128 Questions & Answers

Questions & Answers

If you have any questions on the use of your phone, you can contact us at www.siemens-mobile.com/customercarearound the clock. As further help we have listed below some frequently asked questions and answers.

Problem

Possible causes

Possible solution

Phone cannot be

On/Off key not pressed long

Press On/Off key for at least 2 seconds.

switched on.

enough.

 

 

Battery empty.

Charge battery. Check charging indicator in the

 

 

display.

 

Battery contacts dirty.

Clean contacts.

 

See also below under "Charging

 

 

error".

 

Standby time is too

Frequent use of organizer and

Limit use if applicable.

short.

games.

 

 

Fast search activated.

Deactivate speed search (p. 106).

 

Display illumination switched on.

Switch off display illumination (p. 89).

 

Unintentional keystrokes (illumi-

Activate key lock (p. 103).

 

nation!).

 

Charging error

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

(charge icon not dis-

 

2) Charge icon appears after approx. 2 hours.

played).

 

3) Charge battery.

 

Temperature out of range:

Make sure the ambient temperature is right, wait

 

41 °F to 140 °F.

a while, then recharge.

 

Contact problem

Check power supply and connection to the

 

 

phone. Check battery contacts and telephone

 

 

connection socket, clean them if necessary, then

 

 

insert battery again.

 

No mains voltage.

Use different mains power socket, check mains

 

 

voltage.

 

Wrong charger.

Use only Siemens original accessories.

 

Battery faulty.

Replace battery.

 

 

 

SIM error.

SIM card not inserted correctly.

Check that the SIM card is inserted correctly

 

 

(p. 16).

 

Dirty SIM card contacts.

Clean SIM card with a dry cloth.

 

SIM card with wrong voltage.

Use 1.8 or 3 V SIM cards only.

 

SIM card damaged (e.g.broken). Carry out a visual check. Have your service pro-

 

 

vider change the SIM card.