TROUBLESHOOTING
Canceling an operation and redoing settings
To change a setting or cancel printing, follow these steps:
| To restore all settings to the default settings |
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| To cancel a job |
| Tap the [CA] key. |
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| Delete the job waiting in the [Job Management] screen. |
| To cancel printing or transmission |
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| To redo entry of a numeric value |
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| Tap the [Cancel Print] or [Sending Canceled] key, or delete the job being executed in the |
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| Tap the [C] key. |
| [Job Management] screen. |
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When a problem occurs
If a problem occurs while using the machine, check the following:
Only problems that occur frequently are described here. For other problems, refer to Troubleshooting in the User’s Guide.
Some or all functions cannot be used
Have functions been dis- Some functions may have been disabled in the setting mode. abled by the administra- Check with your administrator.
tor?When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Colours are off |
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Did you perform [Regis- | Ask your administrator to perform [Registration Adjustment]. |
tration Adjustment]? | => “Setting mode (administrator)” → [System Settings] → |
| [Device Control] → [Registration Adjustment “Execute”] button. |
| If the colour tones are off, perform [Auto Colour Calibration] after |
| finishing registration adjustment. (If the colours are still off after |
| calibration, repeating calibration may improve the results.) |
| Copy mode: |
| => “Setting mode (administrator)” → [System Settings] → |
| [Copy Settings] → [Colour Adjust] → [Auto Colour Calibration]. |
| Printer mode: |
| => “Setting mode (administrator)” → [System Settings] → |
| [Printer Settings] → [Auto Colour Calibration]. |
Auto selection of colour mode does not take place correctly
Are you scanning one | When Black & White cannot be selected: | |
of the following types of | • | Are there colors or colouring in the paper? |
originals? | When Colour cannot be selected: | |
| • | Is the colour in the original very light? |
| • | Is the colour in the original very dark, almost black? |
| • | Is only a very small area of the original coloured? |
| In this event, specify the colour mode manually. | |
Line appear in the scanned image
Are the scanning areas Clean the scanning areas of the document glass or automatic of the document glass document feeder.
or automatic document feeder dirty?
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