# 9 9 9 9 # A

 

 

Questions&Answers

65

 

 

 

 

 

 

 

Question

Possible causes

Possible solution

 

 

 

Message cannot

Some service providers do not sup-

Check with your service provider.

 

 

 

be sent.

port this service.

 

 

 

 

 

 

Phone number of the service centre

Set service centre (p. 37).

 

 

 

 

is not set or is wrong.

 

 

 

 

 

 

SIM card contract does not support

Contact your service provider.

 

 

 

 

this service.

 

 

 

 

 

 

Service centre overloaded.

Repeat message.

 

 

 

 

Recipient does not have a com-

Check.

 

 

 

 

patible phone.

 

 

 

 

 

EMS pictures &

The destination phone does not sup-

 

 

 

 

 

sounds are not dis-

port the EMS standard.

 

 

 

 

 

played at the destina-

 

 

 

 

 

 

tion phone

 

 

 

 

 

 

PIN error / PIN2 error. Three wrong entries.

Enter the PUK (MASTER PIN) provided

 

 

 

 

with the SIM card according to the instruc-

 

 

 

tions. If the PUK (MASTER PIN) has been

 

 

 

lost, contact your service provider.

 

 

 

Phone code error.

Three wrong entries.

Contact Siemens Service (p. 66).

 

 

 

Service provider code

No authorisation for this service.

Contact your service provider.

 

 

 

error.

 

 

 

 

 

 

Too few/too many

Functions may have been added or

Check with your service provider.

 

 

 

menu entries.

removed by your service provider via

 

 

 

 

 

 

the SIM card.

 

 

 

 

 

Charge counter does

Charge pulse not transmitted.

Contact your service provider.

 

 

 

not work.

 

 

 

 

 

 

Damage

 

 

 

 

 

 

Severe shock.

Remove battery and SIM and insert them again. Do not dismantle phone!

 

 

 

Phone became wet.

Remove battery and SIM card. Dry immediately with cloth, do not heat. Dry con-

 

 

 

nector contacts thoroughly. Stand unit upright in an air current. Do not dismantle

 

 

phone!

 

 

 

 

Reset settings to the factory default (p. 51): *