12 | Sonos ZonePlayer ZP80 Setup Guide |
Basic Troubleshooting
Warning: Under no circumstances should the product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate the warranty. Please contact the Sonos Customer Service Center to locate an authorized repair center in your area. Do not open the system as there is a risk of electric shock.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or you are not sure how to proceed, please contact the Sonos Customer Service Center and we’ll be happy to help.
•Web site
Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse our Frequently Asked Questions (FAQ) pages, or request assistance.
•Telephone
Visit our Web site at www.sonos.com/support and click Phone Support to find the correct telephone number for your country.
ZonePlayer not detected during setup
A network problem may be preventing the ZonePlayer from associating with the Desktop Controller software. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or wire the ZonePlayer temporarily to see if the problem is related to wireless interference.
If you encounter this message when installing the first wired ZonePlayer, you can try the steps below to resolve this issue:
1.Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves the problem, then you should configure your firewall to work with the Sonos music system. You can go to our Website at http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try step 2.
