Shaw SAC-00-094 Troubleshooting, Problem #2 I can’t change channels Try each of the following

11. Troubleshooting

Problem #1: I’m having trouble finding the satellite signal.

Try each of the following:

•The cable can be plugged into any of the 4 available ports on the quad LNB, but must be plugged into the SAT IN port on the Shaw Direct receiver.

•Make sure all cables are secure and re-verify your azimuth, elevation and skew setting for your location. Make sure the mast’s straight section is plumb.

•Adjust the elevation by +1 degree from the setting you recorder earlier and repeat the steps in "Tuning to the Satellite".

•Adjust the elevation by –1 degree from your original setting you recorder earlier and repeat the steps in "Tuning to the Satellite".

•Ensure cables are connected properly at the grounding block.

Problem #2: I can’t change channels.

Try each of the following:

•Power cycle the receiver by unplugging it, waiting for 30 seconds, and plugging it back into the AC outlet. Turn on the receiver and try selecting channel 284 or 299 again with your remote.

•If you are still unable to select 284 or 299, consult with Shaw Direct.

If you still can’t select or acquire signal on 284 or 299 and the digits A4 do not appear in the Satellite Box in the Tune in Satellite Signal screen, call us at 1.888.554.7827to reactivate your system.

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SAC-00-094