Additional Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, reset the player (page 69) or reconnect the power cord. If the problem still persists, consult your nearest Sony dealer.

Power

The power is not turned on.

,Check that the AC power cord is connected securely.

Picture

There is no picture/picture noise appears.

,Re-connect the connecting cord securely.

,The connecting cord is damaged.

,Check the connection to your TV (page 17) and switch the input selector on your TV so that the signal from the player appears on the TV screen.

,The disc is dirty or flawed.

,If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/ VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, try connecting your player to your TV’s S VIDEO input (page 17).

,You have set “COMPONENT OUT” in “SCREEN SETUP” to “PROGRESSIVE” even though your TV cannot accept the signal in progressive format. In this case, set “COMPONENT OUT” to “INTERLACE.”

,Even if your TV is compatible with progressive format 525p signals, the image may be affected when you set “COMPONENT OUT” to “PROGRESSIVE.” In this case, set “COMPONENT OUT” to “INTERLACE.”

,The VIDEO OFF function takes effect (page 30).

,The player is connected to an input device that is not HDCP compliant (the HDMI indicator on the front panel does not light up). See page 18.

,If the HDMI OUT jack is used for video output, changing the “HDMI RESOLUTION” setting in “SCREEN SETUP” may solve the problem (page 70). Connect the TV and the player using a video jack other than the HDMI OUT jack, and switch the TV’s input to the connected video input so that you can see the on-screen displays. Change the “HDMI RESOLUTION” setting in “SCREEN SETUP,” and switch the TV’s input back to HDMI. If the picture still does not appear, repeat the steps and try other options.

The picture does not fill the screen, even though the aspect ratio is set in “TV TYPE” under “SCREEN SET UP.”

,The aspect ratio of the disc is fixed on your DVD.

Sound

There is no sound.

,Re-connect the connecting cord securely.

,The connecting cord is damaged.

,The player is connected to the wrong input jack on the amplifier (receiver) (page 22, 23, 24).

,The amplifier (receiver) input is not correctly set.

,The player is in pause mode or in Slow- motion Play mode.

,The player is in fast forward or fast reverse mode.

,If the audio signal does not come through the DIGITAL OUT (COAXIAL or OPTICAL)/ HDMI OUT jack, check the audio settings (page 73).

,Super Audio CD audio signals are not output from the DIGITAL OUT (COAXIAL or OPTICAL)/ HDMI OUT jack.

,The equipment connected to the HDMI OUT jack does not conform to the audio signal format, in this case set “AUDIO(HDMI)” in “AUDIO SETUP” to “PCM” (page 74).

,Set “AUDIO DRC” to “STANDARD” (page 73).

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