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Siemens 3000, 5000, 2000 Uniform Call Distribution (UCD)

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Using Other Team Functions

101

Step by Step

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser-

vice personnel), you belong to a group of users (agents)

to whom calls are distributed.

An incoming call is always assigned to the agent who

has had the longest break without a call.

Logging on and off at the beginning and end of your

shift:

Press the key. The LED lights up.

> :Select and confirm1

:Confirm.

qhde or rhde Enter the code for "Log on" or "Log off".

oTo log on, enter your identification number ("Agent:").

Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

> :Select and confirm1.

> :Confirm.

rhdf or qhdf Enter the code for "Not available" or "Available".

Program/Service

UCD?

[1] ”Different Displays HiPath4000 Environment” ÆPage 119

*401=Log on?

#401=Log off?

Program/Service

UCD?

#402=Not available?

*402=Available?

Contents

Main Before You Begin Important Notes Marks Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Basic operating instructions . . . . . . . . . . . . . . . . . . . .9 Making Calls Basic Functions . . . . . . . . . . . . . . . .14 Making Calls Convenience Functions . . . . . . . . . 33 Saving Functions, Procedures and Appointments.63 Displaying and Assigning Call Charges. . . . . . . . . .71 Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .74 Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .81 Using Other Team Functions . . . . . . . . . . . . . . . . . . .96 Team and Executive/Secretary Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . 103 Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 111 Page Basic operating instructions optiPoint 410 economy/economy plus/standard control panel How to Use these Operating Instruc- tions u or vPress volume controls on the telephone. Screen Displays Accessing Functions ... Interactively > ... Via the Program/Service Menu rd Functions You Can Use Basic and Enhanced Functions Additional Team and Executive/Secretary Functions SLK Functions (optiPoint410 standard only) Using the Telephone Efficiently Page Making Calls Basic Functions Answering Calls Answering a Call With the Handset u or vRaise or lower the volume. Keep pressing the key until Answering a Call with the Speaker (Speakerphone Mode) Switching to Speakerphone Mode Switching to the Handset n and sLift the handset. Continue the call. Open Listening in the Room During a Call Making Calls Off-Hook Dialing o On-Hook Dialing o Redialing a Number Turning the Microphone On and Off qif or rif Enter the code for "on" or "off". Calling a Second Party (Consultation Hold) Switching to the Party on Hold (Toggle) Transferring a Call Call Forwarding Using Variable Call Forwarding Using Call Forwarding No Reply (CFNR) Page Call Forwarding in the Event of a Telephone Malfunction Using Callback Storing a Callback Answering a Callback Checking and Canceling a Saved Callback Page Saving Repertory Dialing Numbers on a Key > o Using Repertory Dialing Keys Telephone Settings Adjusting the Ring Volume Adjusting the Ring Tone Adjusting the Attention Ring Volume Adjusting the Speakerphone to the Room Acoustics Adjusting the Receiving Volume During a Call Adjusting the Display to a Comfortable Read- ing Angle Display backlight Adjusting the display contrast Selecting the Language of Screen Prompts * Making Calls Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague qim > > Using the Speakerphone n qmj or rmj Enter the code for "on" or "off". Answering a Call With a Headset Answering Calls from the Entrance Telephone and Opening the Door n n o qje o * Accepting a Call From an Answering Ma- chine * Dialing/Making Calls En-Bloc Sending / Correcting Numbers o Using a Caller List rlf Page Speed-dial qk o o qmf o * Page Dialing a Number From the Internal Directory Page Dialing from the Telephone Database (LDAP) qih o > u or vScroll to the next or the previous entry. > Using Mailboxes Talking to Your Colleague With a Speaker Call * Talking to Your Colleague with Discreet Calling Automatic Connection Setup (Hotline) Reserve Trunk Assigning a Station Number (Not for U.S.) * Associated Dialing/Dialing