TROUBLESHOOTING Qualified Technicians Only
PROBLEM | CAUSE(S) | SOLUTIONS | ||
1) | Pilot will not light, and Piezo Igniter does | a. Electrode wire (at Piezo Igniter) not | • | Make sure connections are solid. |
| not produce a heavy blue spark. | pushed completely on. | • | Replace piezo igniter. |
|
| b. Piezo igniter is defective |
|
|
2) | Pilot will not light, but Piezo Igniter pro- | a. Incorrect lighting procedure. | • | Carefully follow the lighting / operating |
| duces a heavy blue spark. | b. No gas to appliance due to shut valves or |
| instructions found in the appliance of this |
|
| disconnected gas lines. |
| owner's manual. |
|
|
| • Check for multiple gas | |
|
|
|
| gas supply lines. |
3) Pilot will not stay lit. | a. Thermocouple is not firmly connected to | • | Ensure thermocouple is fully inserted into | |
|
| control valve. |
| pilot assembly. |
|
| b. Pilot flame is not directed to top of ther- | • | Replace thermocouple. |
|
| mocouple. |
|
|
|
| c. Thermocouple is defective. Make sure |
|
|
|
| connection is solid. |
|
|
4) | Pilot flame stays lit, but main burner will | a. Burner control switch (on control panel) is | • | Position the burner control switch to |
| not light. | in "OFF" position; or thermostat (if in- |
| "ON"; or adjust the thermostat. Refer to |
|
| stalled) is turned off or temperature set- |
| manufacturer's instructions for thermo- |
|
| ting is too low. |
| stat. |
|
| b. Electrical wiring is damaged or poorly | • | Refer to Control and Safety Wiring Dia- |
|
| connected |
| gram (page 18) and check electrical |
|
| c. One of the following components may be |
| connections. |
|
| defective: burner control switch, thermo- | • | Refer to Control and Safety Systems |
|
| stat, vent spill switch, or thermopile. |
| Wiring Diagram (page 18). Electrically |
|
|
|
| bypass components one at a time and |
|
|
|
| replace defective item. |
5) Main burner stays lit for up to 10 minutes | a. Vent is blocked; flue gas is "spilling", | • | Examine venting system for blockage. | |
| and then shuts off, pilot flame remains lit. | which activates the spill switch and shuts |
| Remove any blockage. |
|
| down the appliance. | • | Open a window to see if the problem is |
|
| b. The house is negatively pressurized re- |
| corrected. |
|
| sulting in spill switch activation. |
|
|
6) Smell of gas | a. Loose fittings may be allowing gas to leak | • | Check all joints for leakage: pilot assem- | |
|
| out. |
| bly, gas supply system, main burner as- |
|
|
|
| sembly, pilot and burner adjustment |
|
|
|
| screws. Use a proper leak check solu- |
|
|
|
| tion. WARNING: Never use an open |
|
|
|
| flame to check for leaks. |
7) A thin coating of black soot forms on the | a. Burner primary air inlet is restricted or | • | Be sure all openings (fresh air inlets) in | |
| window. NOTE: See page 16, Cleaning | blocked. |
| stove are free from dust and debris. Re- |
| Glass. | b. Flames make contact with logs or other |
| check these areas periodically. |
|
| surfaces. | • | Make sure ceramic logs are in their cor- |
|
| c. Improper venting. |
| rect positions. |
|
|
| • | Check for flue blockage, disconnected |
|
|
|
| flue, improper installation. Make appro- |
|
|
|
| priate corrections. |
8) A white coating forms on windows, logs, | a. Residues / impurities being burned off. | • | Follow cleaning guidelines outlined in the | |
| and / or inside walls of firebox. |
|
| MAINTENANCE section of this manual. |
9) Circulation blower makes a humming | a. Impeller blades in circulation blower are | • | Disconnect electrical power to circulation | |
| sound, but there is no circulation air. | dirty. |
| blower, access blower and clean impeller |
|
| b. Circulation blower is defective. |
| blades as outlined in the MAINTE- |
|
|
|
| NANCE section of this manual. |
|
|
| • | Replace blower. |
REFERENCE INFORMATION FOR QUALIFIED TECHNICIAN: Thermopile / Thermocouple Operation
♦Thermopile: Millivolt production should be a minimum of 325 MV with pilot only.
♦Thermocouple: Millivolt production should be a minimum of 14 MV with pilot only.
Drop out rate
♦TP
♦TP 1
PAGE 19