Sony 3-700-727-12(1) Troubleshooting

Troubleshooting

If you experience trouble with the camera, try the following solutions.

1Check the items on pages 112 to 121.

If a code such as “C/E:ss:ss” appears on the screen, see page 122.

2Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3Initialize the settings (page 75).

4Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory, Music files may be checked.

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

Troubleshooting

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Contents

DSC-T500 “Instruction Manual” and the “Cyber-shot Step-up Guide” Notes on using the camera Notes on using the camera Note when playing movies on other devices The images used in this Handbook Table of contents Basic Operations Using the shooting functions Using the viewing functions Customizing the settings Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Basic techniques for better images Focus Basic techniques for better images Hints for preventing blur Camera shake Subject blur Exposure Adjusting the light intensity Exposure Color On the effects of lighting Quality On “image quality” and “image size” Page Flash On using the flash Identifying parts Identifying parts Multi-outputstand Indicators on the screen Indicators on the screen 0/3 F3.5 ISO400 +2.0EV When playing back still images When playing back movies 8/8 VOL 0:00:12 9:30 AM Operating the touch panel Changing the screen display Changing the screen display [Display Histogram] [LCD Brightness] Using the internal memory On image data stored in the internal memory Shooting still images Shooting still images 4 Shoot with the shutter button If you shoot a still image of a subject that is difficult to focus on W/T Using the zoom Changing the image size Using the self-timer Flash (Selecting a flash mode for still images) Macro/Close focus enabled (Shooting close-up) Shooting movies Shooting movies Macro (Shooting close-up) Viewing images Viewing images To view an enlarged image (playback zoom) To view an index screen (Image Index) To playback the slideshow To adjust the volume of the music To view files using continuous playback To view the next file during continuous playback To view the previous file during continuous playback Deleting images Learning the various functions – HOME/Menu Using the HOME screen HOME items Using the menu items Menu items Menu items Viewing menu (page 58) Switching the shooting mode Shooting images according to the scene mode Shooting images according to the scene mode Modes for movies Functions you can use in Scene Selection Shooting images (Program Auto mode) Shooting images (Program Auto mode) Page Page ISO: Selecting a luminous sensitivity Page Shooting menu Shooting menu White Balance: Adjusting the color tones Page Color Mode: Changing the vividness of the image or adding special effects Flash Level: Adjusting the amount of flash light Red Eye Reduction: Setting the Red Eye Reduction function Face Detection: Detecting the face of subject SteadyShot: Selecting the anti-blurmode Setup: Selecting the shooting settings Viewing menu Viewing menu functions viewing the Using (Multi-PurposeResize): Changing the image size according to usage (Wide Zoom Display): Displaying still images in 16:9 (Slideshow): Playing back images in succession along with effects and music Page (Delete): Deleting images To delete an image To select and delete multiple images To delete all images in the folder (Protect): Preventing accidental erasure To protect an image To select and protect multiple images To select all images in the folder To cancel the protection : Adding a Print order mark (Print): Printing images using a printer (Rotate): Rotating a still image (Select Folder): Selecting the folder for viewing images To cancel selecting the folder (Volume Settings): Adjusting the volume Customizing the Manage Memory feature and the Settings Manage Memory Manage Memory To cancel the folder creation Change REC.Folder To cancel changing the recording folder Copy To cancel copying Memory Tool — Internal Memory Tool Settings Settings Initialize To cancel initializing Calibration USB Connect CTRL FOR HDMI Video Out TV TYPE Shooting Settings — Shooting Settings AF Illuminator Grid Line SettingsFor details on the operation 1 page AF Mode Digital Zoom Auto Orientation Auto Review Clock Settings Clock Settings To cancel the clock setting Language Setting Language Setting Viewing images on a TV Viewing images by connecting the camera to a TV with the supplied AV cable Viewing an image by connecting the camera to an HD TV On “PhotoTV HD” Controlling the camera while outputting to a TV Operating the MENU items Using “BRAVIA” Sync On TV color systems NTSC system PAL system PAL-Msystem PAL-Nsystem Enjoying your Windows computer Enjoying your Windows computer Recommended computer environment Recommended environment for copying images OS (pre-installed): Microsoft Windows USB jack: Installing the software (supplied) Installing the software (supplied) On the “Picture Motion Browser” (supplied) “Picture Motion Browser” overview Starting and exiting the “Picture Motion Browser” Starting the “PMB Guide” Copying images to your computer using the “Picture Motion Browser” Preparing the camera and the computer Connecting the camera to your computer Copying images to a computer Viewing images on your computer To delete the USB connection Image file storage destinations and file names Example: viewing folders on Windows Vista Copying images to your computer without “Picture Motion Browser” – Windows Vista/XP Copying images to your computer without “Picture Motion Browser” 4 Double-click[DCIM] For Windows 2 Copy the image file to the “Memory Stick Duo” folder in the following order Using the “Music Transfer” (supplied) Adding/Changing Music using “Music Transfer” Using your Macintosh computer Copying and viewing images on acomputer Technical Support Viewing “Cyber-shot Step-upGuide” Viewing on Windows Viewing on Macintosh How to print still images Printing images directly using a PictBridge compliant printer Stage 1: Preparing the camera Stage 2: Connecting the camera to the printer Stage 3: Selecting images you want to print Stage 4: Printing Stage 5: Completing the printing Printing at a shop Marking a selected image Selecting and marking the images Troubleshooting Battery pack and power Shooting still images/movies Zoom does not work The flash does not work Fuzzy white circular spots appear in images shot using the flash The close-upshoot function (Macro/Close focus enabled) does not work The date and time are not displayed on the LCD screen The screen is too dark or too bright The image is too dark The image is too bright The image colors are not correct Vertical streaks appear when you are shooting a very bright subject Viewing images Deleting Computers “Memory Stick Duo” Internal memory Printing PictBridge compliant printer Touch panel Others Warning indicators and messages Self-diagnosisdisplay Messages Warning indicators and messages Cannot access Memory Stick Access denied Error formatting Memory Stick Error formatting internal memory Memory Stick locked No memory space on internal memory No red-eyedetected (Vibration warning indicator) 1280×720 is not available Zoom disabled Maximum number of images already selected Operation cannot be executed in unsupported files Using the camera abroad — Power sources On the “Memory Stick Duo” On the “Memory Stick Duo” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) Notes on using “Memory Stick Micro” (not supplied) On the battery pack On the battery charger Index Page Page Notes on the License


Battery pack and power	112	Internal memory	119


Shooting still images/movies	113	Printing	119


Viewing images	116	PictBridge compliant printer	120


Deleting	117	Touch panel	121


Computers	117	Others	121


“Memory Stick Duo”	118