Media Server Troubleshooting | Sony 46EX620, 55EX620, 46EX621

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Media Server Troubleshooting

The TV checks if the server is being correctly recognized when you cannot connect it to your home network. If the diagnostic results indicate a failure, check possible causes, and network connections and settings.

Press HOME, then select → [Network] → [Home Network Setup] → [Media Server Troubleshooting].

The diagnostic result list appears when the server diagnostic is complete.

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Copyright 2011 Sony Corporation

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Sony 46EX620, 55EX620, 46EX621, 40EX621 manual Media Server Troubleshooting

Contents

KDL-55EX621/55EX620/46EX621/46EX620/40EX621/40EX620 Manual online How to Use i-Manual Indicators on the i-Manual screen Bravia TV Features Bravia TV Features Watching TV Twin Picture P&P Settings/Home Menu Settings Using Other Equipment/Internet Parts Description Remote ControlTV Controls and Indicators Terminals Troubleshooting Troubleshooting How to Use Bookmarks Bookmarks Picture/Display Remote Control ButtonsPrograms/Broadcasts/Channels Sound Other Top Page i-Manual online map Using Other Equipment/Internet Top Upper Middle Lower Bottom Licensing Information Page Copyright 2011 Sony Corporation Overhead view Side view 20 ft Presence SensorPresence Sensor detection range Copyright 2011 Sony Corporation Internet Video Seeking forward/backward in video contentBravia Internet Video Control indications Wireless LAN Ready Connecting to your wireless LAN Type 3 Secured network using Ssid and security key Type 1 Secured network using the WPS buttonType 2 Secured network using the PIN code Type 4 Unsecured network using only Ssid Available Bravia Sync operations Bravia Sync with Control for HdmiActivating Control for Hdmi Bravia Sync BD/DVD player Sync Menu Controlling Bravia Sync-compatible equipmentSync Menu Return to TV Skype Ready About the status icons in the Home Menu How to use Skype on your TVUsing Skype while watching TV Making a call From your Skype contact list Using the call history listReceiving a call Dialing a phone number Features/options Menu bar Music Search/Video Search TrackID/Music Search/Video SearchTrackID TrackID Managing Bookmarks Number of Bookmarks is exceeded Rovi On Screen Guide Guide Organizing the program listings My TV Favorites Managing Favorites Wide Wide ModeChanging the wide mode from 43 original source Captions Changing the wide mode from 169 original sourceChanging the wide screen mode for PC Timing 800 x Normal Full Copyright 2011 Sony Corporation Picture Mode Photos/Music/Videos Twin Picture PIP Moving the inset window Twin Picture P&P Changing the picture size Categories in the Home Menu Tip on how to configure your TV settingsAbout the Home Menu Home Qriocity Internet ContentApplications Media Picture & Display Sound Preferences Manual Channels & Inputs Network Setup Software Update Product Support Component video connection VCR/DVD PlayerHdmi connection Composite connection Input Viewing pictures from connected equipmentVCR/DVD player Composite video/audio cable Not supplied Audio cable connection Audio SystemOptical audio connection Audio system Optical audio cable not supplied Audio system Audio cable not supplied Compatible USB devices/formats USB Device e.g. Digital CameraPlaying photos/music/videos USB Storage Device USB cable not supplied Copyright 2011 Sony Corporation Picture Frame Hdmi Equipment Bravia Sync with Control for Hdmi Internet/Wireless LAN Media Server Troubleshooting Home Network Media Remote PC input signal reference chart Sub 15 cable not supplied Audio cable not supplied Copyright 2011 Sony Corporation Manual PowerTop BD/DVD operating buttons Play a disc at normal speed. Stop playback Scene UpperNetflix Qriocity Middle Options ReturnDisplay CC/SUBTITLE LowerColor buttons Copyright 2011 Sony Corporation Muting BottomVOL + CH + Copyright 2011 Sony Corporation Front CH +/- Channel +/- VolumeRight Input select Copyright 2011 Sony Corporation Digital Audio OUT Optical RearLAN CABLE/ANTENNA Hdmi in 1/3/4 USB Hdmi Audio OUT Dotted lines or stripes appear Picture Symptoms GeneralPicture quality is not as good as viewed at the store Screen alternates between dark and bright Black box on screen Wide Mode changes automaticallySuddenly the picture becomes small Black bands appear at the edges of the screen Picture Symptoms TV Program Photo images appear small on the screen Only snow noise or black picture appears on the screenNoisy picture Photo images or folders take time to display Poor picture quality on PC input Picture Symptoms Connected EquipmentNo picture from some video sources Audio noise Sound SymptomsNo sound but good picture No audio or low audio with home theater system Wireless Network Connection Symptoms May be affected for the following reasons Poor picture on Bravia Internet Video Internet Video SymptomsGood picture quality but no sound on Internet video content Small picture on Bravia Internet Video Internet Widget Symptoms Widgets are inaccessible Home Network Dlna Symptoms Your TV cannot connect to the server Copyright 2011 Sony Corporation Other Symptoms Copyright 2011 Sony Corporation Removing Bookmarks How to Use BookmarksAccessing bookmarked pages Parental Lock Auto Program Initial Setup Recommendation Sleep Timer Clock/TimersTimer Current Time Manage Inputs Video 2/Component Selection Presence Sensor Power SavingEco Idle TV Standby Picture Adjustments Sharpness Color TemperatureResolution Noise Reduction Advanced Settings CineMotion Hdmi Dynamic Range Pro Picture SetupColor Matrix SBM Scene Select Screen for inputs other than a PC Screen for PC input Auto AdjustPhase Pitch Variable Audio OutFixed Headphone/Audio Out Sound Adjustments Force Front Surround 3D Advanced Auto VolumeVolume Offset Sound Enhancer Speakers Startup Sound Connecting Hdmi Equipment BD player Internet Router Connecting to a Home NetworkNetwork devices Dlna Internet Modem with router functions Wired LANNetwork setup for wired LAN USB Auto Start Refresh Internet Content Show/Hide Media Servers Home Network SetupMedia Server Troubleshooting Remote Device / Renderer Auto SAP MTS AudioStereo Mono Headphone Speaker Link PC Audio HDMI/DVI Audio SourceHdmi Audio Key Tone Wall Mount/Floor Stand TV PositionTable-Top Stand Language Region Analog CC Closed Captions CCCC Display Digital CC Info Banner Picture Adjustments Lock Cable/Antenna Add Digital Channels Show/Hide Channels Edit Channel Labels Program Information Source Analog Fine Tune Custom Hdmi Settings Network Setup Contact Sony Signal Diagnostics Automatic Software Download Software Update Viewing from Hdmi Equipment 147 Connection via Digital Audio OUT Optical is necessary Proceed to Type 150 Browsing Websites Index Highlight the desired content, then press 153 Photomap What’s New Adjusting the renderer settings Renderer Display Settings for Media Servers Media Server Troubleshooting