Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do | |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter of | |
maintain a rolling boil |
| being used. | the surface unit selected. | |
or cooking is not |
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fast enough |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. | |
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Tiny scratches (may |
| Incorrect cleaning | • Use recommended cleaning procedures. | |
appear as cracks) |
| methods being used. |
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or abrasions on radiant |
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| Cookware with rough bottoms | • Be sure cookware bottoms and cookware are clean | ||
cooktop glass surface |
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| being used or coarse particles | before use. Use cookware with smooth bottoms. Tiny | ||
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| (salt or sand) were between | scratches are not removable but will become less | |
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| the cookware and the surface | visible in time as a result of cleaning. | |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as | |
on the cooktop |
| being used. | mineral deposits from water or food can be removed | |
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| with the cleaning cream. |
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| Hot surface on a model | • This is normal. The surface may appear discolored | |
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| with a white glass cooktop. | when it is hot. This is temporary and will disappear | |
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| as the glass cools. |
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Plastic melted |
| Hot cooktop came into | • See the Special Care information in the Cleaning the | |
to the surface |
| contact with plastic placed | glass cooktop section. | |
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| on the hot cooktop. |
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Pitting of the cooktop |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
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| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
off and on of |
| being used. |
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surface units |
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Oven light does |
| Light bulb is loose or defective. | • Tighten or replace the bulb. | |
not work |
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| Switch operating | • Call for service. | ||
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| light is broken. |
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Oven will not work |
| Plug on range is not completely | • Make sure electrical plug is plugged into a live, properly | |
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| inserted in the electrical outlet. | grounded outlet. | |
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| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
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| blown or the circuit |
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| breaker tripped. |
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Oven controls improperly set. • See the Using the oven section.
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