Before You Call For Service…

Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Surface units will not	Improper cookware	• Use pans which are flat and match the diameter of
maintain a rolling boil	being used.	the surface unit selected.
or cooking is not
fast enough

Surface units do	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
not work properly	blown or the circuit breaker
	tripped.

	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.

Tiny scratches (may	Incorrect cleaning	• Use recommended cleaning procedures.
appear as cracks)	methods being used.
or abrasions on radiant
or abrasions on radiant	Cookware with rough bottoms	• Be sure cookware bottoms and cookware are clean
cooktop glass surface	Cookware with rough bottoms	• Be sure cookware bottoms and cookware are clean
cooktop glass surface	being used or coarse particles	before use. Use cookware with smooth bottoms. Tiny
	being used or coarse particles	before use. Use cookware with smooth bottoms. Tiny
	(salt or sand) were between	scratches are not removable but will become less
	the cookware and the surface	visible in time as a result of cleaning.
	of the cooktop.

	Cookware has been slid
	across the cooktop surface.

Areas of discoloration	Improper cookware	• Marks from aluminum and copper pans as well as
on the cooktop	being used.	mineral deposits from water or food can be removed
		with the cleaning cream.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a white glass cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.

Plastic melted	Hot cooktop came into	• See the Special Care information in the Cleaning the
to the surface	contact with plastic placed	glass cooktop section.
	on the hot cooktop.

Pitting of the cooktop	Hot sugar mixture spilled	• Call a qualified technician for replacement.
	on the cooktop.

Frequent cycling	Improper cookware	• Use only flat cookware to minimize cycling.
off and on of	being used.
surface units

Oven light does	Light bulb is loose or defective.	• Tighten or replace the bulb.
not work
not work	Switch operating	• Call for service.
	Switch operating	• Call for service.
	light is broken.

Oven will not work	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
	inserted in the electrical outlet.	grounded outlet.

	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit
	breaker tripped.

Oven controls improperly set. • See the Using the oven section.

JB965, JB960, JB940, JBP85 specifications

The Sharp JBP85, JB940, JB960, and JB965 are advanced kitchen appliances designed to elevate cooking experiences with innovative technologies and user-friendly features. These models, part of Sharp's renowned line of countertop convection ovens, combine modern design with efficient functionality, catering to the needs of both amateur cooks and experienced culinary enthusiasts.

The Sharp JBP85 stands out with its versatile cooking capabilities, offering various cooking methods, including baking, broiling, and toasting. Its spacious interior can accommodate a wide range of dishes, making it ideal for family meals or entertaining guests. The model is equipped with a digital control panel that simplifies operation, allowing users to select from pre-programmed settings tailored to specific dishes.

Moving on to the JB940, this model incorporates advanced sensor technology that ensures precise temperature control throughout the cooking process, resulting in consistently perfect meals. With a sleek design and an easy-to-read display, the JB940 not only enhances kitchen aesthetics but also provides a hassle-free cooking experience.

The JB960 takes innovation a step further by integrating Sharp's proprietary Superheated Steam technology. This feature introduces steam into the cooking chamber, helping to retain moisture and nutrients in food while promoting even cooking. The JB960 also includes a range of pre-programmed settings, which allow users to prepare a variety of dishes with just the touch of a button, making it the perfect appliance for busy households.

Lastly, the JB965 offers a combination of modern design and functionality. This model boasts an intuitive interface that allows users to customize cooking times and temperatures for a variety of recipes. Additionally, the JB965 features an energy-saving mode, which reduces power consumption during idle periods, making it an eco-friendly choice.

Each model in the Sharp JBP series is designed with safety in mind, incorporating features such as auto shut-off and cool-touch exteriors to prevent burns and ensure user safety. These models are also designed for easy cleaning, with removable trays and non-stick surfaces that simplify maintenance.

In summary, the Sharp JBP85, JB940, JB960, and JB965 are distinguished by their advanced cooking technologies, user-friendly interfaces, and safety features, making them valuable additions to any modern kitchen. These appliances not only streamline cooking processes but also achieve exceptional culinary results, appealing to a broad spectrum of users.

Sharp JBP85, JB940, JB960, JB965 Before You Call For Service…, Problem Possible Causes What To Do

Models: JB965 JB960 JB940 JBP85