Troubleshooting, General Problems | Sharp SGH-I627 specification

Section 15: Troubleshooting

Review the following problems and descriptions to assist in troubleshooting your device.

General Problems

To perform a manual Hard Reset, power off the device.

Important!: Caution, if you perform a manual Hard Reset, the storage and setting is also initialized.

Problem	Description Solution

“InvalidormissingSIMcard.	Check that the SIM card was correctly
You can still make	installed.
emergency calls if your
service providersupports it”
displays

“No network coverage,” “Error unable to connect. No network coverage.” or “Message sending failed” displays

•The network connection was lost. You may be in a weak signal area (in a tunnel or surrounded by buildings).

Move and try again.

•You are trying to access an option without a subscription. Contact the service provider for further details.

Troubleshooting 113

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Sharp SGH-I627 user manual Troubleshooting, General Problems, To perform a manual Hard Reset, power off the device

Contents

SGH-i627 Series Headquarters Intellectual Property Open Source Software Disclaimer of Warranties Exclusion of Liability Table of Contents Messaging, Internet, and Instant Messenger 106 105107 108 Installing the SIM Card Removing the BatteryLift the battery from the bottom up and out of the phone Getting Started Removing the SIM Card Installing the Battery Charging a Battery Low Battery Indicator Powering On or Off the PhoneHome Screen Home Screen Options Start Menu Style Basics Understanding Your PhoneFront View of Your Phone Home Screen Keys Right Soft key to ignore. If you press the Right Rear View of Your Phone Backlight When Keypad is LockedBacklight To lock your keypad use the following steps Display Layout Wireless is turned offStatus Bar Following icons display Quick Launcher/Sliding Panel Displays when the Vibrate profile is activated Launches Voicemail Soft Keys Accessing Information from the Home Screen Setting the Home Screen PropertiesCustomizing the Home Screen Press or to return to the Home screen Start menu screen Switching between programsEntering text Opening programs or folders Vanity Dialing Press the Done soft key to save your settingsPress Tip To delete a character, press the key Regional settings Power SettingsMore... Regional Settings and press the key Date and Time settings More... Accessibility and press the key AccessibilityChecking the Memory Changing the Sound Profile Error Reporting Setting Security SettingsPress the Menu soft key and select Edit Owner Information Locking the Phone Security Enable SIM Lock and press the keySecurity Device Lock and press the key Locking the SIM Card Key Settings Security Enable SIM PIN and press the keyMenu Shortcut Settings Changing PIN2 Using an Optional microSD Memory Card Video Share SettingsOn the Home screen, use one of the following ways Press the Done soft key to save the option From the phone Removing the microSD memory cardAdding and removing programs Correct Incorrect Adding a Program Directly from the Internet Adding Programs Using Microsoft ActiveSync To access the Certificates options, on the Home screen Resetting Your PhoneRemoving Programs Managing Certificates Resetting the Phone Power On Using Online HelpResetting the Phone Power Off Changing the Reset Password Synchronization Installing Microsoft ActiveSyncFollow the instructions on the screen Synchronization Connecting Your Phone to a Computer Customizing Connection SettingsConnecting with a PC data cable Change the connection settings Synchronizing Information Connecting via BluetoothKey Shows types of files To synchronize Synchronization Changing PC Settings Customizing Synchronization SettingsPress the Menu Settings Setting Server Synchronization Changing the Synchronization Schedule Windows Mobile Device Center 6 for Windows Vista Microsoft Office System Requirements You can make a phone call using the number keypad Using the Dialing ScreenCall Functions Turning the Phone Functions On and Off Code Press to make a call Advanced Calling FeaturesMaking a call from Contacts Making a call from Speed Dial Options During a Call Answering or Ignoring a CallMaking an International Call Making an Emergency Call Using In-call options Call-related featuresContacts opens the contact list Checking your voicemail Managing the Speed Dial list Viewing call timersManaging your Call History History and press the key. a list of all calls displays Available setting options Accessing the Phone setting optionsCustomizing Your Phone Functions Phone number Check your phone number Cancel Exit the Networks menu Voice CommandService Dialing Numbers Voice Calls Video Share Using the Voice Command Initiating and Receiving a Video Share Session More... Video Share and press the key Share a Recorded Video Video Share In-CallPress the Select soft key to connect to Video Share FN Key Settings Menu NavigationMenu Navigation Calibrate the Joy Stick Key Shortcut Alarms OrganizerCalculator To open D-Day DayCreating a D-Day counter Editing D-Day categories DioOCR Automatic capture On or OffSave taken image On or Off Search Smart ConverterOn the Home screen, press the Start Organizer Search Tasks Stopwatch Voice Notes Tip Calculator World Clock Deleting a voice noteRepresented on a world map then select the clock you want Contacts Contacts & CalendarCreate a Contact Card Menu options Calendar Select ContactsNew Appointment Agenda View OptionsFollowing options are available for the calendar Messaging Messaging, Internet, and Instant MessengerWorking with SMS or MMS Messages Creating and Sending an SMS Message Messages and press the key Cancel Message cancels sending the messageMessage press Edit Item allows you to edit the selected item Drafts stores unsent draft messages Folders allows you to access other foldersSent Items stores the messages that were sent SMS message MMS message Select the message you want to view Working with E-mail Messages Configuring MMS SettingsSize You can select the maximum message size Reject Unknown Sender Reject messages from unknown senders Creating an E-mail Account Connecting Directly to an E-mail ServerSynchronizing e-mail messages During synchronization Creating and sending an e-mail message Move the Navigation key Down and enter the message text Viewing E-mail MessagesTo