48

Questions & Answers

If you have questions regarding the use of your phone, you can contact us at www.my-siemens.com/customercareat any time. In addition to this we have listed some frequently asked questions and answers below.

Problem

Possible causes

Possible solution

Phone cannot

On/Off key not pressed long

Press On/Off key for at least two seconds.

be switched on. enough.

 

 

Flat battery.

Charge battery. Check charging indicator in the dis-

 

 

play.

 

Battery contacts dirty.

Clean contacts.

 

See also below under

 

 

"Charging error"

 

Insufficient

Frequent use of organiser and

Restrict use if necessary.

standby time.

games.

 

 

Display illumination switched on.

Switch off display illumination (page 41).

Charging error

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

(charge icon

 

2) Charge icon appears after approx. 2 hours.

not displayed).

 

3) Charge battery.

 

Temp. out of range

Make sure the ambient temperature is right, wait for a

 

+0 °C to +45 °C.

while, then recharge.

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and device plug socket, clean

 

 

them if necessary, then insert battery again.

 

No mains voltage.

Use different mains power socket, check mains

 

 

voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.

SIM error

SIM card not correctly inserted .

Check that the SIM card is inserted correctly (page 8).

 

SIM card contacts dirty.

Use a dry cloth to clean the SIM card.

 

SIM card with wrong voltage.

Use 3V SIM cards only.

 

SIM card damaged (e.g. broken).

Visually inspect the damage. Have SIM card replaced

 

 

by service provider.