: BACKLIGHT SETTING Setting 37: FAX TRANSFER Setting 38: PRINT HOLD 8. Printing Lists and Reports Activity Report (List 01) Explanation of headings SENDER RECEIVER TX/RX TIME Timer List (List 02) Destination List (List 03) Passcode List (List 04) Optional Setting List (List 05) Program and Group List (List 06) Batch Transmission List (List 07) Department Usage List (List 08) Fax Transfer List (List 12) Transaction Report Printing the Scan/Print Counter List Clearing the scan/print counts to select COUNTER CLEAR SCAN/PRINT COUNTER CLEAR 9. Maintenance Cleaning the Scanning Glass and Rollers The Housing Replacing the Verification Stamp 10. Troubleshooting Problems and Solutions Page Page Page ON LINE Page Page Messages and Signals Page Error Code Description of the Error Clearing Paper Jams Clearing jammed printing paper 1 Press the green release and open the print compartment cover 2 Remove the toner cartridge and place it on a sheet of paper 3 Remove the drum cartridge 4 Remove the jammed paper Page FCC Regulatory Information Page Page Page QUICK REFERENCE GUIDE GUÍA DE REFERENCIA RÁPIDA GUIDE DE RÉFÉRENCE RAPIDE Index Page Page Page Page Page FOR YOUR RECORDS