Sharp JB960, JBP85, JB940, JB965 Before You Call For Service…, Problem, Possible Causes, What To Do

Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Clock and timer do	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
not work	inserted in the electrical outlet.	grounded outlet.
	A fuse in your home	• Replace the fuse or reset the circuit breaker.
	may be blown or the
	circuit breaker tripped.
	Oven controls improperly set.	• See the Using the clock and timer section.
Oven will not self-clean	The oven temperature is	• Allow the range to cool to room temperature and
	too high to set a self-clean	reset the controls.
	operation.
	Oven controls improperly set.	• See the Using the self-cleaning oven section.
	The probe is plugged into	• Remove the probe from the oven.
	the outlet in the oven.
	(on some models)
“Crackling” or	This is the sound of the	• This is normal.
“popping” sound	metal heating and cooling
	during both the cooking and
	cleaning functions.
Excessive smoking	Excessive soil.	• Touch the CLEAR/OFF pad. Open the windows to
during a clean cycle		rid the room of smoke. Wait until the LOCKED DOOR
		light goes off. Wipe up the excess soil and reset the
		clean cycle.
Oven door will not	Oven too hot.	• Allow the oven to cool below locking temperature.
open after a clean cycle
Oven not clean after a	Oven controls not properly set.	• See the Using the self-cleaning oven section.
clean cycle
	Oven was heavily soiled.	• Clean up heavy spillovers before starting the clean
		cycle. Heavily soiled ovens may need to self-clean
		again or for a longer period of time.
“LOCK DOOR” flashes	The self-clean cycle has been	• Close the oven door.
in the display	selected but the door is not
	closed.
LOCKED DOOR light	The oven door is locked	• Touch the CLEAR/OFF pad. Allow the oven to cool.
is on when you want	because the temperature
to cook	inside the oven has not
	dropped below the
	locking temperature.
“F—and a number	You have a function error code. • Touch the CLEAR/OFF pad. Put the oven back into
or letter” flash		operation.
in the display
	If the function code repeats.	• Disconnect all power to the range for at least 30

seconds and then reconnect power. If the function error code repeats, call for service.

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