Aid * During a Call Using Call Waiting qii Accepting a Waiting Call (Camp-On) t n Preventing and Allowing Call Waiting (Automatic Camp-On) rhmd or qhmd Enter the code for "off" or "on". qlk or rlk Enter code for "tone off" or "tone on". Turning the Call Waiting Tone On and Off * Parking a Call qij d ... mEnter the number of the park slot (0 - 9) and make a note rij d ... mEnter the park slot number you noted earlier. * Placing External Calls on Hold t * qjg o Conducting a Conference Ending a Conference (Initiator Only) Activating Tone Dialing/DTMFSuffix-Dialing qig o * Recording Calls Transferring a Call after a Speaker Call (An- nouncement) in a Group * Trunk Flash * If You Cannot Reach a Destination ... Call Waiting (Camp-On) Busy Override - Joining a Call in Progress qjf Using Night Answer * Saving Functions, Procedures and Appointments Assigning Functions to Keys > Page Page Page Assigning a Procedure (Operating Steps) to a Key Page Appointments Function Saving Appointments * Using Timed Reminders n tLift the handset and replace it again. Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) qji * Displaying Call Charges for Another Telephone (Not for U.S.) Dialing with Call Charge Assignment * Private Sphere/Security Turning Ringer Cutoff On and Off qmk or rmk Enter the code for "on" or "off". qml or rml Enter the code for "on" or "off". Turning Do Not Disturb On and Off Caller ID Suppression Monitoring a Room qll o * Trace Call: Identifying Anonymous Callers (Not for U.S.) qlh * Locking the Telephone to Prevent Unauthorized Use qjj or rjj Enter the code for "on" or "off". o Locking Another Telephone to Prevent Unauthorized Use * Saving Your PIN * Using Other Functions Sending a Message Creating and Sending a Message Displaying and Deleting Messages You Have Sent Answering Messages Leaving an Advisory Message Deleting Advisory Messages Display Number of Waiting Calls and Overload Indication Using Another Telephone Like Your Own for a Call qidl o o * qmhem o Page Fax Details and Message on Answer- ing Machine Resetting Services and Functions (System-Wide Cancellation for a Tele- phone) rd Activating Functions for Ano ther Tele- phone Using System Functions from the Outside (DISA: Direct Inward System Access) * Using functions in ISDN via code dial- ing (keypad dialing) * Controlling Connected Computers or Other Programs and Telephone Data Service) * Communicating with PC Applications over a CSTA Interface Controlling Relays (Not for HiPath 2000) qmd or rmd Enter the code for "on" or "off". e ... hEnter the relay. Sensors (HiPath330 0/3350/3500/3550 Only) Radio Paging (Not for U.S.) Using Other Team Functions Turning Group Call On and Off Page * Accepting a Call for Another Member of Your Team qik Activating and Deactivating a Ringing Group qle > rle * Uniform Call Distribution (UCD) * Team and Executive/Secretary Functions With Trunk Keys Using Trunk Keys Answering Calls With Trunk Keys Making Calls with Trunk Keys o n Using a Trunk Key to Place a Call on Hold and Retrieve It Again t Switching Between Phone Calls on Multiple Trunks MULAP Conference Release Forwarding Calls on Lines * ride o Using DSS Keys Using DSS Keys to Answer Calls n Calling a Team Member Directly Page Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) qidf o ridf o Testi ng th e Telephone Test in g t he Te le ph on e Fu nc ti on s qmhd Checking the Key Assignment * Special Functions in the LAN Leaving a Hunt Group/Group Call Transferring Call Forwarding Using Night Answer Activating and Deactivating a Ringing Group * Controlling Relays (Not for HiPath 2000) Opening the Door Advanced Options for Telephone Operation Entering text via the keypad Different Displays HiPath40 00 Environment Page Labeling, Documentation und Accessories Labeling Key Fields Attaching a Station Number Label Documentation Accessories Fixing Problems Telephone Maintenance Echo Effect Trou bl esh oot ing Responding to Error Messages on the Screen Contacts for Resolving Problems Index A C D E F G H I L M N O P S T U V W Overview of Functions/Codes (Alphabetical) * * * * * * * * * * * * * * * *85* * * * * * * FCC and Industry Canada Compliance FCC Certification and Requirements Page Equipment Attachment Limitations www.siemens.com/hipath