open the message folders To view an e-mail message Internet Explorer Send/Receive sends or receives the e-mail messagesSelect Use signature with this account Connecting to a Website Using the Favorites listNavigating the Internet Explorer Opening a Link Through the Favorites List Instant MessagingManaging Favorites Categories Changing Explorer options Messaging, Internet, and Instant Messenger Adobe Flash Lite ApplicationsCall History Key Press the Menu soft key for the following options Camera Setting camera optionsFor more information, see Managing your Call History on Taking photos Text adjusts settings best suited for text Using the keypad shortcutsSports adjusts settings best suited for moving objects Setting camcorder options Viewing photosRecording video clips File Explorer EBayPlaying video clips Signing on eBay Java Accessing filesMobile Banking MobiTV Viewer and press the key MobiTV and press the key Photo Slides Using options in a document viewViewing a document Photos RSS Reader To open RSS ReaderExporting or importing channels Speed Dial Changing RSS reader settingsTask Manager To open Task Manager WikiMobile You can access Office Mobile using the following procedureOffice Mobile To Start WikiMobile Press the key. The folder options display My-Cast WeatherTo Start My-Cast Weather My-Cast Weather and press the key Press the Exit soft key to exit the application Internet Sharing Applications Bluetooth mode Beaming with BluetoothSetting Bluetooth profiles Getting Connected Using the device options Receiving data with BluetoothSending data with Bluetooth Connecting to the Internet or your network Connecting to a computer via USBConnections USB and press the key Creating a Gprs connection Password Enter your password Creating a VPN connectionCreating a proxy connection Adding a URL exception Setting up data connections Changing the data connection options Shop Tones AT&T MallBrowse Starter Packs Shop Games Shop Graphics Shop MultimediaShop Application MEdia Net Home Shop VideoVideo and press the key Net Home and press the key AT&T Music Accessing AT&T MusicAdding Music to your Handset About DRM, licenses, and protected files Transferring Music from the Digital Music Stores Transferring Music using Windows Media PlayerInsert the microSD card into the handset Download the selected song to your PC Music library Using libraries Copying media files using ActiveSyncConnect your phone to a computer and start synchronization Windows Media and press the key Using Windows Media PlayerProperties displays information about the selected file Press the Menu soft key, and select the Library option Playing Music Transferred to the Handset Using PlaylistsWindows Media and press the Select soft key or the key Highlight My Music and press the key My Music My Videos My TV My Playlists Now Playing Setting up the Windows Media Player Sync OptionsRemove from Library and press the key Select My Music All Music and press the key Sync From the popup dialog, click Yes to begin the setup process Using MusicID Synching Music via Windows Media PlayerFor the purpose of this section, select Artist Using Manage ID’s Using ID songMusicID and press the key Following options display MusicID and press the key XM Radio Getting Help with MusicIDExiting from the MusicID Application Music Videos Streaming a Music ChannelMusic Video Viewing a Video Clip Music Apps Music CommunityMusic Sync To Start Music Sync To change your Music Sync settings, from the Music Sync Music Sync SettingsFollowing options are available 103 104 About Shows copyright, trademark, and version information Library Media Clip Options Using the Video Categories PropertiesAbout My Purchases Customizing CVUpdating the Favorites List Adding a Video Alert Setting up Parental Control Configuring the FiltersParental Controls Highlight the Contents Filter or Purchase Blocker option AT&T GPS Launching AT&T NavigatorAfter reading the Warning screen, press the Go soft key 110 Using the Navigator Highlight Yes and press the key for a brief tourPress to return to the Home screen Obtaining Driving Directions Using a Physical AddressFollow both the onscreen and audio directions Provide a more detailed search. Press to complete Troubleshooting General ProblemsTo perform a manual Hard Reset, power off the device Phone finds the network TimeHome screen Enter the PIN PIN check feature was Call Problems Troubleshooting Power and Charging Problems Program Problems Select Turn Off Bluetooth Formats Bluetooth stereo headsetMeters Make sure that ActiveSync is Health and Safety Information Health and Safety InformationExposure to Radio Frequency RF Signals 122 UL Certified Travel Adapter Samsung Mobile Products and RecyclingGSM PCS Consumer Information on Wireless Phones Do wireless phones pose a health hazard?124 What is FDAs role concerning the safety of wireless phones? National Telecommunications and Information Administration125 126 What are the results of the research done already? 127 128 What about children using wireless phones? 129 Road SafetyPage 131 Responsible Listening 132 American Academy of Audiology Operating Environment National Institute for Occupational Safety and Health NioshImplantable Medical Devices Persons who have such devices 134 For more information see Other Medical Devices HAC/Wi-Fi LanguageVehicles 135 Potentially Explosive Environments Emergency CallsPosted Facilities Restricting Childrens access to your Phone Other Important Safety InformationFCC Notice and Cautions FCC Notice Understanding the Power Save Feature Getting the Most Out of Your Signal ReceptionProduct Performance Understanding How Your Phone Operates Battery Standby and Talk Time Availability of Various Features/Ring TonesBattery Precautions Do not use the phone if the antenna is damaged Care and Maintenance 32 F140 141 Warranty Information Standard Limited WarrantyWhat is Covered and For How Long? 143 What are the Limits on Samsungs WARRANTY/LIABILITY? 144 145 End User License Agreement for Software 146 147 Customer Care Center Klein Rd Plano, TX Precautions for Transfer and DisposalRichardson, Texas Phone 1-800-SAMSUNG 148 149 Index Lock the Keypad Media Clip FN Key SettingsOptions SIM card Voice Command 41 Video clipsVideo Share

Section 15: Troubleshooting

General Problems

To perform a manual Hard Reset, power off the device.

Problem

Description Solution

displays