50 | Questions & Answers |
Problem | Possible causes | Possible solution |
Message cannot be | Service provider does not support | Contact your service provider. |
sent. | this service. |
|
| Phone number of the service centre | Set service centre (page 33). |
| is not set or it is wrong. |
|
| SIM card contract does not support | Contact your service provider. |
| this service. |
|
| Service centre too busy. | Repeat message. |
| Recipient does not have a compati- | Check. |
| ble phone. |
|
EMS pictures and | Destination phone does not support |
|
sounds not displayed | the EMS standard. |
|
at destination phone. |
|
|
No Internet access | Incorrect WAP profile set, or wrong | Check settings or ask your service provider |
possible. | or incomplete settings. | if necessary. |
PIN error/ | Three wrong entries. | Enter the PUK (MASTER PIN) supplied |
PIN2 error. |
| with the SIM card according to the instruc- |
|
| tions. If the PUK (MASTER PIN) has been |
|
| lost, please contact your service provider. |
Service provider | No authorisation for this service. | Contact your service provider. |
code error. |
|
|
Too few/too many | Functions may have been added or | Check with your service provider. |
menu entries. | removed by your service provider via |
|
| the SIM card. |
|
Charge counter does | Charge pulse is not transmitted. | Contact your service provider. |
not work. |
|
|
Damage |
|
|
Severe shock. | Remove battery and SIM and insert them again. Do not dismantle the phone! | |
Phone became wet. | Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry | |
| connector contacts thoroughly. Set phone to vertical position in air flow. Do not dis- | |
| mantle the phone! |
|
Reset all settings to factory default (see also page 43): * # 9 9 9 9 # A