SMC Networks SMC8014 Pinging the EZ Connect Cable Modem Gateway, Good Connection Bad Connection

settings will be erased!

If you still cannot access the Gateway once you have reset it, please contact your cable operator for assistance.

B.4 Pinging the EZ Connect™ Cable Modem Gateway

To verifying Your TCP/IP Connection is configured properly and you are able to access the EZ Connect™ Cable Modem Gateway’s web-based management screens – you can use the ‘Ping’ command in DOS. To access the DOS dialog window please follow the steps below:

1.Click Start, then choose Run

2.Windows 98/Me users type “command” and click the [OK] button. Windows 2000/XP users type “cmd” and click the [OK] button.

3.At the prompt, type: ping 10.1.10.1

After you click [enter] to execute the PING command you will get some information back, below is an outline of the possible return messages:

Good Connection

Bad Connection

There may be something wrong in your installation procedure. Check the following items in sequence:

1.Is the Ethernet cable correctly connected between the Gateway and the computer?

2.The LAN LED on the Gateway and the Link LED of the network card on your computer must be on.

3.Is TCP/IP properly configured on your computer?

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