Troubleshooting

If any problems occur with your products, refer to the following solutions.

If the problem persists, contact your Sony dealer.

Symptom

 

Cause/Solution

 

 

 

Unable to charge the battery pack or the

The camera is turned on.

CHARGE lamp fails to light.

 

Turn the camera off.

 

The AC Adaptor is disconnected.

 

 

Connect the AC Adaptor properly.

 

The camera is not placed on the Cyber-shot Station correctly.

 

 

Place the camera correctly.

 

The battery pack is not installed correctly.

 

 

Install the battery pack correctly.

 

The battery pack is completely charged.

 

The battery pack installed into the camera is inapplicable.

 

 

Install the battery pack compatible with your camera.

The CHARGE lamp blinks fast, or blinks

The battery pack installed into the camera is inapplicable.

for more than 10 seconds.

 

Install the battery pack compatible with your camera.

 

The connection is not correct. The camera is not placed

 

 

correctly on the Cyber-shot Station.

 

 

Remove the camera from the Cyber-shot Station and

 

 

reconnect the AC Adaptor. After the CHARGE lamp goes

 

 

off, place the camera on the Cyber-shot Station.

Unable to turn on the camera, or

The camera is not placed on the Cyber-shot Station correctly.

it suddenly gets turned off.

 

Place the camera correctly.

 

The AC Adaptor is disconnected.

 

 

Connect the AC Adaptor properly.

The images cannot be played back on a TV.

The HD output setting is incorrect.

Refer to the operating instructions supplied with the camera, and set the HD output setting correctly.

The Component A/V Cable or A/V connecting cable from the Cyber-shot Station is not connected properly to the TV.

Connect the cable properly or correct the setting.

Buttons on the Remote Commander do not work, and no operations can be performed.

The camera is not placed correctly on the Cyber-shot Station.

Place the camera correctly.

The AC Adaptor is disconnected.

Connect the AC Adaptor properly.

The battery in the Remote Commander is dead.

Replace the battery with a new one.

Unable to attach the camera on the Cyber-shot Station or the camera is unstable.

The station plate is not attached properly.

Confirm that the station plate is compatible with your camera and attach it properly.

18-GB