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| Questions&Answers | 65 | |||
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| Question | Possible causes | Possible solution |
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| Message cannot | Some service providers do not sup- | Check with your service provider. |
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| be sent. | port this service. |
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| Phone number of the service centre | Set service centre (p. 37). |
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| is not set or is wrong. |
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| SIM card contract does not support | Contact your service provider. |
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| this service. |
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| Service centre overloaded. | Repeat message. |
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| Recipient does not have a com- | Check. |
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| patible phone. |
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| EMS pictures & | The destination phone does not sup- |
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| sounds are not dis- | port the EMS standard. |
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| played at the destina- |
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| tion phone |
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| PIN error / PIN2 error. Three wrong entries. | Enter the PUK (MASTER PIN) provided |
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| with the SIM card according to the instruc- | |||
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| tions. If the PUK (MASTER PIN) has been | |||
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| lost, contact your service provider. |
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| Phone code error. | Three wrong entries. | Contact Siemens Service (p. 66). |
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| Service provider code | No authorisation for this service. | Contact your service provider. |
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| error. |
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| Too few/too many | Functions may have been added or | Check with your service provider. |
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| menu entries. | removed by your service provider via |
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| the SIM card. |
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| Charge counter does | Charge pulse not transmitted. | Contact your service provider. |
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| not work. |
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| Damage |
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| Severe shock. | Remove battery and SIM and insert them again. Do not dismantle phone! |
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| Phone became wet. | Remove battery and SIM card. Dry immediately with cloth, do not heat. Dry con- |
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| nector contacts thoroughly. Stand unit upright in an air current. Do not dismantle | ||||
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| phone! |
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Reset settings to the factory default (p. 51): *