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— Troubleshooting —

Types of trouble and their solutions

If you run into any problem using your camcorder, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer. If “C:ss:ss” appears on the screen, the self-diagnosis display function has worked. See page 217.

In recording mode

Symptom

Cause and/or Corrective Actions

START/STOP does not operate.

• The POWER switch is not set to CAMERA.

 

c Set it to CAMERA (p. 38).

 

• The tape has run out.

 

c Rewind the tape or insert a new one (p. 36, 56).

 

• The write-protect tab is set to expose the red mark.

 

c Use a new tape or slide the tab (p. 36).

 

• The tape is stuck to the drum (moisture condensation).

 

c Remove the cassette and leave your camcorder for at least 1

 

hour to acclimatize it (p. 236).

The power goes off.

• While being operated in CAMERA mode, your camcorder has

 

been in standby mode for more than 5 minutes.

 

c Set the POWER switch to OFF (CHG) and turn on the power

 

(p. 39).

 

• The battery pack is dead or nearly dead.

 

c Install a fully charged battery pack.

The image on the viewfinder

• The viewfinder is not extended to the end.

screen is not clear.

c Pull out the viewfinder.

 

• The viewfinder lens is not adjusted.

 

c Adjust the viewfinder lens (p. 43).

The SteadyShot function does not • STEADYSHOT is set to OFF in the menu settings.

work.

c Set it to ON (p. 124).

The autofocusing function does

• The setting is the manual focus mode.

not work.

c Set it to the auto focus mode (p. 82).

 

• Shooting conditions are not suitable for autofocus.

 

c Adjust to focus manually (p. 82).

The picture does not appear in the

• The LCD panel is open.

viewfinder.

c Close the LCD panel (p. 40).

A vertical band appears when you

• The contrast between the subject and the background is too

shoot a subject such as lights or a

high. This is not a malfunction.

candle flame against a dark

 

background.

 

 

 

A vertical band appears when you

• This is called the smear phenomenon. This is not a malfunction.

shoot a very bright subject.

 

Some tiny white spots appear on

• Slow shutter or low lux mode is activated. This is not a

the screen.

malfunction.

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