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Appendix A: Troubleshooting

Frequently Asked Questions

Q. What’s the speed of Turbo HomePlug operating over a standard home power line
network?
A. Turbo HomePlug operates up to 85 Mbps bandwidth over a standard home power line
network.
Q. What’s the Estimated Range of HomePlug?
A. Approximately 300 meters in wall power lines (one household).
Q. Will HomePlug work in any home?
A. Any home with copper wiring built-in but on some of the older houses built before
1950 with older wiring, it may not work.
Q. Will HomePlug signal pass through circuit breakers?
A. Yes, HomePlug signal will have no problem passing through circuit breakers but not
through power transformers.
Q. Does Homeplug work with AC input of 100 – 240V?
A. Yes, HomePlug works with AC input of 100 – 240V.
Q. Does HomePlug cause any interference with other my other home networking device?
A. No, HomePlug operates in a different frequency band then other power line control
devices and can co-exist with technologies as X-10, CEBus, and LONworks.
Q. Can my neighbor receive my HomePlug signal?
A. It is possible for your neighbor receive your HomePlug signal between two adjacent
homes. To prevent this happen, please enable the 56-bit DES security encryption on
your HomePlug Device. To do that, you must run the HomePlug Configuration Utility on
each Homeplug device in your power line network. This will only allow computers with
the same security password to be able to receive information.
Q. How do I find out what’s my current speed and my signal strength of my HomePlug
device?
A. You can find this information by using HomePlug Configuration Utility.
Q. One of the Powerline LEDs doesn’t light up after I plug the HomePlug directly into a
wall outlet?
A. Test that wall outlet with other electrical devices first to make sure the wall outlet is
working properly. Then plug your HomePlug device again. If the same problem happens
again, plug both HomePlug units into adjacent sockets and see if the LEDs light up.
Q. The Ethernet LED doesn’t light up on my HomePlug Turbo Ethernet Adapter?
A. If the Ethernet LED doesn’t light on your HomePlug Turbo Ethernet Adapter, it’s most
likely because the Ethernet port of the HomePlug does not detect a LAN connection.
Check your Ethernet adapter on your computer and make sure its enable and working
properly. Also, check to see if the Ethernet cable is the correct type, connected, and
working properly.