Chapter 6: Troubleshooting
Request time out
Then the DNS is not reachable. Check your DNS setting on the ADSL Router.
Problems with Upgrading
The following lists the error messages that you may see during upgrading and the action to take.
Error: All the ADSL LEDs light up and cannot light off as usual.
Possible cause: When users execute firmware upgrade and save settings to the router, the power for the router is lost for some unknown reasons, the normal web page for the router might be damaged. After power on your router, the LEDs might not work normally.
Action: Use the browser to connect to the router for executing image upgrade.
Error Message: Image uploading failed. The selected file contains an illegal image.
Possible cause: The firmware file format is invalid.
Action: Check the file format is correct, otherwise download a firmware file with correct format.
Error Message: Image uploading failed. The system is out of memory.
Possible cause: It may be caused by the lack of memory.
Action: Reboot your ADSL Router and perform the upgrade task again.
Error Message: Image uploading failed. No image file was selected.
Possible cause: You did not select a file correctly.
Action: Download a compatible firmware from the web.
