116

Questions & Answers

 

 

 

 

 

 

 

 

 

Problem

 

Possible causes

Possible solution

Text message can-

Service provider does not sup-

Contact your service provider.

 

 

not be sent.

 

port this service.

 

 

 

 

 

The service centre phone

Set service centre (p. 47).

 

 

number has not been set or has

 

 

 

 

 

been set incorrectly.

 

 

 

 

 

SIM card contract does not sup-

Contact your service provider.

 

 

port this service.

 

 

 

 

 

Service centre too busy.

Repeat message.

 

 

Recipient does not have a com-

Check.

 

 

patible phone.

 

 

 

EMS pictures &

Destination phone does not sup-

 

 

 

sounds are not dis-

port the EMS standard.

 

 

 

played at the desti-

 

 

 

 

nation phone.

 

 

 

 

No Internet access

Incorrect WAP profile set, or

Check WAP settings (p. 69) contact your service

 

possible.

 

wrong or incomplete settings.

provider if necessary.

PIN error/

 

Three wrong entries.

Enter the PUK (MASTER PIN) supplied with the

 

PIN2 error.

 

 

SIM card according to the instructions. If the PUK

 

 

 

(MASTER PIN) has been lost, contact your service

 

 

 

provider.

Phone code error.

Three wrong entries.

Contact Siemens Service (p. 117).

 

Service provider

No authorisation for this service. Contact your service provider.

 

Code error.

 

 

 

 

 

Too few/too many

Functions may have been

Check with your service provider.

 

menu entries.

added or deleted by the service

 

 

 

 

 

provider via the SIM card.

 

 

 

No fax possible.

Wrong settings in the PC.

Check settings (p. 88).

 

 

 

No authorisation for this service.

Contact your service provider.

Charge meter does

Charge pulse is not transmitted.

Contact your service provider.

 

not work.

 

 

 

 

 

Damage

 

 

 

 

 

Severe shock.

Remove battery and SIM and re-insert them. Do not dismantle the phone!

 

 

Reset settings to the factory default, p. 84: * # 9 9 9 9 # A